Director of Housekeeping
IHG Hotels & Resorts, New York, NY, United States
Role Purpose
As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly—ensuring high standards are met to deliver memorable and unique guest experiences.
Key Accountabilities People
Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues—recognise good performance.
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
May assist with deep cleaning projects and/or during high volume periods.
Guest Experience
Make sure the quality of housekeeping and laundry services is always superb—use standards to make rooms special and memorable for guests.
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Carry out special requests from guests, VIPs, repeat visitors and club members.
Help guests with their questions and complaints to achieve complete guest satisfaction.
Look smart—wear your uniform with pride.
Responsible Business
Maintain and order supplies and equipment while minimising waste and maintaining "green" initiatives (e.g., container recycling, cleaning agents).
Reunite items with owners—and log any lost and found property.
Perform other duties as assigned. May also serve as manager on duty.
Financial
Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
Maintain proper inventory levels, manage cost per room for supplies and labour, and ensure smooth budgeting.
Key Skills & Experiences
Four years’ housekeeping/laundry management experience, preferably in a hotel of similar size, including supervisory experience. Some college preferred.
Must be fluent in the local language and other languages preferred.
Salary range: $70,000 to $90,000. This role is also eligible for bonus pay. A comprehensive benefits package is offered, including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
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Key Accountabilities People
Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues—recognise good performance.
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
May assist with deep cleaning projects and/or during high volume periods.
Guest Experience
Make sure the quality of housekeeping and laundry services is always superb—use standards to make rooms special and memorable for guests.
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Carry out special requests from guests, VIPs, repeat visitors and club members.
Help guests with their questions and complaints to achieve complete guest satisfaction.
Look smart—wear your uniform with pride.
Responsible Business
Maintain and order supplies and equipment while minimising waste and maintaining "green" initiatives (e.g., container recycling, cleaning agents).
Reunite items with owners—and log any lost and found property.
Perform other duties as assigned. May also serve as manager on duty.
Financial
Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
Maintain proper inventory levels, manage cost per room for supplies and labour, and ensure smooth budgeting.
Key Skills & Experiences
Four years’ housekeeping/laundry management experience, preferably in a hotel of similar size, including supervisory experience. Some college preferred.
Must be fluent in the local language and other languages preferred.
Salary range: $70,000 to $90,000. This role is also eligible for bonus pay. A comprehensive benefits package is offered, including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
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