Business Account Manager
TDS Telecommunications LLC, Tipton, IN, United States
Overview
Business Account Manager – manage an existing customer base, grow that base, and acquire new business accounts within a defined market/territory.
Location:
Whitestown, IN or Tipton, IN office, five days per week, with a prospecting territory of surrounding areas.
Compensation:
Base salary plus uncapped monthly commission. Account Managers are targeted to earn $69,930+ per year (Base + Commission).
Benefits:
Full benefits package beginning first day of employment, including medical, dental, vision, life insurance, 3 weeks vacation, 2 weeks sick time, paid holidays, and 401k eligibility after 30 days with company match.
Responsibilities
Manage existing accounts, regularly contacting customers via phone and in person to negotiate sales and achieve revenue growth goals.
Retain customers and reduce churn through moves, adds, and changes (MACD).
Provide education on industry, technology, and TDS products and services.
Identify, contact, and build relationships with prospective customers through cold calling, networking, and referrals; obtain appointments and close sales.
Create proposals, write and submit accurate orders, and manage MACD orders for the existing base.
Develop tactical sales plans for prospecting, growth, and retention to meet monthly, quarterly, and annual revenue targets.
Maintain accurate and timely activity tracking, customer status, and forecasts using the CRM system.
Report activity and monitor progress weekly, monthly, quarterly, and annually.
Attend industry meetings and local events to enhance visibility, identify business opportunities, and develop contacts.
Perform other duties as assigned.
Required Qualifications
2+ years of customer service experience.
2+ years of inside or outside sales experience.
Valid driver’s license, insurance, and reliable transportation.
Other Qualifications
Experience in successful prospecting and generating leads through cold calling.
Access to cell phone.
Previous telecommunications experience.
Proven “can‑do” attitude and strong work ethic.
Goal‑setting and achievement record.
Excellent organization, time‑management, and attention to detail.
Customer‑service orientation and genuine interest in helping others.
Comprehensive product and application knowledge for high‑volume problem resolution.
Competitive nature and passion for selling.
Strong problem‑solving and decision‑making ability.
Excellent verbal and written communication skills.
Ability to work with customers at all management levels.
Confidence and empathy to put customers at ease.
Quick grasp of new concepts and willingness to learn.
Ability to work independently or interdependently.
Maintain satisfactory sales quotas.
Computer literacy (Excel, Word, email, internet).
Benefits Full benefits for associates working 20+ hours per week include:
Medical, dental, vision, and life insurance
401(k) plan
Generous vacation and paid sick leave
Seven paid national holidays and one floating holiday
Paid parental leave (6 weeks after 12 months)
Adoption and surrogacy assistance
Employee assistance & wellness programs
Associates working 30+ hours per week additionally receive:
Short‑term and long‑term disability
TDS service discounts
Education assistance
Paid volunteer time
All associates can participate in Associate Resource Groups for professional development.
Equal Employment Opportunity TDS Telecom is an equal opportunity employer. All qualified applicants are considered without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Range $62,200.00 per year – $101,000.00 per year
#J-18808-Ljbffr
Location:
Whitestown, IN or Tipton, IN office, five days per week, with a prospecting territory of surrounding areas.
Compensation:
Base salary plus uncapped monthly commission. Account Managers are targeted to earn $69,930+ per year (Base + Commission).
Benefits:
Full benefits package beginning first day of employment, including medical, dental, vision, life insurance, 3 weeks vacation, 2 weeks sick time, paid holidays, and 401k eligibility after 30 days with company match.
Responsibilities
Manage existing accounts, regularly contacting customers via phone and in person to negotiate sales and achieve revenue growth goals.
Retain customers and reduce churn through moves, adds, and changes (MACD).
Provide education on industry, technology, and TDS products and services.
Identify, contact, and build relationships with prospective customers through cold calling, networking, and referrals; obtain appointments and close sales.
Create proposals, write and submit accurate orders, and manage MACD orders for the existing base.
Develop tactical sales plans for prospecting, growth, and retention to meet monthly, quarterly, and annual revenue targets.
Maintain accurate and timely activity tracking, customer status, and forecasts using the CRM system.
Report activity and monitor progress weekly, monthly, quarterly, and annually.
Attend industry meetings and local events to enhance visibility, identify business opportunities, and develop contacts.
Perform other duties as assigned.
Required Qualifications
2+ years of customer service experience.
2+ years of inside or outside sales experience.
Valid driver’s license, insurance, and reliable transportation.
Other Qualifications
Experience in successful prospecting and generating leads through cold calling.
Access to cell phone.
Previous telecommunications experience.
Proven “can‑do” attitude and strong work ethic.
Goal‑setting and achievement record.
Excellent organization, time‑management, and attention to detail.
Customer‑service orientation and genuine interest in helping others.
Comprehensive product and application knowledge for high‑volume problem resolution.
Competitive nature and passion for selling.
Strong problem‑solving and decision‑making ability.
Excellent verbal and written communication skills.
Ability to work with customers at all management levels.
Confidence and empathy to put customers at ease.
Quick grasp of new concepts and willingness to learn.
Ability to work independently or interdependently.
Maintain satisfactory sales quotas.
Computer literacy (Excel, Word, email, internet).
Benefits Full benefits for associates working 20+ hours per week include:
Medical, dental, vision, and life insurance
401(k) plan
Generous vacation and paid sick leave
Seven paid national holidays and one floating holiday
Paid parental leave (6 weeks after 12 months)
Adoption and surrogacy assistance
Employee assistance & wellness programs
Associates working 30+ hours per week additionally receive:
Short‑term and long‑term disability
TDS service discounts
Education assistance
Paid volunteer time
All associates can participate in Associate Resource Groups for professional development.
Equal Employment Opportunity TDS Telecom is an equal opportunity employer. All qualified applicants are considered without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Range $62,200.00 per year – $101,000.00 per year
#J-18808-Ljbffr