Business Account Manager
TDS Telecommunications LLC, Whitestown, IN, United States
Overview
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Job Summary As a
Business Account Manager , you will manage an existing customer base, grow that base, and acquire new business accounts within a defined market/territory. The position reports out of our Whitestown, IN or Tipton, IN office, five days per week, with a prospecting territory covering surrounding areas.
*Targeted to earn $69,930+ per year (Base + Commission)*
What’s in it for you
Uncapped monthly commission
Full Benefits Package – Beginning first day of employment
Medical, Dental, Vision, and Life Insurance
3 Weeks Vacation and 2 Weeks Sick Time
Paid Holidays
401k eligible after 30 days with excellent company match
Discounted TDS services
Generous ramp‑up period with supplemental income
Existing customer activity includes overall care, growth, and retention of a commercial customer base or book of business ("BOB") with an emphasis on increasing revenues, product penetration, and overall profitability. You will manage MACD (moves, adds, changes, deletions) to existing accounts, renew contracts, respond to RFPs, and proactively foster loyalty. New account acquisition focuses on B2B prospecting, uncovering needs, understanding key business drivers, and delivering compelling TDS solutions.
Key Responsibilities
Manage existing account base by regularly contacting accounts (phone and in person), acting as a resource for sales negotiations, and meeting or exceeding sales and revenue growth goals. Manage moves, adds, and changes to ensure retention and reduce churn. Provide education on industry, technology, and TDS products.
Focus on market‑share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through calls, in‑person visits, networking, and referrals. Build solutions, propose, and close sales to meet or exceed goals.
Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit MACD orders for existing customers.
Develop and execute a tactical sales plan for prospecting, customer growth, and retention to meet monthly, quarterly, and annual goals. Maintain accurate and timely activity tracking using the CRM. Report progress weekly, monthly, quarterly, and annually.
Attend industry and trade group meetings and local events to increase corporate visibility, identify business opportunities, and develop contacts. Maintain relations with contacts and lead sources, including after‑hours events.
Perform other duties as assigned.
Required Qualifications
2+ years of customer service experience.
2+ years of inside or outside sales experience.
Valid driver’s license, insurance, and reliable transportation.
Other Qualifications
Experience in prospecting and generating leads through cold calling.
Access to a cell phone.
Previous telecommunications experience.
Winning “can‑do” attitude and strong work ethic evidenced by a track record of success.
Clear goal‑setting and performance‑measurement skills.
Well‑organized, good time‑management, multitasking, and attention to detail.
Customer service orientation and genuine interest in helping others.
Comprehensive product and application knowledge for quality problem resolution.
Competitive nature and passion to sell, coupled with mastery of our sales processes.
High energy, ability to seize opportunities, and drive problem solving.
Analytical decision‑making with effective implementation.
Excellent verbal and written communication, including explaining complex issues clearly.
Ability to work with customers at all managerial levels.
Empathy to set customers at ease.
Quick learning of new concepts and continuous learning.
Ability to work independently or interdependently, as circumstances require.
Maintain satisfactory sales quotas.
Computer literacy (Excel, Word, email, internet).
Benefits Associates scheduled to work 20+ hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30+ hours per week additionally have access to:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
All associates will also have the opportunity to participate in our Associate Resource Groups, which encourage community and professional development.
Learn more .
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities—small to mid‑size urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber‑optic networks that bring cutting‑edge connectivity nationwide. Serving over 1 million connections, our mission is to deliver innovative communication solutions that enhance how people live, work, and connect. Visit tdstelecom.com to learn more!
Equal Employment Opportunity We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!
Pay Range (Yearly) $62,200.00 – $101,000.00
#J-18808-Ljbffr
Job Summary As a
Business Account Manager , you will manage an existing customer base, grow that base, and acquire new business accounts within a defined market/territory. The position reports out of our Whitestown, IN or Tipton, IN office, five days per week, with a prospecting territory covering surrounding areas.
*Targeted to earn $69,930+ per year (Base + Commission)*
What’s in it for you
Uncapped monthly commission
Full Benefits Package – Beginning first day of employment
Medical, Dental, Vision, and Life Insurance
3 Weeks Vacation and 2 Weeks Sick Time
Paid Holidays
401k eligible after 30 days with excellent company match
Discounted TDS services
Generous ramp‑up period with supplemental income
Existing customer activity includes overall care, growth, and retention of a commercial customer base or book of business ("BOB") with an emphasis on increasing revenues, product penetration, and overall profitability. You will manage MACD (moves, adds, changes, deletions) to existing accounts, renew contracts, respond to RFPs, and proactively foster loyalty. New account acquisition focuses on B2B prospecting, uncovering needs, understanding key business drivers, and delivering compelling TDS solutions.
Key Responsibilities
Manage existing account base by regularly contacting accounts (phone and in person), acting as a resource for sales negotiations, and meeting or exceeding sales and revenue growth goals. Manage moves, adds, and changes to ensure retention and reduce churn. Provide education on industry, technology, and TDS products.
Focus on market‑share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through calls, in‑person visits, networking, and referrals. Build solutions, propose, and close sales to meet or exceed goals.
Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit MACD orders for existing customers.
Develop and execute a tactical sales plan for prospecting, customer growth, and retention to meet monthly, quarterly, and annual goals. Maintain accurate and timely activity tracking using the CRM. Report progress weekly, monthly, quarterly, and annually.
Attend industry and trade group meetings and local events to increase corporate visibility, identify business opportunities, and develop contacts. Maintain relations with contacts and lead sources, including after‑hours events.
Perform other duties as assigned.
Required Qualifications
2+ years of customer service experience.
2+ years of inside or outside sales experience.
Valid driver’s license, insurance, and reliable transportation.
Other Qualifications
Experience in prospecting and generating leads through cold calling.
Access to a cell phone.
Previous telecommunications experience.
Winning “can‑do” attitude and strong work ethic evidenced by a track record of success.
Clear goal‑setting and performance‑measurement skills.
Well‑organized, good time‑management, multitasking, and attention to detail.
Customer service orientation and genuine interest in helping others.
Comprehensive product and application knowledge for quality problem resolution.
Competitive nature and passion to sell, coupled with mastery of our sales processes.
High energy, ability to seize opportunities, and drive problem solving.
Analytical decision‑making with effective implementation.
Excellent verbal and written communication, including explaining complex issues clearly.
Ability to work with customers at all managerial levels.
Empathy to set customers at ease.
Quick learning of new concepts and continuous learning.
Ability to work independently or interdependently, as circumstances require.
Maintain satisfactory sales quotas.
Computer literacy (Excel, Word, email, internet).
Benefits Associates scheduled to work 20+ hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30+ hours per week additionally have access to:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
All associates will also have the opportunity to participate in our Associate Resource Groups, which encourage community and professional development.
Learn more .
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities—small to mid‑size urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber‑optic networks that bring cutting‑edge connectivity nationwide. Serving over 1 million connections, our mission is to deliver innovative communication solutions that enhance how people live, work, and connect. Visit tdstelecom.com to learn more!
Equal Employment Opportunity We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!
Pay Range (Yearly) $62,200.00 – $101,000.00
#J-18808-Ljbffr