Pro Strategy Implementation Manager
Advance Auto Parts, Raleigh, NC, United States
Position Overview: The Manager – Pro Strategy Implementation is a key cross‑functional leader responsible for ensuring the smooth rollout, adoption, and operational success of new programs, initiatives, and projects within the Pro customer segment. This role serves as a bridge between strategy and execution; identifying potential obstacles before launch, ensuring alignment with existing processes, and supporting continuous improvement through field engagement and partnership.
Key Responsibilities
Program Launch Readiness
Partner with strategic initiative owners and the VP of Pro Solutions to vet new programs and rollouts prior to launch.
Evaluate proposed initiatives against current company processes, systems, and field realities to anticipate and resolve execution challenges.
Facilitate cross‑functional readiness reviews to ensure initiatives are aligned with operational best practices and frontline capabilities.
Field Engagement & Execution Support
Travel extensively to field locations to observe implementation of new programs, gather real‑time insights, and assess executional effectiveness.
Serve as the “eyes and ears” of the corporate team in the field, ensuring programs are implemented with minimal disruption and maximum impact.
Capture and communicate best practices and lessons learned from the field to continuously refine future rollouts.
Collaboration & Communication
Act as a key liaison between the field and corporate teams, ensuring two‑way communication and collaboration throughout the launch cycle.
Partner with Operations, Sales, Training, Marketing, and Technology teams to align on executional plans and support materials.
Present clear, solution‑oriented feedback to initiative owners and leaders to drive informed decision‑making.
Continuous Improvement
Analyze field data and feedback to identify trends, barriers, and opportunities for improvement across programs and processes.
Develop actionable recommendations and drive follow‑up actions to enhance the customer and team member experience.
Contribute to post‑launch reviews to ensure accountability and measure long‑term success of initiatives.
Qualifications
Bachelor’s degree in Business, Operations, Marketing, or a related field (Master’s degree a plus).
5+ years of experience in customer experience, operations, or field management within a multi‑unit or corporate/field hybrid organization.
Demonstrated ability to lead through influence across multiple business functions.
Strong project management and problem‑solving skills with an emphasis on executional detail.
Exceptional communication and collaboration skills with proven success working across diverse teams.
Willingness and ability to travel extensively (up to 60–70%) to field locations nationwide.
Deep understanding of organizational processes and the ability to leverage “tribal knowledge” to anticipate challenges and design solutions.
Key Competencies
Strategic Thinking with an Operational Mindset
Influential Communication and Stakeholder Management
Field and Customer Empathy
Analytical and Insight‑Driven Decision Making
Proactive Problem Solving
Adaptability and Resilience
Success In This Role Looks Like
Strategic initiatives launch on time, on budget, and with strong field adoption.
Programs are proactively de‑risked through foresight and collaboration.
Field teams feel supported and heard during rollouts.
Continuous feedback loops result in measurable improvements to execution and customer experience.
The SVP of Pro and initiative owners view this role as a trusted partner in ensuring program success.
Compensation Range The good faith estimate for this role is between 98,500.00 USD and 131,000.00 USD salary for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families.
Find out more: https://jobs.advanceautoparts.com/us/en/benefits
California Residents Privacy Notice https://jobs.advanceautoparts.com/us/en/disclosures
Equal Opportunity Employer Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
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Key Responsibilities
Program Launch Readiness
Partner with strategic initiative owners and the VP of Pro Solutions to vet new programs and rollouts prior to launch.
Evaluate proposed initiatives against current company processes, systems, and field realities to anticipate and resolve execution challenges.
Facilitate cross‑functional readiness reviews to ensure initiatives are aligned with operational best practices and frontline capabilities.
Field Engagement & Execution Support
Travel extensively to field locations to observe implementation of new programs, gather real‑time insights, and assess executional effectiveness.
Serve as the “eyes and ears” of the corporate team in the field, ensuring programs are implemented with minimal disruption and maximum impact.
Capture and communicate best practices and lessons learned from the field to continuously refine future rollouts.
Collaboration & Communication
Act as a key liaison between the field and corporate teams, ensuring two‑way communication and collaboration throughout the launch cycle.
Partner with Operations, Sales, Training, Marketing, and Technology teams to align on executional plans and support materials.
Present clear, solution‑oriented feedback to initiative owners and leaders to drive informed decision‑making.
Continuous Improvement
Analyze field data and feedback to identify trends, barriers, and opportunities for improvement across programs and processes.
Develop actionable recommendations and drive follow‑up actions to enhance the customer and team member experience.
Contribute to post‑launch reviews to ensure accountability and measure long‑term success of initiatives.
Qualifications
Bachelor’s degree in Business, Operations, Marketing, or a related field (Master’s degree a plus).
5+ years of experience in customer experience, operations, or field management within a multi‑unit or corporate/field hybrid organization.
Demonstrated ability to lead through influence across multiple business functions.
Strong project management and problem‑solving skills with an emphasis on executional detail.
Exceptional communication and collaboration skills with proven success working across diverse teams.
Willingness and ability to travel extensively (up to 60–70%) to field locations nationwide.
Deep understanding of organizational processes and the ability to leverage “tribal knowledge” to anticipate challenges and design solutions.
Key Competencies
Strategic Thinking with an Operational Mindset
Influential Communication and Stakeholder Management
Field and Customer Empathy
Analytical and Insight‑Driven Decision Making
Proactive Problem Solving
Adaptability and Resilience
Success In This Role Looks Like
Strategic initiatives launch on time, on budget, and with strong field adoption.
Programs are proactively de‑risked through foresight and collaboration.
Field teams feel supported and heard during rollouts.
Continuous feedback loops result in measurable improvements to execution and customer experience.
The SVP of Pro and initiative owners view this role as a trusted partner in ensuring program success.
Compensation Range The good faith estimate for this role is between 98,500.00 USD and 131,000.00 USD salary for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families.
Find out more: https://jobs.advanceautoparts.com/us/en/benefits
California Residents Privacy Notice https://jobs.advanceautoparts.com/us/en/disclosures
Equal Opportunity Employer Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
#J-18808-Ljbffr