Inside Sales / Customer Service Representative - Industrial Distribution
SunSource, Grand Prairie, TX, United States
We are seeking a high energy individual to join our
Customer Service Team . The primary responsibility of the Inside Sales / Customer Service Representative is to provide the highest degree of technical support and respond to inquiries from customers and Account Managers.
Essential Functions
Maintain and improve customer relationships
Address customer needs
Assist and support Account Managers
Provide accurate product information, pricing and availability in a fast‑paced environment
Negotiate sale and purchase price
Assist with customer returns, expedite and route material
Provide product literature
Provide technical assistance
Upload data on customer internet portals
Create quotes and sales orders
Assist with pulling inventory and preparing shipments
Follow up with customers to provide accurate delivery dates and updated order status
Outbound prospecting calls to grow our market and sell value‑add services
Update customer information in CRM (Customer Relationship Management) system
Experience, Education and Skills
HS Diploma or GED (required)
Associate's, bachelor's or technical degree preferred
2+ years of experience in inside sales or customer service
Experience in Industrial Distribution or related fields (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, Motion Control) preferred
Proficient with Microsoft Excel, Word, e‑mail and vendor pricing programs
Experience with Trend is a plus
Strong analytical, mathematical, and mechanical aptitude
Benefits
Industry competitive compensation and bonus plan
Medical, dental, vision, and 401(k)
Tuition reimbursement and training opportunities
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-VERIFY. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation.
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Customer Service Team . The primary responsibility of the Inside Sales / Customer Service Representative is to provide the highest degree of technical support and respond to inquiries from customers and Account Managers.
Essential Functions
Maintain and improve customer relationships
Address customer needs
Assist and support Account Managers
Provide accurate product information, pricing and availability in a fast‑paced environment
Negotiate sale and purchase price
Assist with customer returns, expedite and route material
Provide product literature
Provide technical assistance
Upload data on customer internet portals
Create quotes and sales orders
Assist with pulling inventory and preparing shipments
Follow up with customers to provide accurate delivery dates and updated order status
Outbound prospecting calls to grow our market and sell value‑add services
Update customer information in CRM (Customer Relationship Management) system
Experience, Education and Skills
HS Diploma or GED (required)
Associate's, bachelor's or technical degree preferred
2+ years of experience in inside sales or customer service
Experience in Industrial Distribution or related fields (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, Motion Control) preferred
Proficient with Microsoft Excel, Word, e‑mail and vendor pricing programs
Experience with Trend is a plus
Strong analytical, mathematical, and mechanical aptitude
Benefits
Industry competitive compensation and bonus plan
Medical, dental, vision, and 401(k)
Tuition reimbursement and training opportunities
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-VERIFY. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation.
#J-18808-Ljbffr