Executive Director, Sapphire CX: Strategy & Premium Service

A major financial institution is looking for a Customer Experience Strategy and Servicing Lead to enhance their Sapphire customer service. The successful candidate will define and implement innovative servicing strategies, manage performance standards, and collaborate across departments to optimize customer experiences. A minimum of 10 years in customer experience or finance is required, along with excellent problem-solving skills and a relevant bachelor's degree. Join a team dedicated to delivering outstanding service and driving loyalty among affluent clients. #J-18808-Ljbffr