Head of Sapphire CX & Servicing

A leading financial services company in New York seeks a Customer Experience Strategy and Servicing Lead. In this role, you will define customer experience vision and improve service standards for Sapphire customers. Candidates must have over 10 years of customer experience or finance background, excellent problem-solving and relationship management skills, and a Bachelor's degree. The position involves collaborating with teams to enhance customer engagement and satisfaction across digital and social channels. #J-18808-Ljbffr