Bilingual English/Spanish Customer Service Representative
Transdev North America, Oakland, CA, United States
Transdev in Oakland, California is hiring a Bilingual English/Spanish Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service‑oriented people who are dedicated to safety.
Compensation Graded, minimum $21.50/hour – maximum $30.09/hour
Benefits Vacation: minimum of two (2) weeks Paid time off: maximum of four days Sick days: maximum eight days Holidays: 11 holidays Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.
Key Responsibilities Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor. Demonstrate a comprehensive understanding of policies and procedures. Meet or exceed established performance requirements. Document trip authorizations and details including transportation type, pickup times, appointment times and addresses. Perform other duties as required.
Qualifications High school diploma, GED or equivalent. Computer literate. Excellent customer service skills. Ability to operate a standard telephone system. Subject to DOT drug testing and physical, if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements Work outside in varying temperature, weather, and humidity conditions. 100% of the job is performed outside, work alone and in remote locations. Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances on sloped ground or slippery and uneven surfaces. Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to reach files or equipment stored at ground level. Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to dust, vehicle fumes and noise.
Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.
Drug‑Free Workplace Applicants must be eligible to work in the United States without requiring sponsorship now or in the future. Applicants must successfully pass a pre‑employment drug screen.
Equal Employment Opportunity Statement Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
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Compensation Graded, minimum $21.50/hour – maximum $30.09/hour
Benefits Vacation: minimum of two (2) weeks Paid time off: maximum of four days Sick days: maximum eight days Holidays: 11 holidays Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.
Key Responsibilities Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor. Demonstrate a comprehensive understanding of policies and procedures. Meet or exceed established performance requirements. Document trip authorizations and details including transportation type, pickup times, appointment times and addresses. Perform other duties as required.
Qualifications High school diploma, GED or equivalent. Computer literate. Excellent customer service skills. Ability to operate a standard telephone system. Subject to DOT drug testing and physical, if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements Work outside in varying temperature, weather, and humidity conditions. 100% of the job is performed outside, work alone and in remote locations. Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances on sloped ground or slippery and uneven surfaces. Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to reach files or equipment stored at ground level. Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to dust, vehicle fumes and noise.
Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.
Drug‑Free Workplace Applicants must be eligible to work in the United States without requiring sponsorship now or in the future. Applicants must successfully pass a pre‑employment drug screen.
Equal Employment Opportunity Statement Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
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