CLIENT RELATIONSHIP MANAGER II (328A4626)
Infinite Campus, Minneapolis, MN, United States
TARGET SALARY: up to 90,000.00 DOQ
Who we are Infinite Campus is an educational software company that helps K12 school districts manage their day-to-day operations. We've been around for over 30 plus years and are the most trusted name in student information. Our customers include school districts across the United States and our products support more than eight million students.
Responsibilities The Client Relationship Manager will manage a portfolio of medium-complexity or strategic accounts, ensuring renewals, upsells, and client satisfaction. They will identify growth opportunities, drive product adoption, and act as a strategic advisor through health checks and business reviews. This role involves monitoring usage and sentiment, mitigating churn risks, and coordinating internal and client stakeholders to achieve deliverables. Additionally, they will prepare executive-level summaries and occasionally travel for on-site consultations and workshops.
Qualifications This position is suited for someone with 3-5 years of experience in customer success or account management, particularly with proven outcomes in growth and retention. The ideal candidate should be comfortable engaging with executive-level audiences, possess strong communication and facilitation skills, and have experience in program/project management. They should also be adept at balancing strategic and tactical responsibilities across multiple accounts.
Skills
Technical fluency and competency-level product knowledge, enabling clear articulation of product capabilities and benefits.
Expertise in data-driven account planning, including usage analytics and risk management.
Familiarity with public sector procurement and K-12 regulations.
Strong executive communication, stakeholder alignment, and documentation skills.
Ability to influence cross-functional teams and maintain a consultative mindset.
Benefits
Medical
Onsite Health Center for employee and family
TeleDoc
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Short & Long Term Disability
Life and ADD insurance
Generous paid time off (PTO)
Holiday pay
Employee Assistance Program
Matching 401k
Employee Stock Option Plan
Education Assistance
Daily free lunch and beverages at our onsite restaurant
Equal Opportunity Employer Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge.
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Who we are Infinite Campus is an educational software company that helps K12 school districts manage their day-to-day operations. We've been around for over 30 plus years and are the most trusted name in student information. Our customers include school districts across the United States and our products support more than eight million students.
Responsibilities The Client Relationship Manager will manage a portfolio of medium-complexity or strategic accounts, ensuring renewals, upsells, and client satisfaction. They will identify growth opportunities, drive product adoption, and act as a strategic advisor through health checks and business reviews. This role involves monitoring usage and sentiment, mitigating churn risks, and coordinating internal and client stakeholders to achieve deliverables. Additionally, they will prepare executive-level summaries and occasionally travel for on-site consultations and workshops.
Qualifications This position is suited for someone with 3-5 years of experience in customer success or account management, particularly with proven outcomes in growth and retention. The ideal candidate should be comfortable engaging with executive-level audiences, possess strong communication and facilitation skills, and have experience in program/project management. They should also be adept at balancing strategic and tactical responsibilities across multiple accounts.
Skills
Technical fluency and competency-level product knowledge, enabling clear articulation of product capabilities and benefits.
Expertise in data-driven account planning, including usage analytics and risk management.
Familiarity with public sector procurement and K-12 regulations.
Strong executive communication, stakeholder alignment, and documentation skills.
Ability to influence cross-functional teams and maintain a consultative mindset.
Benefits
Medical
Onsite Health Center for employee and family
TeleDoc
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Short & Long Term Disability
Life and ADD insurance
Generous paid time off (PTO)
Holiday pay
Employee Assistance Program
Matching 401k
Employee Stock Option Plan
Education Assistance
Daily free lunch and beverages at our onsite restaurant
Equal Opportunity Employer Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge.
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