Complex Trade Support Client Relationship Manager
E*TRADE from Morgan Stanley, Sandy, UT, United States
This position utilizes excellent customer service and problem solving skills to confidently provide information and education to our customers in a timely, efficient, professional manner; provides clear and accurate responses to customer questions primarily through inbound phone calls; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company’s products and services.
Role Responsibilities
Provide timely, accurate, and informative answers via phone calls to clients and internal partners
Assist clients with complex order execution, margin treatment, and risk-related inquiries
Analyze client positions and provide updates regarding expiring positions or procedures and addressing related margin calls
Provide extended support to clients in the way of corporate actions and dividends
Effectively communicate ETRADE policies and procedures, as well as industry regulations, as they relate to various client scenarios
Manage daily volume of inbound calls and inquiries submitted via Teams channels
Identify opportunities to refer clients to a Morgan Stanley Advisor for advice
Minimum Qualifications
Registrations: SIE, Series 7, Series 63, Mass Registration, Trader Certification
Minimum Years of Experience: 2 years of customer-facing, brokerage experience with significant acumen regarding derivatives trading, margin treatment, and risk management
Preferred Skills
Bachelor’s Degree preferred
Thorough understanding of the securities industry and regulations with a particular emphasis on derivatives trading
Proven background in trading-focused role with extensive knowledge of margin treatment and risk management
Familiarity with Portfolio Margin accounts and treatment
Ability to work independently and utilize decision‑making skills to address and resolve client issues
Strong work ethic, extraordinary interpersonal skills, and team orientation
Salary range for the position: $58,000.00 and $115,000.00 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
#J-18808-Ljbffr
Role Responsibilities
Provide timely, accurate, and informative answers via phone calls to clients and internal partners
Assist clients with complex order execution, margin treatment, and risk-related inquiries
Analyze client positions and provide updates regarding expiring positions or procedures and addressing related margin calls
Provide extended support to clients in the way of corporate actions and dividends
Effectively communicate ETRADE policies and procedures, as well as industry regulations, as they relate to various client scenarios
Manage daily volume of inbound calls and inquiries submitted via Teams channels
Identify opportunities to refer clients to a Morgan Stanley Advisor for advice
Minimum Qualifications
Registrations: SIE, Series 7, Series 63, Mass Registration, Trader Certification
Minimum Years of Experience: 2 years of customer-facing, brokerage experience with significant acumen regarding derivatives trading, margin treatment, and risk management
Preferred Skills
Bachelor’s Degree preferred
Thorough understanding of the securities industry and regulations with a particular emphasis on derivatives trading
Proven background in trading-focused role with extensive knowledge of margin treatment and risk management
Familiarity with Portfolio Margin accounts and treatment
Ability to work independently and utilize decision‑making skills to address and resolve client issues
Strong work ethic, extraordinary interpersonal skills, and team orientation
Salary range for the position: $58,000.00 and $115,000.00 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
#J-18808-Ljbffr