Manager Order to cash, Perfect Snacks
Mondelēz International, East Hanover, NJ, United States
Job Description
The Order to Cash (OTC) Manager serves as a supervisor, subject‑matter expert, and teammate on all accounts receivable, credit management, and collections responsibilities. They drive compliant, accurate, timely, and consistent processes to enable efficient cash collections, improve cash flow, minimize bad debt, and deliver excellent customer service.
Summary Responsibilities include balancing day‑to‑day management of the OTC workflow, overseeing OTC staff, and continuously reviewing and enhancing processes, functions, and capabilities.
Essential Duties
Serve as the primary escalation resource for priority items in receivables
Lead month‑end close review and completion for receivables for all ledgers
Reconcile revenue monthly and perform sales cut‑off analysis quarterly and year‑end
Manage customer master setup in ERP system in compliance with master data management best practices
Work with Sales department and brokers to resolve and collect payment for disputed charges
Process credit memos for approved adjustments (shortage, price discrepancy, prompt pay discount, promotion, damaged item credit, duplicate invoice, non‑collectable write‑off, etc.)
Audit OTC staff work to maintain efficiency and accuracy
Create Standard Operating Procedures and Training Manuals for receivables functions
Manage information requests during year‑end and internal audits
Ensure policies and procedures meet the organization’s objectives and regulatory requirements
Oversee and assist with all EDI functions (onboarding, mapping, and troubleshooting)
Be the point of contact for all Amazon.com/Amazon Seller Central payments and issues
Deposit checks received at HQ (as required)
Process credit memos and journal entries in NetSuite to code deductions to correct GL accounts
Process customer deductions, monitor progress/collections, and enforce terms and conditions policies
Obtain appropriate documentation to support deductions
Reconcile promotion‑related deductions not in TPM with Sales and brokers
Lead PO creation/approval for Sales, A&C and trade
Ensure pricing consistency between systems and update as needed
Assist/follow up on invalid and post‑audit claims for customers with key stakeholders and present outcomes to Sales
Drive a culture of collaboration, accountability, and customer service
Establish relationships with AP department contacts for key customers
Accept responsibility for organizational goals, take ownership of new duties, and identify opportunities for improvement
Skills / Qualifications / Education
Minimum of 5+ years in accounts receivable, credit management, and collections
Experience in the CPG industry preferred
Proficient in Microsoft Office; advanced in Excel (VLOOKUP, PivotTables)
Technologically savvy with extensive ERP system experience, NetSuite experience a plus
Additional Qualifications
Customer‑service‑oriented personality—friendly, professional, determined
Good interpersonal and communication skills
Able to multi‑task and work independently
Detail‑oriented, organized, focused
Reliable, honest, trust‑worthy
Capable of operating constructively in a small‑business environment
Open to performing beyond own function and acquiring new skills
Entrepreneurial and methodical mindset
Results‑oriented and process‑driven, with high expectations of self and team
Collaborative mindset with strength in receiving and communicating feedback
Flexible with scheduling requirements
Salary and Benefits Base salary range: $86,900 – $119,515 (dependent on experience, skills, education, and location). Eligible for a highly competitive bonus program based on performance. Benefits include health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave, education programs, paid holidays, and vacation time. Many benefits have eligibility requirements; many are subsidized or fully paid by the company. No relocation support available.
Business Unit Summary The United States is the largest market in the Mondelēz International family, with manufacturing, distribution, and corporate offices across the country. We produce iconic snack brands such as Oreo, Chips Ahoy, Ritz, Wheat Thins, Triscuit, Swedish Fish, and Sour Patch Kids.
Employment Information Job Type: Regular (Order Management – OTB; Customer Service & Logistics)
Equal Opportunity Employer Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847‑943‑5460 for assistance. For more information about your Federal rights, see the EEoPost.pdf; EEO is the Law Poster Supplement; Pay Transparency Non‑Discrimination Provision; Know Your Rights: Workplace Discrimination is Illegal.
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Summary Responsibilities include balancing day‑to‑day management of the OTC workflow, overseeing OTC staff, and continuously reviewing and enhancing processes, functions, and capabilities.
Essential Duties
Serve as the primary escalation resource for priority items in receivables
Lead month‑end close review and completion for receivables for all ledgers
Reconcile revenue monthly and perform sales cut‑off analysis quarterly and year‑end
Manage customer master setup in ERP system in compliance with master data management best practices
Work with Sales department and brokers to resolve and collect payment for disputed charges
Process credit memos for approved adjustments (shortage, price discrepancy, prompt pay discount, promotion, damaged item credit, duplicate invoice, non‑collectable write‑off, etc.)
Audit OTC staff work to maintain efficiency and accuracy
Create Standard Operating Procedures and Training Manuals for receivables functions
Manage information requests during year‑end and internal audits
Ensure policies and procedures meet the organization’s objectives and regulatory requirements
Oversee and assist with all EDI functions (onboarding, mapping, and troubleshooting)
Be the point of contact for all Amazon.com/Amazon Seller Central payments and issues
Deposit checks received at HQ (as required)
Process credit memos and journal entries in NetSuite to code deductions to correct GL accounts
Process customer deductions, monitor progress/collections, and enforce terms and conditions policies
Obtain appropriate documentation to support deductions
Reconcile promotion‑related deductions not in TPM with Sales and brokers
Lead PO creation/approval for Sales, A&C and trade
Ensure pricing consistency between systems and update as needed
Assist/follow up on invalid and post‑audit claims for customers with key stakeholders and present outcomes to Sales
Drive a culture of collaboration, accountability, and customer service
Establish relationships with AP department contacts for key customers
Accept responsibility for organizational goals, take ownership of new duties, and identify opportunities for improvement
Skills / Qualifications / Education
Minimum of 5+ years in accounts receivable, credit management, and collections
Experience in the CPG industry preferred
Proficient in Microsoft Office; advanced in Excel (VLOOKUP, PivotTables)
Technologically savvy with extensive ERP system experience, NetSuite experience a plus
Additional Qualifications
Customer‑service‑oriented personality—friendly, professional, determined
Good interpersonal and communication skills
Able to multi‑task and work independently
Detail‑oriented, organized, focused
Reliable, honest, trust‑worthy
Capable of operating constructively in a small‑business environment
Open to performing beyond own function and acquiring new skills
Entrepreneurial and methodical mindset
Results‑oriented and process‑driven, with high expectations of self and team
Collaborative mindset with strength in receiving and communicating feedback
Flexible with scheduling requirements
Salary and Benefits Base salary range: $86,900 – $119,515 (dependent on experience, skills, education, and location). Eligible for a highly competitive bonus program based on performance. Benefits include health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave, education programs, paid holidays, and vacation time. Many benefits have eligibility requirements; many are subsidized or fully paid by the company. No relocation support available.
Business Unit Summary The United States is the largest market in the Mondelēz International family, with manufacturing, distribution, and corporate offices across the country. We produce iconic snack brands such as Oreo, Chips Ahoy, Ritz, Wheat Thins, Triscuit, Swedish Fish, and Sour Patch Kids.
Employment Information Job Type: Regular (Order Management – OTB; Customer Service & Logistics)
Equal Opportunity Employer Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847‑943‑5460 for assistance. For more information about your Federal rights, see the EEoPost.pdf; EEO is the Law Poster Supplement; Pay Transparency Non‑Discrimination Provision; Know Your Rights: Workplace Discrimination is Illegal.
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