Salesforce Support Business Analyst
Eastridge Workforce Solutions, Irvine, CA, United States
Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Salesforce Support Business Analyst to support our client’s team.
Salesforce Support Business Analyst Location: Irvine, CA
Employment Type: Temporary, ~2 months with potential to extend
FLSA Status: Non-Exempt
Schedule: M-F, 8 am-5 pm
Job Summary We are seeking a meticulous, proactive and communicative Salesforce Business Analyst to join our Salesforce Support Team. This team consists of onshore, near‑shore, and offshore members dedicated to the ongoing health of our Salesforce ecosystem.
Key Responsibilities
Global Collaboration: Act as the primary liaison between US‑based users and a global support team to ensure seamless delivery of fixes and enhancements.
Support & Maintenance: Triage incoming issues from US users, identify root causes for bugs, and define requirements for minor system optimizations.
Requirements Engineering: Elicit and document business needs into clear User Stories, functional requirements, and Acceptance Criteria.
Testing & Quality Assurance: Lead User Acceptance Testing (UAT) sessions with local stakeholders. Due to the global nature of the team, this role requires flexibility for occasional early morning or late evening shifts to perform smoke testing during deployment windows.
Reporting: Design and build reports/dashboards to meet end‑user requests and requirements.
Training: Create high‑quality process flows (current vs future state) and training documentation.
Required Qualifications
Salesforce Expertise: Minimum of 4 years of hands‑on experience with Salesforce CRM, specifically Sales Cloud.
Security Savvy: A robust understanding of the Salesforce security structure (Roles, Profiles, Permission Sets, and Sharing Rules).
Communication Excellence: Exceptional oral and written communication skills; ability to coordinate effectively across time zones.
Methodical & Detailed: Must be thorough, highly detailed, and able to multi‑task in a fast‑paced support environment.
Documentation: Proven experience writing user stories, process flows and creating training manuals.
Availability: Must be willing to work onsite at our Irvine office 4 days a week and accommodate off‑hours testing schedules.
Preferred Qualifications
Global Team Experience: Prior experience working within a model that includes offshore or near‑shore technical resources.
Agile Proficiency: Experience working in an Agile environment (Scrum/Kanban) and using Jira for ticket management.
Extended Salesforce Knowledge: Experience or familiarity with Experience Cloud or Field Service Lightning (FSL).
Certification: Active Salesforce Certified Business Analyst or Administrator certification.
Benefits Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Benefits for temporary employees can be found in the company’s benefit summary.
Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.
Equal Opportunity Employer Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status in hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.
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Salesforce Support Business Analyst Location: Irvine, CA
Employment Type: Temporary, ~2 months with potential to extend
FLSA Status: Non-Exempt
Schedule: M-F, 8 am-5 pm
Job Summary We are seeking a meticulous, proactive and communicative Salesforce Business Analyst to join our Salesforce Support Team. This team consists of onshore, near‑shore, and offshore members dedicated to the ongoing health of our Salesforce ecosystem.
Key Responsibilities
Global Collaboration: Act as the primary liaison between US‑based users and a global support team to ensure seamless delivery of fixes and enhancements.
Support & Maintenance: Triage incoming issues from US users, identify root causes for bugs, and define requirements for minor system optimizations.
Requirements Engineering: Elicit and document business needs into clear User Stories, functional requirements, and Acceptance Criteria.
Testing & Quality Assurance: Lead User Acceptance Testing (UAT) sessions with local stakeholders. Due to the global nature of the team, this role requires flexibility for occasional early morning or late evening shifts to perform smoke testing during deployment windows.
Reporting: Design and build reports/dashboards to meet end‑user requests and requirements.
Training: Create high‑quality process flows (current vs future state) and training documentation.
Required Qualifications
Salesforce Expertise: Minimum of 4 years of hands‑on experience with Salesforce CRM, specifically Sales Cloud.
Security Savvy: A robust understanding of the Salesforce security structure (Roles, Profiles, Permission Sets, and Sharing Rules).
Communication Excellence: Exceptional oral and written communication skills; ability to coordinate effectively across time zones.
Methodical & Detailed: Must be thorough, highly detailed, and able to multi‑task in a fast‑paced support environment.
Documentation: Proven experience writing user stories, process flows and creating training manuals.
Availability: Must be willing to work onsite at our Irvine office 4 days a week and accommodate off‑hours testing schedules.
Preferred Qualifications
Global Team Experience: Prior experience working within a model that includes offshore or near‑shore technical resources.
Agile Proficiency: Experience working in an Agile environment (Scrum/Kanban) and using Jira for ticket management.
Extended Salesforce Knowledge: Experience or familiarity with Experience Cloud or Field Service Lightning (FSL).
Certification: Active Salesforce Certified Business Analyst or Administrator certification.
Benefits Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Benefits for temporary employees can be found in the company’s benefit summary.
Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.
Equal Opportunity Employer Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status in hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.
#J-18808-Ljbffr