VP, Business Transformation & Operations
Sprinklr, New York, NY, United States
Job Description
Sprinklr is an AI-native platform that unifies customer experience across all touchpoints. We empower brands to deliver extraordinary experiences at scale.
What You’ll Do
Establish and Lead the Transformation Office
Set up and operationalize the Transformation Office as the central hub for evaluating, coordinating, and managing key transformation initiatives across the organization.
Partner with cross‑functional leaders to assess transformation opportunities, prioritize initiatives, and align resources for maximum impact.
Develop and maintain frameworks, governance structures, and reporting mechanisms to drive accountability and ensure execution of transformation goals.
Lead Portfolio Tracking for Strategic Initiatives
Stand up and run a light‑but‑rigorous PMO for the Top 10: objectives/OKRs, milestones, dependencies, RAID.
Create an executive dashboard that provides an accurate, exception‑based view of health, risks, and decisions.
Institutionalize governance (cadence, templates, change control) that clarifies accountabilities while enabling speed.
Drive cross‑functional execution with Finance, GTM, R&D, and People leaders to unblock issues and land outcomes.
Manage Red Team Review Cycles
Establish and operationalize the internal Red Team review process for critical projects, ensuring a rigorous, objective evaluation of strategic initiatives.
Ensure selected projects are properly reviewed with clear objectives and evaluation criteria.
Document next steps, decisions, and lessons learned from each review, and ensure systematic follow‑up on all recommended actions.
Drive continuous learning by sharing insights and best practices across teams, embedding a culture of accountability and improvement.
Run the Business Management System (BMS) operating rhythm
Own the annual and quarterly executive BMS calendar and run‑of‑show for multi‑day, standard meetings (e.g., M1/M2/M3).
Drive agenda development with the CEO/ELT; lock agendas by deadlines and publish pre‑reads.
Standardize meeting materials (templates, executive narratives, KPIs) and enforce a single source of truth.
Coordinate participants and presenters; manage day‑of execution (facilitation, timekeeping, decision capture).
Publish decisions, notes, and actions within 24–48 hours; maintain an enterprise action log and drive closure.
Executive communications, insights & tooling
Craft CEO‑quality narratives that synthesize signals into insights and decisions.
Operationalize the one source of truth with BI/analytics partners so ELT reviews consistent metrics.
Develop standard templates and frameworks and ensure consistent usage.
Leverage Microsoft 365 and collaboration tools (Teams, SharePoint, PowerPoint/Excel/Power BI).
What You’ll Bring
18+ years in business operations, chief‑of‑staff, consulting, strategy/ops, or enterprise PMO roles, including 8+ years supporting C‑suite leaders.
Program/portfolio management expertise across complex, cross‑functional initiatives; fluent with OKRs, RAID, dashboards.
Experience establishing or leading a Transformation Office and driving enterprise‑wide change initiatives.
Strong track record managing Red Team reviews, implementing process rigor, and ensuring follow‑up on learnings.
Outstanding attention to detail, time management, and meeting deadlines.
Strong command of Microsoft 365 (PowerPoint, Excel, Power BI), SharePoint/Teams, and collaboration workflows.
Nice‑to‑have: PMP/PgMP, Prosci/Change Management, OKR certification.
How We’ll Measure Success (first 180 days)
Transformation Office launched and managing prioritized initiatives with clear governance and reporting.
Red Team reviews executed with documented lessons and action follow‑up for all critical projects.
Top 10 portfolio: live dashboard with current status, risks, and decisions required; all initiatives onboarded.
Stakeholder satisfaction: positive CEO/ELT feedback on meeting flow, materials quality, and decision velocity.
Benefits We invest in our people. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
US‑based Sprinklr employees are eligible for a highly competitive benefits package. The US‑based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity (EEO) Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Compensation Range $236,000 - $394,000. The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job‑related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
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What You’ll Do
Establish and Lead the Transformation Office
Set up and operationalize the Transformation Office as the central hub for evaluating, coordinating, and managing key transformation initiatives across the organization.
Partner with cross‑functional leaders to assess transformation opportunities, prioritize initiatives, and align resources for maximum impact.
Develop and maintain frameworks, governance structures, and reporting mechanisms to drive accountability and ensure execution of transformation goals.
Lead Portfolio Tracking for Strategic Initiatives
Stand up and run a light‑but‑rigorous PMO for the Top 10: objectives/OKRs, milestones, dependencies, RAID.
Create an executive dashboard that provides an accurate, exception‑based view of health, risks, and decisions.
Institutionalize governance (cadence, templates, change control) that clarifies accountabilities while enabling speed.
Drive cross‑functional execution with Finance, GTM, R&D, and People leaders to unblock issues and land outcomes.
Manage Red Team Review Cycles
Establish and operationalize the internal Red Team review process for critical projects, ensuring a rigorous, objective evaluation of strategic initiatives.
Ensure selected projects are properly reviewed with clear objectives and evaluation criteria.
Document next steps, decisions, and lessons learned from each review, and ensure systematic follow‑up on all recommended actions.
Drive continuous learning by sharing insights and best practices across teams, embedding a culture of accountability and improvement.
Run the Business Management System (BMS) operating rhythm
Own the annual and quarterly executive BMS calendar and run‑of‑show for multi‑day, standard meetings (e.g., M1/M2/M3).
Drive agenda development with the CEO/ELT; lock agendas by deadlines and publish pre‑reads.
Standardize meeting materials (templates, executive narratives, KPIs) and enforce a single source of truth.
Coordinate participants and presenters; manage day‑of execution (facilitation, timekeeping, decision capture).
Publish decisions, notes, and actions within 24–48 hours; maintain an enterprise action log and drive closure.
Executive communications, insights & tooling
Craft CEO‑quality narratives that synthesize signals into insights and decisions.
Operationalize the one source of truth with BI/analytics partners so ELT reviews consistent metrics.
Develop standard templates and frameworks and ensure consistent usage.
Leverage Microsoft 365 and collaboration tools (Teams, SharePoint, PowerPoint/Excel/Power BI).
What You’ll Bring
18+ years in business operations, chief‑of‑staff, consulting, strategy/ops, or enterprise PMO roles, including 8+ years supporting C‑suite leaders.
Program/portfolio management expertise across complex, cross‑functional initiatives; fluent with OKRs, RAID, dashboards.
Experience establishing or leading a Transformation Office and driving enterprise‑wide change initiatives.
Strong track record managing Red Team reviews, implementing process rigor, and ensuring follow‑up on learnings.
Outstanding attention to detail, time management, and meeting deadlines.
Strong command of Microsoft 365 (PowerPoint, Excel, Power BI), SharePoint/Teams, and collaboration workflows.
Nice‑to‑have: PMP/PgMP, Prosci/Change Management, OKR certification.
How We’ll Measure Success (first 180 days)
Transformation Office launched and managing prioritized initiatives with clear governance and reporting.
Red Team reviews executed with documented lessons and action follow‑up for all critical projects.
Top 10 portfolio: live dashboard with current status, risks, and decisions required; all initiatives onboarded.
Stakeholder satisfaction: positive CEO/ELT feedback on meeting flow, materials quality, and decision velocity.
Benefits We invest in our people. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
US‑based Sprinklr employees are eligible for a highly competitive benefits package. The US‑based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity (EEO) Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Compensation Range $236,000 - $394,000. The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job‑related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
#J-18808-Ljbffr