Collision Estimator
Gerber Collision & Glass, Moore, OK, United States
Company
Gerber Collision & Glass
Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents the necessary repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
Ensure compliance with all insurance client requirements, processes, and metrics
Ensure compliance with all WOW Operating Way’s regarding customer drop–offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store’s KPIs by maximizing role performance
Uphold the company’s Core Values: Honesty, Integrity & Respect
Education And/Or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Experience: Minimum 1‑year experience (Compliance for DRP’s)
Must be willing to complete I‑CAR Training
Valid Driver’s License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Experience: Minimum 1‑year experience (Compliance for DRP’s)
Must be willing to complete I‑CAR Training
Valid Driver’s License
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short‑Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non‑Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
Additional Information Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation Estimated $49,000 – $70,000, plus 25% annually. Commissions for this position are calculated based on location and revenue metrics, sales, and individual performance, subject to the terms of the plan. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. This position may also be eligible for bonus opportunities tied to individual or business initiatives.
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Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents the necessary repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
Ensure compliance with all insurance client requirements, processes, and metrics
Ensure compliance with all WOW Operating Way’s regarding customer drop–offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store’s KPIs by maximizing role performance
Uphold the company’s Core Values: Honesty, Integrity & Respect
Education And/Or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Experience: Minimum 1‑year experience (Compliance for DRP’s)
Must be willing to complete I‑CAR Training
Valid Driver’s License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Experience: Minimum 1‑year experience (Compliance for DRP’s)
Must be willing to complete I‑CAR Training
Valid Driver’s License
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short‑Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non‑Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
Additional Information Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation Estimated $49,000 – $70,000, plus 25% annually. Commissions for this position are calculated based on location and revenue metrics, sales, and individual performance, subject to the terms of the plan. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. This position may also be eligible for bonus opportunities tied to individual or business initiatives.
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