Senior Manager Sales Commissions Operations
Acrisure, Grand Rapids, MI, United States
Overview
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. We connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. The Sr. Manager, Sales Commissions Operations is a key leadership role responsible for building, scaling, and leading a newly established Sales Commissions Operations function. This role oversees the full operational lifecycle of monthly and quarterly commissions calculations, data validation, issue resolution, payout accuracy, and coordination across multiple teams including Sales, Finance, HR, Payroll, Legal, and Technology. The leader will define operational processes, establish SLAs and controls, build core operational infrastructure, and stand up a high-performing team from the ground up. The Sr. Manager will directly lead the commission operations team, ensure data integrity and compliance, and drive continuous improvement, automation, and operational excellence.
Responsibilities
Operational Leadership & Process Ownership: Stand up and operationalize a new Sales Commissions Operations function including defining workflows, SLAs, SOPs, intake processes, and operational rhythms Own the end-to-end commissions calculation lifecycle across monthly and quarterly payout cycles, ensuring accuracy, timeliness, transparency, and compliance Manage data intake, validations, processing, adjustments, exception handling, and payout preparation Establish internal controls and ensure compliance with audit and SOX requirements Create and maintain documentation including process maps, runbooks, playbooks, and standard operating procedures Team Leadership & Development: Directly manage and develop a new team including the Senior Sales Commissions Plan Analyst, Sales Commissions Analyst, and Sales Commissions Coordinator Create a strong team culture focused on accuracy, accountability, transparency, and continuous improvement Set clear performance expectations, KPIs, and developmental pathways for each team member Oversee capacity planning, workload distribution, training, and professional development initiatives Cycle Management & Data Governance: Lead pre-processing activities including transaction validation, crediting checks, hierarchy alignment, and quota ingestion Oversee reconciliation of system-calculated payouts against inputs and plan rules Manage exceptions, adjustments, escalations, and approval routing Ensure rigorous data governance including source-of-truth adherence, validation protocols, and data integrity checks Partner with Systems Administration to support UAT, enhancements, break/fix issues, and platform stability Issue Resolution, Communication & Support: Lead the resolution of escalations, disputes, and payee inquiries in partnership with Sales Operations, HR, and Payroll Provide timely cycle status updates, resolution tracking, and communication to cross-functional partners Collaborate with Governance & Policy for consistent plan interpretation and policy compliance Develop communication templates, FAQs, and cycle summaries for statements and process updates Cross-Functional Partnership: Partner with Sales, Finance/FP&A, HR, Payroll, Legal, RevOps, and Technology to support plan execution, staffing changes, quota updates, and operational requirements Provide operational feasibility assessment for plan design and policy changes Support Finance and Leadership with reporting for accruals, forecasts, and cost-of-sales modeling Reporting & Analytics: Create and maintain dashboards and reporting for cycle performance, timeliness, dispute trends, accuracy/error rates, SLA adherence, and productivity metrics Provide operational insights to leadership highlighting risks, root causes, and improvement opportunities Support Governance & Policy with reporting related to compliance, exceptions, and audits Continuous Improvement & Automation: Identify workflow inefficiencies and implement process redesign, automation, and standardization Partner with Systems Admin and Technology teams to implement automation for calculations, workflows, reconciliation tools, and dashboards Drive operational excellence initiatives aimed at scaling the commissions function for future growth and complexity Requirements
7+ years of experience in Sales Commissions Operations, Revenue Operations, Finance Operations, or equivalent 3+ years people management experience leading analysts, specialists, or operational teams Experience standing up or scaling new operational teams, programs, or functions Deep understanding of commissions processing, crediting, adjustments, exceptions, and dispute workflows Experience with commissions platforms (Xactly, Varicent, Spiff, CaptivateIQ, Anaplan) Advanced proficiency in Excel; SQL and BI tools preferred Strong communication, process design, documentation, and stakeholder management skills Proven ability to manage large data sets, tight deadlines, and complex escalations Education & Experience
Bachelor’s degree required; preferred fields include Business, Finance, Accounting, Analytics, or Operations Management Experience in high-growth or transformational environments is preferred Compensation
The base compensation range for this position is $145,000 - $170,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Benefits
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.
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A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. We connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. The Sr. Manager, Sales Commissions Operations is a key leadership role responsible for building, scaling, and leading a newly established Sales Commissions Operations function. This role oversees the full operational lifecycle of monthly and quarterly commissions calculations, data validation, issue resolution, payout accuracy, and coordination across multiple teams including Sales, Finance, HR, Payroll, Legal, and Technology. The leader will define operational processes, establish SLAs and controls, build core operational infrastructure, and stand up a high-performing team from the ground up. The Sr. Manager will directly lead the commission operations team, ensure data integrity and compliance, and drive continuous improvement, automation, and operational excellence.
Responsibilities
Operational Leadership & Process Ownership: Stand up and operationalize a new Sales Commissions Operations function including defining workflows, SLAs, SOPs, intake processes, and operational rhythms Own the end-to-end commissions calculation lifecycle across monthly and quarterly payout cycles, ensuring accuracy, timeliness, transparency, and compliance Manage data intake, validations, processing, adjustments, exception handling, and payout preparation Establish internal controls and ensure compliance with audit and SOX requirements Create and maintain documentation including process maps, runbooks, playbooks, and standard operating procedures Team Leadership & Development: Directly manage and develop a new team including the Senior Sales Commissions Plan Analyst, Sales Commissions Analyst, and Sales Commissions Coordinator Create a strong team culture focused on accuracy, accountability, transparency, and continuous improvement Set clear performance expectations, KPIs, and developmental pathways for each team member Oversee capacity planning, workload distribution, training, and professional development initiatives Cycle Management & Data Governance: Lead pre-processing activities including transaction validation, crediting checks, hierarchy alignment, and quota ingestion Oversee reconciliation of system-calculated payouts against inputs and plan rules Manage exceptions, adjustments, escalations, and approval routing Ensure rigorous data governance including source-of-truth adherence, validation protocols, and data integrity checks Partner with Systems Administration to support UAT, enhancements, break/fix issues, and platform stability Issue Resolution, Communication & Support: Lead the resolution of escalations, disputes, and payee inquiries in partnership with Sales Operations, HR, and Payroll Provide timely cycle status updates, resolution tracking, and communication to cross-functional partners Collaborate with Governance & Policy for consistent plan interpretation and policy compliance Develop communication templates, FAQs, and cycle summaries for statements and process updates Cross-Functional Partnership: Partner with Sales, Finance/FP&A, HR, Payroll, Legal, RevOps, and Technology to support plan execution, staffing changes, quota updates, and operational requirements Provide operational feasibility assessment for plan design and policy changes Support Finance and Leadership with reporting for accruals, forecasts, and cost-of-sales modeling Reporting & Analytics: Create and maintain dashboards and reporting for cycle performance, timeliness, dispute trends, accuracy/error rates, SLA adherence, and productivity metrics Provide operational insights to leadership highlighting risks, root causes, and improvement opportunities Support Governance & Policy with reporting related to compliance, exceptions, and audits Continuous Improvement & Automation: Identify workflow inefficiencies and implement process redesign, automation, and standardization Partner with Systems Admin and Technology teams to implement automation for calculations, workflows, reconciliation tools, and dashboards Drive operational excellence initiatives aimed at scaling the commissions function for future growth and complexity Requirements
7+ years of experience in Sales Commissions Operations, Revenue Operations, Finance Operations, or equivalent 3+ years people management experience leading analysts, specialists, or operational teams Experience standing up or scaling new operational teams, programs, or functions Deep understanding of commissions processing, crediting, adjustments, exceptions, and dispute workflows Experience with commissions platforms (Xactly, Varicent, Spiff, CaptivateIQ, Anaplan) Advanced proficiency in Excel; SQL and BI tools preferred Strong communication, process design, documentation, and stakeholder management skills Proven ability to manage large data sets, tight deadlines, and complex escalations Education & Experience
Bachelor’s degree required; preferred fields include Business, Finance, Accounting, Analytics, or Operations Management Experience in high-growth or transformational environments is preferred Compensation
The base compensation range for this position is $145,000 - $170,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Benefits
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.
#J-18808-Ljbffr