Spa Sales & Guest Experience Lead
Hand & Stone Massage and Facial Spa, Mooresville, NC, United States
Overview
Now Hiring: Sales & Guest Experience Lead. Hand & Stone Massage and Facial Spa Mooresville is seeking a
dynamic, people-first Sales & Guest Experience Lead
to help drive membership growth, elevate the guest experience, and lead our front desk team to success. This is a
hands-on leadership role —you’ll be working alongside the team at the front desk while also coaching, motivating, and driving performance. The ideal candidate thrives in a sales-driven environment, enjoys mentoring others, and knows how to turn great guest experiences into long-term relationships.
Benefits
Company parties
Competitive salary
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development
Responsibilities
Membership & Sales Growth
Drive membership growth through strong guest engagement and consistent conversion practices
Lead by example in achieving and exceeding individual and team sales goals
Identify opportunities to improve conversion, retention, and overall guest value
Facial Business Growth & Outreach
Actively grow the facial business through in-spa education, service recommendations, and team coaching
Build and execute local outreach strategies (events, partnerships, community engagement) to attract new facial clients and members
Collaborate with spa leadership on promotions and campaigns focused on facial services and upgrades
Team Coaching & Development
Provide ongoing coaching, roleplaying, and sales training for spa associates
Lead daily huddles that energize, align, and motivate the team
Foster a positive, accountable, and high-performance culture
Guest Experience Excellence
Deliver and model an exceptional guest experience from check-in to check-out
Handle guest interactions with professionalism, empathy, and confidence
Ensure every guest leaves with a reason to return
Operations & Leadership
Support spa manager with scheduling, shift management, and daily front desk operations
Track performance metrics for front desk and turn insights into actionable plans
Roll out promotions, contests, and in-spa initiatives to drive engagement and results in alignment with management goals
What to Expect
A hands-on leadership role working both on the floor and with the team
A sales-driven environment with clear goals and measurable success
A flexible schedule including evenings and weekends
The opportunity to directly impact the spa’s growth and culture
Qualifications
3+ years of experience in a membership-based or sales-driven environment (spa, fitness, wellness, retail, etc.)
Proven ability to coach, motivate, and lead a team
Strong communication and interpersonal skills
Goal-oriented with a track record of achieving results
High emotional intelligence and a positive, solutions-focused mindset
Leads by example and walks the talk
Owns the numbers - track results and turn insights into action plans that win
Celebrate wins, recognize talent, and grow your team's confidence and skills
Benefits (Continued)
Competitive salary + Sales Commission (17/hr + sales comm.)
Employee discounts and service perks
Training & development opportunities
Career growth potential
Flexible scheduling
Team events and a supportive work environment
Growth opportunities — this position could grow into an Assistant Manager role
Our Culture At Hand & Stone Mooresville, we believe in creating the best hour of our guests’ month—and an empowering, growth-focused environment for our team. We celebrate wins, support each other, and are always striving to get better together.
Additional Acknowledgment I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries.
Important Note We encourage you to apply only if you possess and meet the above listed criteria. I understand that each independent franchisee is solely responsible for all decisions relating to employees including hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
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dynamic, people-first Sales & Guest Experience Lead
to help drive membership growth, elevate the guest experience, and lead our front desk team to success. This is a
hands-on leadership role —you’ll be working alongside the team at the front desk while also coaching, motivating, and driving performance. The ideal candidate thrives in a sales-driven environment, enjoys mentoring others, and knows how to turn great guest experiences into long-term relationships.
Benefits
Company parties
Competitive salary
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development
Responsibilities
Membership & Sales Growth
Drive membership growth through strong guest engagement and consistent conversion practices
Lead by example in achieving and exceeding individual and team sales goals
Identify opportunities to improve conversion, retention, and overall guest value
Facial Business Growth & Outreach
Actively grow the facial business through in-spa education, service recommendations, and team coaching
Build and execute local outreach strategies (events, partnerships, community engagement) to attract new facial clients and members
Collaborate with spa leadership on promotions and campaigns focused on facial services and upgrades
Team Coaching & Development
Provide ongoing coaching, roleplaying, and sales training for spa associates
Lead daily huddles that energize, align, and motivate the team
Foster a positive, accountable, and high-performance culture
Guest Experience Excellence
Deliver and model an exceptional guest experience from check-in to check-out
Handle guest interactions with professionalism, empathy, and confidence
Ensure every guest leaves with a reason to return
Operations & Leadership
Support spa manager with scheduling, shift management, and daily front desk operations
Track performance metrics for front desk and turn insights into actionable plans
Roll out promotions, contests, and in-spa initiatives to drive engagement and results in alignment with management goals
What to Expect
A hands-on leadership role working both on the floor and with the team
A sales-driven environment with clear goals and measurable success
A flexible schedule including evenings and weekends
The opportunity to directly impact the spa’s growth and culture
Qualifications
3+ years of experience in a membership-based or sales-driven environment (spa, fitness, wellness, retail, etc.)
Proven ability to coach, motivate, and lead a team
Strong communication and interpersonal skills
Goal-oriented with a track record of achieving results
High emotional intelligence and a positive, solutions-focused mindset
Leads by example and walks the talk
Owns the numbers - track results and turn insights into action plans that win
Celebrate wins, recognize talent, and grow your team's confidence and skills
Benefits (Continued)
Competitive salary + Sales Commission (17/hr + sales comm.)
Employee discounts and service perks
Training & development opportunities
Career growth potential
Flexible scheduling
Team events and a supportive work environment
Growth opportunities — this position could grow into an Assistant Manager role
Our Culture At Hand & Stone Mooresville, we believe in creating the best hour of our guests’ month—and an empowering, growth-focused environment for our team. We celebrate wins, support each other, and are always striving to get better together.
Additional Acknowledgment I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries.
Important Note We encourage you to apply only if you possess and meet the above listed criteria. I understand that each independent franchisee is solely responsible for all decisions relating to employees including hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
#J-18808-Ljbffr