Member Service Representative - Pantano Branch
Pima Federal Credit Union, Tucson, AZ, United States
Overview
Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Service Representative.
We are a stable, growing and respected financial institution that offers opportunities for professional growth and advancement. Our culture emphasizes teamwork and integrity, with a focus on helping members find the best financial solutions.
Member Service Representative Position Our Member Service Representatives provide exceptional customer service to our members. This is a universal role in our branches, supporting members from start to finish. Representatives promote financial products and services to enhance members 0well-being, building rapport and listening carefully to recommend the best financial solutions to meet member needs. They are the face of the credit union and contribute to a positive member experience.
Responsibilities
Process teller transactions and handle cash accurately while maintaining a balanced cash drawer.
Open and close accounts and update member information.
Conduct loan application interviews and process loan applications, fund loans, and present loan disclosures.
Step into the teller line as needed to process banking transactions efficiently.
Achieve individual and team sales goals and stay up-to-date on credit union products and services.
Promote credit union products and services to members in a way that meets their needs.
Maintain a high level of member service and professional conduct, reflecting the credit union philosophy of "people helping people".
Qualifications
High school diploma or equivalent
One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities
Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel
Exceptional customer service skills
Ability to offer solutions that meet our members' needs
Flexibility to travel to other branches on occasion
Working knowledge of Symitar (Episys) preferred
Bilingual English/Spanish preferred
About Pima Federal Credit Union In 1951, sixteen teachers pooled together $84 in deposits to found the credit union with the purpose of helping people. We remain committed to serving our members and delivering value as a not-for-profit financial cooperative focused on relationships over transactions. We are proud to be recognized as a finalist in the Tucson Metro Chamber's Copper Cactus Awards for Best Place to Work in 2023.
Benefits As a full-time employee, you are eligible for Pima Federal's robust benefits package, including:
Insurance:
Medical, dental, vision with generous contributions; 100% company-paid life insurance, short-term and long-term disability, and EAP; access to additional products such as two FSA options, critical illness, accident coverage, and life insurance buy-up options
Retirement:
401(k) with company match; 100% company-funded pension
Generous paid time off policies, including 11 paid holidays
Tuition Reimbursement
Access to on-demand pay and one-on-one financial planning
An award-winning wellness program
On-site car repair service
We foster an engaging culture with employee appreciation events, paid volunteer time, and a healthy work-life balance.
Job posted by ApplicantPro
#J-18808-Ljbffr
We are a stable, growing and respected financial institution that offers opportunities for professional growth and advancement. Our culture emphasizes teamwork and integrity, with a focus on helping members find the best financial solutions.
Member Service Representative Position Our Member Service Representatives provide exceptional customer service to our members. This is a universal role in our branches, supporting members from start to finish. Representatives promote financial products and services to enhance members 0well-being, building rapport and listening carefully to recommend the best financial solutions to meet member needs. They are the face of the credit union and contribute to a positive member experience.
Responsibilities
Process teller transactions and handle cash accurately while maintaining a balanced cash drawer.
Open and close accounts and update member information.
Conduct loan application interviews and process loan applications, fund loans, and present loan disclosures.
Step into the teller line as needed to process banking transactions efficiently.
Achieve individual and team sales goals and stay up-to-date on credit union products and services.
Promote credit union products and services to members in a way that meets their needs.
Maintain a high level of member service and professional conduct, reflecting the credit union philosophy of "people helping people".
Qualifications
High school diploma or equivalent
One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities
Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel
Exceptional customer service skills
Ability to offer solutions that meet our members' needs
Flexibility to travel to other branches on occasion
Working knowledge of Symitar (Episys) preferred
Bilingual English/Spanish preferred
About Pima Federal Credit Union In 1951, sixteen teachers pooled together $84 in deposits to found the credit union with the purpose of helping people. We remain committed to serving our members and delivering value as a not-for-profit financial cooperative focused on relationships over transactions. We are proud to be recognized as a finalist in the Tucson Metro Chamber's Copper Cactus Awards for Best Place to Work in 2023.
Benefits As a full-time employee, you are eligible for Pima Federal's robust benefits package, including:
Insurance:
Medical, dental, vision with generous contributions; 100% company-paid life insurance, short-term and long-term disability, and EAP; access to additional products such as two FSA options, critical illness, accident coverage, and life insurance buy-up options
Retirement:
401(k) with company match; 100% company-funded pension
Generous paid time off policies, including 11 paid holidays
Tuition Reimbursement
Access to on-demand pay and one-on-one financial planning
An award-winning wellness program
On-site car repair service
We foster an engaging culture with employee appreciation events, paid volunteer time, and a healthy work-life balance.
Job posted by ApplicantPro
#J-18808-Ljbffr