User Experience Writer
Curate Partners, Providence, RI, United States
Overview
We are seeking a
Senior UX Writer
to create and govern customer-facing copy for new
B2B and B2C transactional websites
within a regulated
financial services / retirement
environment. This role partners closely with UX design, product, legal/compliance, and delivery teams from early design through build and UAT, ensuring content is clear, compliant, and consistent with brand voice. This is an editorial-forward UX writing role, with a strong emphasis on building and maintaining
content matrices
(structured inventories/mappings of UI copy across journeys, surfaces, and states). Key responsibilities
UX writing across the full product lifecycle (design → UAT) Write, refine, and QA UX copy across transactional journeys for both B2B and B2C audiences (e.g., onboarding, enrollment, servicing, account actions, confirmations, errors). Partner with UX designers during early design to shape flows and ensure content supports comprehension and decision-making. Collaborate with product and engineering to implement copy accurately and consistently across components and templates. Support UAT by validating that implemented content matches approved language, works in context, and aligns to acceptance criteria. Content matrices (editorial governance)
Build and maintain content matrices that track approved language by page/screen, component, scenario, and audience. Define and enforce editorial standards across: Microcopy (labels, helper text, tooltips) Transactional messaging (errors, warnings, success states) Disclosures and regulatory language Notifications and confirmations Establish version control and change logs so stakeholders can trace what changed, why, and when. Regulatory & brand compliance
Write within financial services content constraints, ensuring copy is accurate, compliant, and aligned to internal content guidelines. Partner with legal/compliance reviewers to incorporate feedback quickly while preserving usability. Proactively identify areas of risk (ambiguous claims, inconsistent terminology, missing disclosures) and recommend mitigations. Voice, tone, and quality
Apply and evolve voice/tone guidance across B2B and B2C experiences while maintaining consistency. Use writing quality tools (e.g.,
Grammarly
or equivalent) and editorial checklists to ensure readability, clarity, and brand alignment. Ensure accessibility-friendly writing (plain language, scannability, inclusive language, and clear error recovery guidance). Cross-functional collaboration
Work closely with UX, product, engineering, and delivery teams to align content milestones to release schedules. Participate in working sessions to resolve ambiguities, approve final language, and keep teams unblocked. Provide stakeholder-ready summaries of content decisions and outstanding approvals. What success looks like
Transactional experiences ship with clear, consistent, and compliant copy across B2B and B2C journeys. Content matrices provide a single source of truth for approved language, reducing rework and review cycles. UAT finds minimal content defects; any issues are resolved quickly and traceably. Stakeholders trust the editorial process and can move quickly without sacrificing quality or compliance. Qualifications
7+ years of experience in UX writing, content design, or editorial roles for digital products. Demonstrated experience writing for transactional web experiences (forms, flows, confirmations, errors) across multiple audiences. Strong familiarity with regulated content environments (financial services, retirement, insurance, healthcare, or similar). Experience partnering with legal/compliance and navigating structured review/approval workflows. Proven ability to manage content inventories/matrices, style guidance, and change governance. Skills (preferred)
Experience writing for both B2B and B2C in the same program/platform. Familiarity with design systems and component-based writing (reusable patterns). Experience supporting localization readiness (terminology consistency, scalable patterns). Working knowledge of common collaboration tools (e.g., Figma, Jira/Workfront, Grammarly, Confluence/Sharepoint, content repositories).
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We are seeking a
Senior UX Writer
to create and govern customer-facing copy for new
B2B and B2C transactional websites
within a regulated
financial services / retirement
environment. This role partners closely with UX design, product, legal/compliance, and delivery teams from early design through build and UAT, ensuring content is clear, compliant, and consistent with brand voice. This is an editorial-forward UX writing role, with a strong emphasis on building and maintaining
content matrices
(structured inventories/mappings of UI copy across journeys, surfaces, and states). Key responsibilities
UX writing across the full product lifecycle (design → UAT) Write, refine, and QA UX copy across transactional journeys for both B2B and B2C audiences (e.g., onboarding, enrollment, servicing, account actions, confirmations, errors). Partner with UX designers during early design to shape flows and ensure content supports comprehension and decision-making. Collaborate with product and engineering to implement copy accurately and consistently across components and templates. Support UAT by validating that implemented content matches approved language, works in context, and aligns to acceptance criteria. Content matrices (editorial governance)
Build and maintain content matrices that track approved language by page/screen, component, scenario, and audience. Define and enforce editorial standards across: Microcopy (labels, helper text, tooltips) Transactional messaging (errors, warnings, success states) Disclosures and regulatory language Notifications and confirmations Establish version control and change logs so stakeholders can trace what changed, why, and when. Regulatory & brand compliance
Write within financial services content constraints, ensuring copy is accurate, compliant, and aligned to internal content guidelines. Partner with legal/compliance reviewers to incorporate feedback quickly while preserving usability. Proactively identify areas of risk (ambiguous claims, inconsistent terminology, missing disclosures) and recommend mitigations. Voice, tone, and quality
Apply and evolve voice/tone guidance across B2B and B2C experiences while maintaining consistency. Use writing quality tools (e.g.,
Grammarly
or equivalent) and editorial checklists to ensure readability, clarity, and brand alignment. Ensure accessibility-friendly writing (plain language, scannability, inclusive language, and clear error recovery guidance). Cross-functional collaboration
Work closely with UX, product, engineering, and delivery teams to align content milestones to release schedules. Participate in working sessions to resolve ambiguities, approve final language, and keep teams unblocked. Provide stakeholder-ready summaries of content decisions and outstanding approvals. What success looks like
Transactional experiences ship with clear, consistent, and compliant copy across B2B and B2C journeys. Content matrices provide a single source of truth for approved language, reducing rework and review cycles. UAT finds minimal content defects; any issues are resolved quickly and traceably. Stakeholders trust the editorial process and can move quickly without sacrificing quality or compliance. Qualifications
7+ years of experience in UX writing, content design, or editorial roles for digital products. Demonstrated experience writing for transactional web experiences (forms, flows, confirmations, errors) across multiple audiences. Strong familiarity with regulated content environments (financial services, retirement, insurance, healthcare, or similar). Experience partnering with legal/compliance and navigating structured review/approval workflows. Proven ability to manage content inventories/matrices, style guidance, and change governance. Skills (preferred)
Experience writing for both B2B and B2C in the same program/platform. Familiarity with design systems and component-based writing (reusable patterns). Experience supporting localization readiness (terminology consistency, scalable patterns). Working knowledge of common collaboration tools (e.g., Figma, Jira/Workfront, Grammarly, Confluence/Sharepoint, content repositories).
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