Community Associate
Regus, Ponte Vedra Beach, FL, United States
822 N. A1A Highway
Suite 310
32082 Ponte Vedra Beach
Opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive throughout the morning. You respond to various requests such as a changed WiFi code, a package arrival inquiry, directions to meeting rooms, setting up projectors, and handling service charges for invoices.
It’s time for a quick coffee break; relax for a few minutes.
The mail arrives. You sort through it while dealing with other customer requests, emailing customers about package status and handling printing and invoice support.
In the afternoon you help customers with printing, invoices, and tickets in the service portal. You then collaborate with the Community Manager to organize next week’s networking event, write e‑invites, and create and put up posters.
When the day closes, you guide a large group in meeting room 3 to wrap up, recommend a local restaurant, and tidy the center before heading home.
About You We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least 18 years old
What We Offer On top of a competitive total compensation package, you’ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
A quarterly bonus plan program, plus an hourly rate of $18.01
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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Opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive throughout the morning. You respond to various requests such as a changed WiFi code, a package arrival inquiry, directions to meeting rooms, setting up projectors, and handling service charges for invoices.
It’s time for a quick coffee break; relax for a few minutes.
The mail arrives. You sort through it while dealing with other customer requests, emailing customers about package status and handling printing and invoice support.
In the afternoon you help customers with printing, invoices, and tickets in the service portal. You then collaborate with the Community Manager to organize next week’s networking event, write e‑invites, and create and put up posters.
When the day closes, you guide a large group in meeting room 3 to wrap up, recommend a local restaurant, and tidy the center before heading home.
About You We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least 18 years old
What We Offer On top of a competitive total compensation package, you’ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
A quarterly bonus plan program, plus an hourly rate of $18.01
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr