Training / Enablement Lead - Remote
NTT DATA North America, Dallas, TX, United States
Req ID:
367056
NTT DATA is seeking an experienced Training / Enablement Lead to drive capability building, adoption, and behavior change as part of large-scale process reimagination and transformation initiatives. This role focuses on enabling business users, leaders, and operational teams to adopt new processes, operating models, digital tools, and AI‑enabled ways of working.
Responsibilities
Enablement Strategy & Leadership
Define and own the training and enablement strategy for process reimagination initiatives.
Align enablement plans with transformation goals, timelines, and business outcomes.
Partner with transformation leaders, process owners, and HR/L&D teams.
Contribute to change management and adoption strategy.
Process Reimagination Enablement
Develop enablement programs for redesigned business processes and operating models.
Translate to‑be processes into clear, role‑based learning journeys.
Ensure enablement supports both functional and behavioral change.
Training Design & Delivery
Design and deliver instructor‑led, virtual, and hybrid training programs.
Create learning assets such as playbooks, SOPs, job aids, and quick reference guides.
Tailor learning content for leadership, operations, and support teams.
Digital, Automation & AI Enablement
Enable adoption of digital, automation, and AI‑driven processes.
Translate system and tool changes into practical user guidance.
Support enablement for intelligent automation and AI‑assisted workflows.
Change, Adoption & Readiness
Assess organizational readiness and skill gaps.
Measure enablement effectiveness using adoption and proficiency metrics.
Continuously improve enablement programs based on feedback.
Qualifications
Required Skills & Experience
5+ years of experience in training, enablement, or change management roles.
Experience supporting process reengineering or operating model transformation.
Strong facilitation, instructional design, and stakeholder engagement skills.
Preferred Qualifications
Experience in digital or AI‑enabled transformation programs.
Exposure to Lean, Six Sigma, BPM, or Agile transformation initiatives.
Certification in Change Management or Learning & Development.
Soft Skills
Excellent communication and storytelling abilities.
Strong facilitation and influencing skills.
Empathy, adaptability, and learner‑centric mindset.
Why Join Us This role provides an opportunity to shape how people work through process reimagination, drive adoption of new ways of working, and contribute to meaningful transformation outcomes.
Equal Opportunity Employer NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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367056
NTT DATA is seeking an experienced Training / Enablement Lead to drive capability building, adoption, and behavior change as part of large-scale process reimagination and transformation initiatives. This role focuses on enabling business users, leaders, and operational teams to adopt new processes, operating models, digital tools, and AI‑enabled ways of working.
Responsibilities
Enablement Strategy & Leadership
Define and own the training and enablement strategy for process reimagination initiatives.
Align enablement plans with transformation goals, timelines, and business outcomes.
Partner with transformation leaders, process owners, and HR/L&D teams.
Contribute to change management and adoption strategy.
Process Reimagination Enablement
Develop enablement programs for redesigned business processes and operating models.
Translate to‑be processes into clear, role‑based learning journeys.
Ensure enablement supports both functional and behavioral change.
Training Design & Delivery
Design and deliver instructor‑led, virtual, and hybrid training programs.
Create learning assets such as playbooks, SOPs, job aids, and quick reference guides.
Tailor learning content for leadership, operations, and support teams.
Digital, Automation & AI Enablement
Enable adoption of digital, automation, and AI‑driven processes.
Translate system and tool changes into practical user guidance.
Support enablement for intelligent automation and AI‑assisted workflows.
Change, Adoption & Readiness
Assess organizational readiness and skill gaps.
Measure enablement effectiveness using adoption and proficiency metrics.
Continuously improve enablement programs based on feedback.
Qualifications
Required Skills & Experience
5+ years of experience in training, enablement, or change management roles.
Experience supporting process reengineering or operating model transformation.
Strong facilitation, instructional design, and stakeholder engagement skills.
Preferred Qualifications
Experience in digital or AI‑enabled transformation programs.
Exposure to Lean, Six Sigma, BPM, or Agile transformation initiatives.
Certification in Change Management or Learning & Development.
Soft Skills
Excellent communication and storytelling abilities.
Strong facilitation and influencing skills.
Empathy, adaptability, and learner‑centric mindset.
Why Join Us This role provides an opportunity to shape how people work through process reimagination, drive adoption of new ways of working, and contribute to meaningful transformation outcomes.
Equal Opportunity Employer NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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