Senior Counsel- Mortgage Servicing
Newrez, Greenville, SC, United States
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function A member of the Legal Staff, this individual will be principally responsible for providing legal services to the Mortgage Servicing Operations. This individual’s duties will include providing legal advice and counseling to all mortgage servicing functions; communicating changes in laws and regulations; drafting and reviewing mortgage servicing disclosures and communications to borrowers; drafting responses to escalated complaints; assisting with title insurance claims and litigation matters; counseling Compliance, Business Controls, Risk and Vendor Management on servicing laws and regulations; reviewing and revising policies and procedures and coordinating with other members of the Legal Staff on the provisions of legal services to Servicing Operations. The Chief Counsel will also be responsible for supervising in‑house legal counsel providing legal advice to Servicing Operations.
Direct Reports Supervisor – Litigation Case Management
Principal Duties
Monitor, research and interpret federal and state laws and regulations applicable to mortgage servicing specifically and consumer finance generally including but not limited to RESPA, FCRA, FTC Act, TCPA, FDCPA, TILA/HOEPA, SCRA, National Flood Act, Dodd‑Frank Act
Provide legal advice to Servicing Operations on complex legal issues, compliance policies and risk management
Provide legal advice in connection with the development of home ownership preservation alternatives to foreclosure and other loss mitigation strategies
Counsel Compliance, Risk Management and Business Controls on servicing laws and regulations
Draft and review responses to government agencies regarding escalated consumer complaints and aid with examinations and investigations
Draft and review regulatory disclosures and customer communications
Participate in the review and revision of servicing policies and procedures and training manuals; conduct comprehensive training on laws and regulations related to Servicing Operations
Review and comment on proposed legislation
Assist Servicing Operations in managing title claim issues
Review and manage pre‑dispute litigation matters on servicing issues
Provide support to in‑house litigation staff on matters involving servicing allegations
Provide support and advice to the management of outside foreclosure and bankruptcy counsel
Provide legal advice to ARM and REO functions
Provide legal support to Global Security on allegations of mortgage fraud; Assist Corporate Security with internal investigations
Provide advice and counseling in connection with risk assessments (including legal risk assessments), compliance testing, internal audits and state and federal examinations of mortgage servicing operations
Build and maintain working relationships with Servicing Operations Management, Compliance, Internal Audit and Risk functional partners
Manage legal staff supporting Servicing
Assume responsibility for special projects as assigned
Any other job responsibilities requested by management
Education and Experience Requirements
Law Degree
Membership in good standing in state bar
10‑12 years of full‑time legal practice with substantial experience in regulatory compliance, focused on residential mortgage servicing issues, in a law firm or in‑house setting
Other Duties as Directed As directed by management.
Knowledge, Skill and Ability Requirements
Familiarity with FNMA, FHLMC, GNMA Servicing Guidelines
Ability to achieve consensus among competing objectives and constituencies
Strong client service orientation
Excellent interpersonal communication and leadership skills, including the ability to influence others, foster teamwork and drive for results and change within a large and complex organization
Ability to analyze complex issues, develop creative solutions and provide sound, practical and reasoned legal advice to business client
Excellent verbal/written communication skills, excellent listening skills and teamwork skills
Additional Information While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies or states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
Newrez Employee Emergency and Disaster Fund
Newrez NOW
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company‑paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non‑profit organizations, dollar‑for‑dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity We’re proud to be an equal opportunity employer‑and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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Primary Function A member of the Legal Staff, this individual will be principally responsible for providing legal services to the Mortgage Servicing Operations. This individual’s duties will include providing legal advice and counseling to all mortgage servicing functions; communicating changes in laws and regulations; drafting and reviewing mortgage servicing disclosures and communications to borrowers; drafting responses to escalated complaints; assisting with title insurance claims and litigation matters; counseling Compliance, Business Controls, Risk and Vendor Management on servicing laws and regulations; reviewing and revising policies and procedures and coordinating with other members of the Legal Staff on the provisions of legal services to Servicing Operations. The Chief Counsel will also be responsible for supervising in‑house legal counsel providing legal advice to Servicing Operations.
Direct Reports Supervisor – Litigation Case Management
Principal Duties
Monitor, research and interpret federal and state laws and regulations applicable to mortgage servicing specifically and consumer finance generally including but not limited to RESPA, FCRA, FTC Act, TCPA, FDCPA, TILA/HOEPA, SCRA, National Flood Act, Dodd‑Frank Act
Provide legal advice to Servicing Operations on complex legal issues, compliance policies and risk management
Provide legal advice in connection with the development of home ownership preservation alternatives to foreclosure and other loss mitigation strategies
Counsel Compliance, Risk Management and Business Controls on servicing laws and regulations
Draft and review responses to government agencies regarding escalated consumer complaints and aid with examinations and investigations
Draft and review regulatory disclosures and customer communications
Participate in the review and revision of servicing policies and procedures and training manuals; conduct comprehensive training on laws and regulations related to Servicing Operations
Review and comment on proposed legislation
Assist Servicing Operations in managing title claim issues
Review and manage pre‑dispute litigation matters on servicing issues
Provide support to in‑house litigation staff on matters involving servicing allegations
Provide support and advice to the management of outside foreclosure and bankruptcy counsel
Provide legal advice to ARM and REO functions
Provide legal support to Global Security on allegations of mortgage fraud; Assist Corporate Security with internal investigations
Provide advice and counseling in connection with risk assessments (including legal risk assessments), compliance testing, internal audits and state and federal examinations of mortgage servicing operations
Build and maintain working relationships with Servicing Operations Management, Compliance, Internal Audit and Risk functional partners
Manage legal staff supporting Servicing
Assume responsibility for special projects as assigned
Any other job responsibilities requested by management
Education and Experience Requirements
Law Degree
Membership in good standing in state bar
10‑12 years of full‑time legal practice with substantial experience in regulatory compliance, focused on residential mortgage servicing issues, in a law firm or in‑house setting
Other Duties as Directed As directed by management.
Knowledge, Skill and Ability Requirements
Familiarity with FNMA, FHLMC, GNMA Servicing Guidelines
Ability to achieve consensus among competing objectives and constituencies
Strong client service orientation
Excellent interpersonal communication and leadership skills, including the ability to influence others, foster teamwork and drive for results and change within a large and complex organization
Ability to analyze complex issues, develop creative solutions and provide sound, practical and reasoned legal advice to business client
Excellent verbal/written communication skills, excellent listening skills and teamwork skills
Additional Information While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies or states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
Newrez Employee Emergency and Disaster Fund
Newrez NOW
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company‑paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non‑profit organizations, dollar‑for‑dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity We’re proud to be an equal opportunity employer‑and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
#J-18808-Ljbffr