Assistant VP Mortgage Fulfillment
PENNYMAC, Saint Louis, MO, United States
PENNYMAC (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
Position Summary The AVP, Mortgage Fulfillment - Precision Review at Pennymac will lead and oversee a specialized team responsible for validating income and assets, managing escalations, ensuring compliance with investor guidelines, and maintaining adherence to service level agreements (SLAs). This role is accountable for operational performance, process improvement, and team development, driving efficiency and accuracy across the Precision Review function. The AVP, Mortgage Fulfillment will serve as a key partner to leadership and cross‑functional teams to ensure quality execution and continuous improvement.
Key Responsibilities
Team Leadership & Oversight:
Directly manage and support the Precision Review team, ensuring daily operations are executed accurately and within established SLAs; provide coaching, development, and performance feedback to associates, fostering engagement and professional growth; promote a collaborative, supportive environment that prioritizes quality, accountability, and continuous improvement.
Operational Excellence:
Oversee the review of mortgage loan files flagged for Change in Circumstance (CIC), policy exceptions, or significant data changes after initial approval; ensure the team correctly applies investor guidelines (e.g., Fannie Mae, VA, FHA) to validate changes impacting loan amount, interest rate, LTV, appraisal, occupancy, and credit; monitor operational metrics, track SLA adherence, and proactively address performance gaps; partner with Underwriting, Credit Policy, and other internal stakeholders to resolve escalations and ensure consistency in decision‑making.
Strategic & Process Management:
Identify opportunities to streamline workflows and implement process improvements that enhance efficiency, accuracy, and scalability; develop and refine procedures to mitigate risk and maintain compliance with investor and regulatory requirements; provide reporting and insights on volume, SLA performance, and quality trends to senior leadership; lead initiatives that strengthen operational effectiveness and support organizational goals.
Cross‑Functional Collaboration:
Serve as a subject matter expert and escalation point for complex loan scenarios; collaborate with leadership across Fulfillment, Underwriting, and Credit to align practices and share best practices; represent the Precision Review function in projects, audits, and strategic initiatives.
The Assistant VP Mortgage Fulfillment Will
Operate risk management controls to ensure compliance with federal and state regulations.
Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work toward business solutions.
Develop new and more innovative, efficient processes to improve overall end‑to‑end cycle times or improve quality.
Communicate monthly results to Management on departmental performance objectives.
Monitor performance of staff according to established standards.
Perform other related duties as required and assigned.
Demonstrate behaviors which are aligned with the organization’s desired culture and values.
What You’ll Bring
Bachelor’s degree or equivalent work experience.
7+ years of mortgage experience work experience.
Supervisory experience required.
Strong analytical skill set.
Advanced knowledge of Microsoft Office (Excel, Access, Word and PowerPoint).
Benefits Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe‑style dining (select locations)
Retirement benefits, life insurance, 401(k) match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation $68,000 - $115,000
Work Model OFFICE
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Position Summary The AVP, Mortgage Fulfillment - Precision Review at Pennymac will lead and oversee a specialized team responsible for validating income and assets, managing escalations, ensuring compliance with investor guidelines, and maintaining adherence to service level agreements (SLAs). This role is accountable for operational performance, process improvement, and team development, driving efficiency and accuracy across the Precision Review function. The AVP, Mortgage Fulfillment will serve as a key partner to leadership and cross‑functional teams to ensure quality execution and continuous improvement.
Key Responsibilities
Team Leadership & Oversight:
Directly manage and support the Precision Review team, ensuring daily operations are executed accurately and within established SLAs; provide coaching, development, and performance feedback to associates, fostering engagement and professional growth; promote a collaborative, supportive environment that prioritizes quality, accountability, and continuous improvement.
Operational Excellence:
Oversee the review of mortgage loan files flagged for Change in Circumstance (CIC), policy exceptions, or significant data changes after initial approval; ensure the team correctly applies investor guidelines (e.g., Fannie Mae, VA, FHA) to validate changes impacting loan amount, interest rate, LTV, appraisal, occupancy, and credit; monitor operational metrics, track SLA adherence, and proactively address performance gaps; partner with Underwriting, Credit Policy, and other internal stakeholders to resolve escalations and ensure consistency in decision‑making.
Strategic & Process Management:
Identify opportunities to streamline workflows and implement process improvements that enhance efficiency, accuracy, and scalability; develop and refine procedures to mitigate risk and maintain compliance with investor and regulatory requirements; provide reporting and insights on volume, SLA performance, and quality trends to senior leadership; lead initiatives that strengthen operational effectiveness and support organizational goals.
Cross‑Functional Collaboration:
Serve as a subject matter expert and escalation point for complex loan scenarios; collaborate with leadership across Fulfillment, Underwriting, and Credit to align practices and share best practices; represent the Precision Review function in projects, audits, and strategic initiatives.
The Assistant VP Mortgage Fulfillment Will
Operate risk management controls to ensure compliance with federal and state regulations.
Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work toward business solutions.
Develop new and more innovative, efficient processes to improve overall end‑to‑end cycle times or improve quality.
Communicate monthly results to Management on departmental performance objectives.
Monitor performance of staff according to established standards.
Perform other related duties as required and assigned.
Demonstrate behaviors which are aligned with the organization’s desired culture and values.
What You’ll Bring
Bachelor’s degree or equivalent work experience.
7+ years of mortgage experience work experience.
Supervisory experience required.
Strong analytical skill set.
Advanced knowledge of Microsoft Office (Excel, Access, Word and PowerPoint).
Benefits Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe‑style dining (select locations)
Retirement benefits, life insurance, 401(k) match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation $68,000 - $115,000
Work Model OFFICE
#J-18808-Ljbffr