Premium Partners Solutions Consultant
Google, Cambridge, MA, United States
Minimum Qualifications
Bachelor’s degree or equivalent practical experience.
10 years of experience in a project management or a customer-facing role.
Preferred Qualifications
Experience in XML, HTML, or UNIX/Linux.
Experience with technical support and troubleshooting.
Proven record of providing high touch support to enterprise customers or partners.
Ability to manage multiple assignments simultaneously, work independently and drive projects to completion with guidance and attention to detail.
Excellent organizational, project management, and written and verbal communication skills.
About the Job Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
The US base salary range for this full-time position is $174,000-$252,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
Work with customer project managers and Google Technical Services (Travel Services) Flight Solutions Engineers to define project deliverables and develop detailed project plans. Track progress against the project plan, identify dependencies and potential roadblocks and mitigate risk to ensure deliveries.
Analyze customer requirements and objectives. Responsible for gathering and documenting requirements, and participate in the authoring of these documents.
Manage troubleshooting and resolution of integration‑related issues, work closely with technical teams to resolve issues, and provide support for strategic partners of Google.
Participate in our 24‑7 on‑call rotation.
Coordinate with internal teams to define and manage responsibilities for the overall partner base. Provide feedback to Product, Sales, and related teams on opportunities to improve product design. Escalate trends and file bugs and feature requests.
Google is proud to be an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
#J-18808-Ljbffr
Bachelor’s degree or equivalent practical experience.
10 years of experience in a project management or a customer-facing role.
Preferred Qualifications
Experience in XML, HTML, or UNIX/Linux.
Experience with technical support and troubleshooting.
Proven record of providing high touch support to enterprise customers or partners.
Ability to manage multiple assignments simultaneously, work independently and drive projects to completion with guidance and attention to detail.
Excellent organizational, project management, and written and verbal communication skills.
About the Job Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
The US base salary range for this full-time position is $174,000-$252,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
Work with customer project managers and Google Technical Services (Travel Services) Flight Solutions Engineers to define project deliverables and develop detailed project plans. Track progress against the project plan, identify dependencies and potential roadblocks and mitigate risk to ensure deliveries.
Analyze customer requirements and objectives. Responsible for gathering and documenting requirements, and participate in the authoring of these documents.
Manage troubleshooting and resolution of integration‑related issues, work closely with technical teams to resolve issues, and provide support for strategic partners of Google.
Participate in our 24‑7 on‑call rotation.
Coordinate with internal teams to define and manage responsibilities for the overall partner base. Provide feedback to Product, Sales, and related teams on opportunities to improve product design. Escalate trends and file bugs and feature requests.
Google is proud to be an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
#J-18808-Ljbffr