Relationship Management Manager
Yamaha Motor Corporation, USA, Marietta, GA, United States
Yamaha Motor Finance
- US has an opening for a
Relationship Management Manager.
The position will lead a team of Wholesale Relationship Managers and have responsibility for assigned portfolio performance and YMFUS service levels. All efforts will be led by the Dealer Profit Maximization (DPM) principle and will include: maximizing order flow, response to escalated service requests, ensure dealers have adequate credit lines, oversee collection of amounts due, monitor collateral exceptions, proactively identify risk and collaborate with YMFUS leadership on growth and service opportunities.
What You'll Be Doing
Lead a team of Wholesale Relationship Managers - Hire, manage, motivate, evaluate and develop staff on portfolio control and risk management operations of the wholesale finance portfolio.
Responsible for oversight of individually assigned portfolio as well as assigned portfolios of direct reports. Oversight includes all customer service and collection activity.
Responsible for oversight of daily AR adjustments, recoding of status items, overlines, unit transfers and other transactions within team and individually assigned portfolios, ensuring that submissions are JSOX compliant.
Responsible for bringing troubled accounts to resolution through either liquidation, rehabilitation or charge-off within assigned portfolios.
Partner with the Legal Department and Risk Group to assign accounts out for repossession and/or debt recovery.
Assist in the development of departmental procedures and recommend changes or improvements to drive business results.
Develop and implement key account strategy with goal of growing business across the YMUS and YMFUS organizations.
Assist with the development and on-going training of Wholesale Finance team members.
Represent the YMFUS wholesale group at dealer events and sales meetings exemplifying the YMFUS values at all times.
Perform other duties as assigned.
Requirements
Bachelor's Degree in business, finance or accounting preferred.
Minimum 2 years' experience in commercial finance, preferably within the wholesale finance industry.
Proficiency in Microsoft Office Suite.
SAP experience a plus.
Prior experience managing troubled and/or problem accounts a plus.
Ability to understand and interpret financial statements a plus.
Strong problem‑solving skills and the ability to manage multiple tasks simultaneously.
Proven track record of providing excellent customer service.
Exceptional interpersonal and communication skills, both oral & written.
What's In It For You
401(k) and Profit Sharing
Fertility Benefits
37.5-hour workweek
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short‑Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product
Reports to: Department Manager
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
- US has an opening for a
Relationship Management Manager.
The position will lead a team of Wholesale Relationship Managers and have responsibility for assigned portfolio performance and YMFUS service levels. All efforts will be led by the Dealer Profit Maximization (DPM) principle and will include: maximizing order flow, response to escalated service requests, ensure dealers have adequate credit lines, oversee collection of amounts due, monitor collateral exceptions, proactively identify risk and collaborate with YMFUS leadership on growth and service opportunities.
What You'll Be Doing
Lead a team of Wholesale Relationship Managers - Hire, manage, motivate, evaluate and develop staff on portfolio control and risk management operations of the wholesale finance portfolio.
Responsible for oversight of individually assigned portfolio as well as assigned portfolios of direct reports. Oversight includes all customer service and collection activity.
Responsible for oversight of daily AR adjustments, recoding of status items, overlines, unit transfers and other transactions within team and individually assigned portfolios, ensuring that submissions are JSOX compliant.
Responsible for bringing troubled accounts to resolution through either liquidation, rehabilitation or charge-off within assigned portfolios.
Partner with the Legal Department and Risk Group to assign accounts out for repossession and/or debt recovery.
Assist in the development of departmental procedures and recommend changes or improvements to drive business results.
Develop and implement key account strategy with goal of growing business across the YMUS and YMFUS organizations.
Assist with the development and on-going training of Wholesale Finance team members.
Represent the YMFUS wholesale group at dealer events and sales meetings exemplifying the YMFUS values at all times.
Perform other duties as assigned.
Requirements
Bachelor's Degree in business, finance or accounting preferred.
Minimum 2 years' experience in commercial finance, preferably within the wholesale finance industry.
Proficiency in Microsoft Office Suite.
SAP experience a plus.
Prior experience managing troubled and/or problem accounts a plus.
Ability to understand and interpret financial statements a plus.
Strong problem‑solving skills and the ability to manage multiple tasks simultaneously.
Proven track record of providing excellent customer service.
Exceptional interpersonal and communication skills, both oral & written.
What's In It For You
401(k) and Profit Sharing
Fertility Benefits
37.5-hour workweek
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short‑Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product
Reports to: Department Manager
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr