Customer Experience Representative
National Car Rental, Daytona Beach, FL, United States
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Daytona Beach Airport.
Location & Pay This position is located at the Daytona Beach Airport, 700 Terminal Dr, Daytona Beach, FL 32114. Pay for this position starts at $17.31 / hr ($17.81 / hour after 4pm) PLUS monthly customer service bonus incentives. This is an anticipated yearly target of $36,000 / year - $45,600 / year.
We Offer
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule
Shift #1: Thursday - Monday 8am-4pm, Tue/Wed OFF
Shift #2: Tuesday - Saturday 11am-7pm, Sun/Mon OFF
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions on driving record in the past 5 years
Must be able to understand, read, write and speak English
Must be willing to work at the Daytona Beach Airport
Must be willing to accept pay of $17.31 / hour ($17.81 / hour after 4pm) plus monthly customer service bonus incentives
Apart from religious observation, must be able to work at least one of the following full-time (40 hour/week) shift schedules, including holidays:
Shift #1: Thursday - Monday 8am-4pm, Tue/Wed OFF
Shift #2: Tuesday - Saturday 11am-7pm, Sun/Mon OFF
Equal Opportunity Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Daytona Beach Airport.
Location & Pay This position is located at the Daytona Beach Airport, 700 Terminal Dr, Daytona Beach, FL 32114. Pay for this position starts at $17.31 / hr ($17.81 / hour after 4pm) PLUS monthly customer service bonus incentives. This is an anticipated yearly target of $36,000 / year - $45,600 / year.
We Offer
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule
Shift #1: Thursday - Monday 8am-4pm, Tue/Wed OFF
Shift #2: Tuesday - Saturday 11am-7pm, Sun/Mon OFF
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions on driving record in the past 5 years
Must be able to understand, read, write and speak English
Must be willing to work at the Daytona Beach Airport
Must be willing to accept pay of $17.31 / hour ($17.81 / hour after 4pm) plus monthly customer service bonus incentives
Apart from religious observation, must be able to work at least one of the following full-time (40 hour/week) shift schedules, including holidays:
Shift #1: Thursday - Monday 8am-4pm, Tue/Wed OFF
Shift #2: Tuesday - Saturday 11am-7pm, Sun/Mon OFF
Equal Opportunity Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr