Senior Success Guide - Marketing Cloud
Salesforce, Inc.., Indianapolis, IN, United States
The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.
The ideal Success Guide is organized, agile, and passionate about Cloud Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.
Responsibilities
Provide prescriptive recommendations, best practices, and technical advice for improving adoption
Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
Become an expert in Marketing Cloud and related products
Help customers consistently achieve their business outcomes
Generate positive feedback from customers, internal teams and leadership
Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback
Required Qualifications & Skills
4+ yrs relevant experience
Trailhead Ranger
Agentblazer Innovator Status
Certifications:
Salesforce Administrator and
Marketing Cloud Email Specialist or Marketing Cloud Administrator OR
Salesforce Certified Marketing Cloud Account Engagement Specialist
Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
Consultative and customer-focused approach and engagement style
Ability to navigate, escape, and lead efforts on complex customer requests
Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
Degree or equivalent relevant experience required
Preferred Qualifications & Skills
Validated expertise through official Salesforce certifications
Understanding of database concepts and SQL
Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript and AMP Script
Previous experience with Salesforce/Marketing Cloud and its technologies
Nice to Have
Experience in Marketing on Core, Personalization or Intelligence
Data Cloud certification
Marketing Cloud Developer Certification
#J-18808-Ljbffr
The ideal Success Guide is organized, agile, and passionate about Cloud Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.
Responsibilities
Provide prescriptive recommendations, best practices, and technical advice for improving adoption
Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
Become an expert in Marketing Cloud and related products
Help customers consistently achieve their business outcomes
Generate positive feedback from customers, internal teams and leadership
Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback
Required Qualifications & Skills
4+ yrs relevant experience
Trailhead Ranger
Agentblazer Innovator Status
Certifications:
Salesforce Administrator and
Marketing Cloud Email Specialist or Marketing Cloud Administrator OR
Salesforce Certified Marketing Cloud Account Engagement Specialist
Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
Consultative and customer-focused approach and engagement style
Ability to navigate, escape, and lead efforts on complex customer requests
Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
Degree or equivalent relevant experience required
Preferred Qualifications & Skills
Validated expertise through official Salesforce certifications
Understanding of database concepts and SQL
Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript and AMP Script
Previous experience with Salesforce/Marketing Cloud and its technologies
Nice to Have
Experience in Marketing on Core, Personalization or Intelligence
Data Cloud certification
Marketing Cloud Developer Certification
#J-18808-Ljbffr