Mobility Specialist
Metropolis Technologies, Nashville, TN, United States
Overview
SP+ is an artificial intelligence company that uses computer vision to enable checkout‑free parking experiences. Parking is no longer a hassle: customers simply drive in and drive out. With over 23,000 employees, we power mobility at more than 4,000 locations across North America and Europe. Our mission is to reinvent parking by delivering effortless, technology‑driven experiences that free time and make everyday life remarkable.
Responsibilities As a Mobility Specialist, you are the front‑line representative for Metropolis Parking, serving as the face of our technology‑driven parking experience. You assist customers in navigating and enrolling in our parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a customer‑first mindset in a fast‑paced environment.
Mobility Specialists also maintain compliance with parking policies, keep lot conditions clean, and support operations of Metropolis facilities. The position offers growth potential in our expanding technology platform.
Greet and assist guests in parking lots and garages, providing professional and friendly service
Educate customers on Metropolis parking technology and assist with enrollment as needed
Promote positive customer relationships by consistently delivering excellent service
Respond to customer questions and concerns confidently and courteously
Patrol assigned lots to identify vehicles without proper payment or authorization
Issue parking violations in accordance with company policies
Document violations using company‑provided mobile devices, including photo documentation
Maintain cleanliness of parking lots, garages, and common areas
Identify and report debris, spills, hazards, or maintenance issues promptly
Sweep floors, collect trash, and empty receptacles as needed
Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
Work independently and collaboratively as part of a team
Observe all safety protocols at all times
Perform additional duties as assigned
Qualifications
High school diploma or GED preferred, but not required
Prior parking industry experience preferred, but not required
Strong customer service orientation with a willingness to go above and beyond
Comfortable using mobile devices and technology (iPad, iPhone, Android)
Excellent verbal communication skills in English
Strong interpersonal and communication skills
Reliable, adaptable, and able to thrive in a fast‑paced environment
Physical & Work Environment Requirements
Stand and walk for extended periods (up to six consecutive hours)
Visually inspect vehicles and access all areas of garages and lots
Comfort working outdoors in all weather conditions
Flexibility to work various shifts, including weekends and evenings
Physical Demands The physical demands described below are representative of those required to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities. Duties include standing, walking, handling cash and equipment, occasional sitting, climbing, balancing, and lifting or moving up to 25 pounds.
Equal Employment Opportunity Statement SP+ is an equal‑opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or any other class protected by federal or state law. Harassment or retaliation on the basis of any of these characteristics is not tolerated.
Location US‑TN‑NASHVILLE
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Responsibilities As a Mobility Specialist, you are the front‑line representative for Metropolis Parking, serving as the face of our technology‑driven parking experience. You assist customers in navigating and enrolling in our parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a customer‑first mindset in a fast‑paced environment.
Mobility Specialists also maintain compliance with parking policies, keep lot conditions clean, and support operations of Metropolis facilities. The position offers growth potential in our expanding technology platform.
Greet and assist guests in parking lots and garages, providing professional and friendly service
Educate customers on Metropolis parking technology and assist with enrollment as needed
Promote positive customer relationships by consistently delivering excellent service
Respond to customer questions and concerns confidently and courteously
Patrol assigned lots to identify vehicles without proper payment or authorization
Issue parking violations in accordance with company policies
Document violations using company‑provided mobile devices, including photo documentation
Maintain cleanliness of parking lots, garages, and common areas
Identify and report debris, spills, hazards, or maintenance issues promptly
Sweep floors, collect trash, and empty receptacles as needed
Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
Work independently and collaboratively as part of a team
Observe all safety protocols at all times
Perform additional duties as assigned
Qualifications
High school diploma or GED preferred, but not required
Prior parking industry experience preferred, but not required
Strong customer service orientation with a willingness to go above and beyond
Comfortable using mobile devices and technology (iPad, iPhone, Android)
Excellent verbal communication skills in English
Strong interpersonal and communication skills
Reliable, adaptable, and able to thrive in a fast‑paced environment
Physical & Work Environment Requirements
Stand and walk for extended periods (up to six consecutive hours)
Visually inspect vehicles and access all areas of garages and lots
Comfort working outdoors in all weather conditions
Flexibility to work various shifts, including weekends and evenings
Physical Demands The physical demands described below are representative of those required to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities. Duties include standing, walking, handling cash and equipment, occasional sitting, climbing, balancing, and lifting or moving up to 25 pounds.
Equal Employment Opportunity Statement SP+ is an equal‑opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or any other class protected by federal or state law. Harassment or retaliation on the basis of any of these characteristics is not tolerated.
Location US‑TN‑NASHVILLE
#J-18808-Ljbffr