Retail Loss Prevention Lead
DICK'S Sporting Goods, Daly City, CA, United States
Overview
The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead models customer engagement behaviors to detect and deter shoplifters and provide service to all customers. LP Lead also acts in compliance with the Company policy “Engaging Law Enforcement” when all attempts at service do not deter theft. The role involves monitoring store compliance with safety, operational controls and Merchandise Expose Standards (MES) execution. The LP Lead may assist in external/internal investigations and promote store awareness on addressing theft and operational controls.
Internal and External Theft Deterrence and Awareness
Monitors customer and teammate traffic for potential theft activity while following company standards of dress code and addressing concerning behaviors typically attributed to shoplifting or internal theft.
Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Follows up with local authorities for post‑incident external case resolution and prosecution.
Create an inclusive in‑store environment where everyone feels welcome, safe, and treated with respect.
Requires 100% ability to walk sales floor, stockrooms, and office areas during the shift.
De‑escalates incidents involving confrontation by athletes exhibiting concerning behavior.
Management of Loss Prevention Programs
Support, promote and actively demonstrate company values related to customer engagement.
Provide ad‑hoc support for the general needs of the business as necessary.
Participate in Shrink Coach meetings, new‑hire orientation, and conduct frequent training sessions with store teammates.
Assist the store Shrink Coach with execution of the Shrink Business Plan on a limited basis.
Conduct MES sweeps, fitting‑room checks, and safety standards checks when athlete traffic is low.
Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures, maintaining confidentiality of all company information.
Teammate Traits
Ensures Accountability
Customer‑Focus
Collaborative
Instills Trust
Decision‑Quality/Decision‑Making Abilities
Action‑Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
Qualifications
1‑3 years of prior LP or educational experience in Loss Prevention preferred.
Targeted Pay Range $20.00 – $28.00 per hour. Starting rate may vary based on location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
DICK'S Sporting Goods complies with all state paid leave requirements. Benefits are available—visit our benefits resources page for more details.
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Internal and External Theft Deterrence and Awareness
Monitors customer and teammate traffic for potential theft activity while following company standards of dress code and addressing concerning behaviors typically attributed to shoplifting or internal theft.
Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Follows up with local authorities for post‑incident external case resolution and prosecution.
Create an inclusive in‑store environment where everyone feels welcome, safe, and treated with respect.
Requires 100% ability to walk sales floor, stockrooms, and office areas during the shift.
De‑escalates incidents involving confrontation by athletes exhibiting concerning behavior.
Management of Loss Prevention Programs
Support, promote and actively demonstrate company values related to customer engagement.
Provide ad‑hoc support for the general needs of the business as necessary.
Participate in Shrink Coach meetings, new‑hire orientation, and conduct frequent training sessions with store teammates.
Assist the store Shrink Coach with execution of the Shrink Business Plan on a limited basis.
Conduct MES sweeps, fitting‑room checks, and safety standards checks when athlete traffic is low.
Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures, maintaining confidentiality of all company information.
Teammate Traits
Ensures Accountability
Customer‑Focus
Collaborative
Instills Trust
Decision‑Quality/Decision‑Making Abilities
Action‑Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
Qualifications
1‑3 years of prior LP or educational experience in Loss Prevention preferred.
Targeted Pay Range $20.00 – $28.00 per hour. Starting rate may vary based on location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
DICK'S Sporting Goods complies with all state paid leave requirements. Benefits are available—visit our benefits resources page for more details.
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