Personal Banker I - Fort-14th
Fifth Third Bank, Detroit, MI, United States
Personal Banker I – Fort‑14th
Make banking a Fifth Third better. We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.
General Function The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer’s lifecycle by utilizing our consultative sales and service process. The banker is responsible for risk management and follows policies and procedures to ensure a positive customer experience and risk compliance.
Essential Duties & Responsibilities
Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
Maintain working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure the customer’s needs are met and all problems are resolved
Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
Provide customer support to reinforce the value of current and new technology
Process teller transactions and adhere to balancing guidelines
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling ethical behavior expected from every employee within the Bancorp
Other duties as assigned
Minimum Knowledge, Skills & Abilities Required
High School Diploma/GED and 6 months customer service experience, or college degree, or equivalent military experience.
Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Exhibits business acumen.
Demonstrated ability in making sound decisions.
This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Working Conditions
Normal office environment.
Long viewing of computer screens.
Location Detroit, Michigan 48216
Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
EEO Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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General Function The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer’s lifecycle by utilizing our consultative sales and service process. The banker is responsible for risk management and follows policies and procedures to ensure a positive customer experience and risk compliance.
Essential Duties & Responsibilities
Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
Maintain working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure the customer’s needs are met and all problems are resolved
Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
Provide customer support to reinforce the value of current and new technology
Process teller transactions and adhere to balancing guidelines
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling ethical behavior expected from every employee within the Bancorp
Other duties as assigned
Minimum Knowledge, Skills & Abilities Required
High School Diploma/GED and 6 months customer service experience, or college degree, or equivalent military experience.
Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Exhibits business acumen.
Demonstrated ability in making sound decisions.
This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Working Conditions
Normal office environment.
Long viewing of computer screens.
Location Detroit, Michigan 48216
Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
EEO Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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