Service Advisor at Concord Mazda
Del Grande Dealer Group, Concord, CA, United States
Concord Mazda, a proud member of the DGDG family, is looking for talented sales professionals to join their team. We provide top‑notch training to ensure your success.
What You’ll Be Working On
Greet guests, determine their needs, and coordinate vehicle repairs using X‑Time and CDK
Meet guests’ needs throughout the entire service process
Write Repair Orders, coordinate check‑in and delivery processes, build and communicate repair estimates, follow up on the progress of repairs, and update guests regarding their service repairs
Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
What You Need To Bring To The Table
Commitment to excellent guest experience - on the phone/email, in the store, and after purchase
1 year of previous Service Advisor experience
Valid state driver’s license and good driving record (no major violations)
X‑Time and CDK experience is a plus
Availability to work evenings and weekends
Salary $36,000–$150,000 annually. Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.
Industry Leading Benefits
Values‑driven culture and team built on integrity, caring, performance and efficiency
Continuous career development and advancement opportunities
Comprehensive benefits package (Medical, Dental, Vision)
401(k) with company match
Employee Assistance Program with free telemedicine and mental health resources
Exclusive Employee Vehicle Purchase Program with a 3‑Year Service Maintenance Package
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Learn more in our privacy policy: https://www.dgdg.com/privacy-policy/
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What You’ll Be Working On
Greet guests, determine their needs, and coordinate vehicle repairs using X‑Time and CDK
Meet guests’ needs throughout the entire service process
Write Repair Orders, coordinate check‑in and delivery processes, build and communicate repair estimates, follow up on the progress of repairs, and update guests regarding their service repairs
Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
What You Need To Bring To The Table
Commitment to excellent guest experience - on the phone/email, in the store, and after purchase
1 year of previous Service Advisor experience
Valid state driver’s license and good driving record (no major violations)
X‑Time and CDK experience is a plus
Availability to work evenings and weekends
Salary $36,000–$150,000 annually. Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.
Industry Leading Benefits
Values‑driven culture and team built on integrity, caring, performance and efficiency
Continuous career development and advancement opportunities
Comprehensive benefits package (Medical, Dental, Vision)
401(k) with company match
Employee Assistance Program with free telemedicine and mental health resources
Exclusive Employee Vehicle Purchase Program with a 3‑Year Service Maintenance Package
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Learn more in our privacy policy: https://www.dgdg.com/privacy-policy/
#J-18808-Ljbffr