TECH DIRECTOR (campus dining) - University of Utah- SALT LAKE CITY, UT
Chartwells Higher Education Dining Services, Salt Lake City, UT, United States
Location:
University of Utah - Salt Lake City, UT
Salary:
$70,000-80,000
Chartwells Higher Education, with a presence at over 300 colleges and universities, is reinvigorating the on-campus dining experience by investing in high-tech, food-infused social spaces that foster meaningful relationships and student success. We are seeking hungry, humble and smart associates who want to grow with a diverse organization.
Job Summary
Chartwells Higher Education is seeking a
Director of Technology
on the campus of the University of Utah. In this key leadership role, you will oversee the strategic direction, implementation, integration, and day-to-day support of all technology systems supporting campus dining operations. You will ensure seamless functionality across point-of-sale (POS) platforms, mobile ordering systems, network connectivity, system integrations, and dining-specific hardware, while aligning Chartwells’ technology ecosystem with University systems and standards. This position serves as the primary technology liaison between Chartwells, the University, and third-party vendors, ensuring reliable operations, data integrity, cybersecurity compliance, and an exceptional student and guest experience.
Responsibilities
Protecting revenue and service continuity
Enhancing student satisfaction and digital engagement
Reducing operational friction for frontline teams
Ensuring seamless integration between Chartwells and University systems
Key Competencies
Operational mindset with strong technical depth
Calm, decisive leadership during system outages
Strong communication across technical and non-technical teams
Vendor and contract management expertise
Data-driven problem solving
Ability to balance innovation with operational reliability
Required Qualifications
Bachelor’s degree in Information Technology, Systems Engineering, Hospitality Management, or related field (or equivalent experience).
5–8+ years of experience managing technology in food service, hospitality, retail, or higher education environments.
Hands-on experience with:
POS systems and mobile ordering platforms
Dining or retail hardware ecosystems
Network and connectivity troubleshooting
Strong understanding of API integrations, data flows, and system interoperability.
Proven ability to translate technical concepts into operational solutions.
Preferred Qualifications
Experience supporting higher education dining or auxiliary services environments.
Familiarity with Chartwells or Compass Group technology platforms.
Working knowledge of:
Student card systems and meal plans
Financial reconciliation and settlement processes
Cloud-based SaaS platforms
Demonstrated success managing cross-functional stakeholders in matrixed organizations.
Technology Leadership & Operations
Own and execute the dining technology roadmap in alignment with Chartwells standards and University IT governance.
Evaluate emerging technologies (mobile ordering, kiosks, AI-driven forecasting, robotics, loyalty platforms) for operational and student experience enhancements.
Serve as the senior technology advisor for dining leadership, providing risk assessments, ROI analysis, and implementation recommendations.
POS, Mobile Ordering & Digital Platforms
Oversee all POS systems, including configuration, updates, security, and troubleshooting across all dining locations.
Manage mobile ordering platforms, ensuring:
Hardware reliability (tablets, kiosks, printers, bump bars)
Software uptime and performance
Accurate menu, pricing, tax, and tender configurations
Lead deployment, testing, and optimization of new technology rollouts.
Serve as escalation point for critical system outages impacting service or revenue.
Hardware, Network & Connectivity
Ensure reliable Wi-Fi and network connectivity across all dining facilities in coordination with University IT.
Support troubleshooting of:
Network latency or outages impacting POS/mobile ordering
Peripheral devices (card readers, printers, scanners, kitchen display systems)
Maintain asset inventory, lifecycle management, and replacement planning for dining technology hardware.
Systems Integration & Data Management
Lead and maintain system integrations between Chartwells and University platforms, including:
Student ID / card systems
Meal plan and flex dollar platforms
Financial, accounting, and reporting systems
Support and oversee API integrations, data feeds, and middleware solutions.
Ensure data accuracy, reconciliation, and compliance with University and Chartwells standards.
Partner with Finance to resolve transaction discrepancies, reporting variances, and settlement issues.
Vendor, Stakeholder Management, Security & Compliance
Act as primary point of contact for dining technology vendors (POS providers, mobile ordering platforms, hardware suppliers).
Manage vendor performance, SLAs, and escalation paths.
Coordinate with University IT, Card Services, Housing & Auxiliary Services, and Chartwells Technology, Innovation, and Finance teams.
Ensure compliance with PCI standards, University cybersecurity requirements, and Chartwells IT policies.
Support audits, system access controls, and incident response procedures; identify and mitigate operational and financial risk related to technology failures.
Operational Support & Training
Develop and maintain SOPs for technology use, troubleshooting, and escalation.
Train managers and frontline teams on technology systems and best practices.
Ensure technology solutions support high-volume, peak-period operations without disruption.
Provide on-site and remote support during critical service periods as needed.
Apply to Chartwells Higher Education today!
Chartwells Higher Education is a member of Compass Group USA. Compass Group is an equal opportunity employer. Applications are accepted on an ongoing basis. Chartwells maintains a drug-free workplace. Some positions may require background screening per state requirements. This job posting is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements, and the Company reserves the right to modify them as needed.
Req ID:
1512901
#J-18808-Ljbffr
University of Utah - Salt Lake City, UT
Salary:
$70,000-80,000
Chartwells Higher Education, with a presence at over 300 colleges and universities, is reinvigorating the on-campus dining experience by investing in high-tech, food-infused social spaces that foster meaningful relationships and student success. We are seeking hungry, humble and smart associates who want to grow with a diverse organization.
Job Summary
Chartwells Higher Education is seeking a
Director of Technology
on the campus of the University of Utah. In this key leadership role, you will oversee the strategic direction, implementation, integration, and day-to-day support of all technology systems supporting campus dining operations. You will ensure seamless functionality across point-of-sale (POS) platforms, mobile ordering systems, network connectivity, system integrations, and dining-specific hardware, while aligning Chartwells’ technology ecosystem with University systems and standards. This position serves as the primary technology liaison between Chartwells, the University, and third-party vendors, ensuring reliable operations, data integrity, cybersecurity compliance, and an exceptional student and guest experience.
Responsibilities
Protecting revenue and service continuity
Enhancing student satisfaction and digital engagement
Reducing operational friction for frontline teams
Ensuring seamless integration between Chartwells and University systems
Key Competencies
Operational mindset with strong technical depth
Calm, decisive leadership during system outages
Strong communication across technical and non-technical teams
Vendor and contract management expertise
Data-driven problem solving
Ability to balance innovation with operational reliability
Required Qualifications
Bachelor’s degree in Information Technology, Systems Engineering, Hospitality Management, or related field (or equivalent experience).
5–8+ years of experience managing technology in food service, hospitality, retail, or higher education environments.
Hands-on experience with:
POS systems and mobile ordering platforms
Dining or retail hardware ecosystems
Network and connectivity troubleshooting
Strong understanding of API integrations, data flows, and system interoperability.
Proven ability to translate technical concepts into operational solutions.
Preferred Qualifications
Experience supporting higher education dining or auxiliary services environments.
Familiarity with Chartwells or Compass Group technology platforms.
Working knowledge of:
Student card systems and meal plans
Financial reconciliation and settlement processes
Cloud-based SaaS platforms
Demonstrated success managing cross-functional stakeholders in matrixed organizations.
Technology Leadership & Operations
Own and execute the dining technology roadmap in alignment with Chartwells standards and University IT governance.
Evaluate emerging technologies (mobile ordering, kiosks, AI-driven forecasting, robotics, loyalty platforms) for operational and student experience enhancements.
Serve as the senior technology advisor for dining leadership, providing risk assessments, ROI analysis, and implementation recommendations.
POS, Mobile Ordering & Digital Platforms
Oversee all POS systems, including configuration, updates, security, and troubleshooting across all dining locations.
Manage mobile ordering platforms, ensuring:
Hardware reliability (tablets, kiosks, printers, bump bars)
Software uptime and performance
Accurate menu, pricing, tax, and tender configurations
Lead deployment, testing, and optimization of new technology rollouts.
Serve as escalation point for critical system outages impacting service or revenue.
Hardware, Network & Connectivity
Ensure reliable Wi-Fi and network connectivity across all dining facilities in coordination with University IT.
Support troubleshooting of:
Network latency or outages impacting POS/mobile ordering
Peripheral devices (card readers, printers, scanners, kitchen display systems)
Maintain asset inventory, lifecycle management, and replacement planning for dining technology hardware.
Systems Integration & Data Management
Lead and maintain system integrations between Chartwells and University platforms, including:
Student ID / card systems
Meal plan and flex dollar platforms
Financial, accounting, and reporting systems
Support and oversee API integrations, data feeds, and middleware solutions.
Ensure data accuracy, reconciliation, and compliance with University and Chartwells standards.
Partner with Finance to resolve transaction discrepancies, reporting variances, and settlement issues.
Vendor, Stakeholder Management, Security & Compliance
Act as primary point of contact for dining technology vendors (POS providers, mobile ordering platforms, hardware suppliers).
Manage vendor performance, SLAs, and escalation paths.
Coordinate with University IT, Card Services, Housing & Auxiliary Services, and Chartwells Technology, Innovation, and Finance teams.
Ensure compliance with PCI standards, University cybersecurity requirements, and Chartwells IT policies.
Support audits, system access controls, and incident response procedures; identify and mitigate operational and financial risk related to technology failures.
Operational Support & Training
Develop and maintain SOPs for technology use, troubleshooting, and escalation.
Train managers and frontline teams on technology systems and best practices.
Ensure technology solutions support high-volume, peak-period operations without disruption.
Provide on-site and remote support during critical service periods as needed.
Apply to Chartwells Higher Education today!
Chartwells Higher Education is a member of Compass Group USA. Compass Group is an equal opportunity employer. Applications are accepted on an ongoing basis. Chartwells maintains a drug-free workplace. Some positions may require background screening per state requirements. This job posting is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements, and the Company reserves the right to modify them as needed.
Req ID:
1512901
#J-18808-Ljbffr