Collision Estimator
Gerber Collision & Glass, El Paso, TX, United States
Job Description
At the Boyd Group, our teams work to provide an elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services.
The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
Ensure compliance with insurance client requirements, processes, and metrics
Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand all required insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions, and workshops recommended by Store Manager
Maintain the store’s KPIs by maximizing role performance
Uphold the company’s Core Values: Honesty, Integrity & Respect
Education and Experience
Knowledge of repairs and OEM guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic computer skills
Compliance: DRP minimum 1-year experience
Willingness to complete I-CAR training
Valid driver’s license
Required Skills and Abilities
Awareness of where to look for answers
Basic computer skills
Compliance: DRP minimum 1-year experience
Willingness to complete I-CAR training
Valid driver’s license
Benefits
Annual paid time off (PTO) plans
Two weeks of paid parental leave for full‑time employees working at least 30 hours per week
Six paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer‑paid short‑term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non‑prescription safety glasses annually
Annual voluntary uniform stipend
Voluntary daily pay option available
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Learn more about our company at gerbercareers.com.
Compensation Estimated annual salary: $54,337.50 – $77,625.00. Commissions are calculated based on location, revenue metrics, sales, and individual performance, subject to plan terms. In the event total compensation is less than minimum wage, paid hours will include a guarantee of the applicable local or state minimum wage, whichever is greater.
Supplemental pay: this position may also be eligible for bonus opportunities tied to individual or business initiatives.
The Boyd Group welcomes unique talents from all backgrounds and characteristics. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply.
All hiring decisions are made by real people who review each application individually. No artificial intelligence or automated tools are used to screen, assess, or select applicants.
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The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
Ensure compliance with insurance client requirements, processes, and metrics
Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand all required insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions, and workshops recommended by Store Manager
Maintain the store’s KPIs by maximizing role performance
Uphold the company’s Core Values: Honesty, Integrity & Respect
Education and Experience
Knowledge of repairs and OEM guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic computer skills
Compliance: DRP minimum 1-year experience
Willingness to complete I-CAR training
Valid driver’s license
Required Skills and Abilities
Awareness of where to look for answers
Basic computer skills
Compliance: DRP minimum 1-year experience
Willingness to complete I-CAR training
Valid driver’s license
Benefits
Annual paid time off (PTO) plans
Two weeks of paid parental leave for full‑time employees working at least 30 hours per week
Six paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer‑paid short‑term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non‑prescription safety glasses annually
Annual voluntary uniform stipend
Voluntary daily pay option available
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Learn more about our company at gerbercareers.com.
Compensation Estimated annual salary: $54,337.50 – $77,625.00. Commissions are calculated based on location, revenue metrics, sales, and individual performance, subject to plan terms. In the event total compensation is less than minimum wage, paid hours will include a guarantee of the applicable local or state minimum wage, whichever is greater.
Supplemental pay: this position may also be eligible for bonus opportunities tied to individual or business initiatives.
The Boyd Group welcomes unique talents from all backgrounds and characteristics. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply.
All hiring decisions are made by real people who review each application individually. No artificial intelligence or automated tools are used to screen, assess, or select applicants.
#J-18808-Ljbffr