In Room Dining Manager
AccorHotel, San Francisco, CA, United States
Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
Lead and manage the In Room Dining & Minibar team ensuring service standards are followed
Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures
Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the Food & Beverage and other departments
Develop and administer the departmental Employee Engagement Survey Action Plan
Ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary
Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
Address guest concerns and react quickly and professionally
Balance operational, administrative and Colleague needs
Conduct daily pre-shift briefings communicating service expectations and priorities.
Conduct regularly scheduled departmental meetings and one on one’s with department colleagues to maintain Employee engagement
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
Departmental payroll administration
Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards are met
Other duties as assigned
Qualifications
Previous F&B department head level experience required
Must have strong, proven leadership qualities and management skills
Working knowledge of Silverware POS, Microsoft applications and Scheduling standards an asset
Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
A demonstrated ability to delegate tasks to team members and follow up on same – ensuring results
Participation in Fairmont Brand Promise, Train the Trainer, and Interaction Management an asset
Self‑motivated, with the ability to make effective decisions
Demonstrates initiative, and the ability to multitask and work with minimal supervision
Ability to maintain high service levels under pressure
Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
Physical Aspects of Position
Seated computer work, including constant keyboarding and mousing
Occasional lifting up to 25lbs
Additional Information Salary Range: $92,000.00 to $120,000.00 USD Gross annually
Visa Requirements:
Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
#J-18808-Ljbffr
Lead and manage the In Room Dining & Minibar team ensuring service standards are followed
Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures
Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the Food & Beverage and other departments
Develop and administer the departmental Employee Engagement Survey Action Plan
Ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary
Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
Address guest concerns and react quickly and professionally
Balance operational, administrative and Colleague needs
Conduct daily pre-shift briefings communicating service expectations and priorities.
Conduct regularly scheduled departmental meetings and one on one’s with department colleagues to maintain Employee engagement
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
Departmental payroll administration
Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards are met
Other duties as assigned
Qualifications
Previous F&B department head level experience required
Must have strong, proven leadership qualities and management skills
Working knowledge of Silverware POS, Microsoft applications and Scheduling standards an asset
Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
A demonstrated ability to delegate tasks to team members and follow up on same – ensuring results
Participation in Fairmont Brand Promise, Train the Trainer, and Interaction Management an asset
Self‑motivated, with the ability to make effective decisions
Demonstrates initiative, and the ability to multitask and work with minimal supervision
Ability to maintain high service levels under pressure
Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
Physical Aspects of Position
Seated computer work, including constant keyboarding and mousing
Occasional lifting up to 25lbs
Additional Information Salary Range: $92,000.00 to $120,000.00 USD Gross annually
Visa Requirements:
Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
#J-18808-Ljbffr