Business Performance Analyst
Atlanta Airlines Terminal Company, LLC (AATC), Atlanta, GA, United States
Position Summary
Analyzes the performance of critical business functions, defines the scope and impact of business performance measurement processes, and plans and implements an enterprise-wide data management plan. Activities include implementation of policies, procedures, communication, and execution of business performance management processes. The Business Performance Analyst is expected to understand business processes and requirements for each functional area within the organization. Other responsibilities include extracting data from corporate systems, manipulating and validating data, conducting root‑cause analysis, and identifying opportunities for improving business performance. The successful candidate should be comfortable writing queries, developing analytical visualizations, and integrating data with automated platforms.
Job Information
Job Title: Business Performance Analyst
Pay Grade: 6
Salary: $60,588
Department: Enterprise Support
Reports to: Enterprise Support Manager
FLSA Status: Exempt
Responsibilities
Administers activities for collecting, analyzing, and reporting business performance across all departments
Extracts data from internal/external systems and develops performance reports
Monitors business performance and collaborates with various stakeholders to improve performance against business objectives
Participates in data management strategy meetings
Administers workforce training for data management objectives
Collaborates with all departments to analyze business performance and make recommendations in support of business performance objectives
Evaluates data management proposals to ensure risks are identified and mitigated prior to adopting new data management processes, procedures and/or techniques
Analyzes collected data through task analysis, business process, surveys, and workshops
Supports the Enterprise Support team during the development stage of process improvements
Prepares accurate and detailed requirement specification documents, user interface guides, and functional specification documents
Communicates effectively and efficiently with external clients and internal teams to deliver functional requirements as specified
Documents the acquired results of analysis and workflows, which includes obtaining sign‑off from the appropriate client and stakeholders
Manages any change requests related to activities required to meet agreed deliverable due dates
Understands system capabilities and creates specifications and documents necessary to prepare customer reports for business performance dashboards
Other responsibilities as assigned
Qualifications
Bachelor’s degree in Business Administration, Computer Science, Engineering or 3–5 years’ experience with technical/analytical related jobs in lieu of a college degree
Proficient in MS Office suite, including Excel, Word, PowerPoint, and Outlook
Advanced knowledge of analytical visualization software (e.g., Microsoft Power BI, Tableau, etc.)
Solid mathematical aptitude and effective project management skills
Must be able to pass requirements for approval for an ATL badge with customs seal, which includes a 10‑year background search by fingerprint analysis
Flexible with work hours and requirements outside of normal working hours/days to provide atypical on‑premises support during emergencies or critical events
Success Characteristics
Passion for customer service excellence through attentive listening, providing timely information and welcoming feedback and open discussions regarding performance
Team oriented with the ability to build consensus and effective relationships
Self‑starter, problem‑solver, and one that takes initiative
Ability to read, analyze, and interpret moderate to complex business processes
Able to interact positively and effectively with co‑workers, subordinates, and supervisors
Excellent interpersonal, organizational, written, verbal, and presentation skills to manage a variety of responsibilities accurately
Outstanding project management skills with an ability to prioritize workloads
Demonstrated maturity, credibility, and self‑confidence to function effectively in a demanding environment
Commitment to data‑driven decision making and the use of key performance indicators for tactical, operational, and strategic responsibilities
High level of integrity and dependability with a strong sense of urgency, accountability, and results‑orientation
This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package from the first day of hire.
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Job Information
Job Title: Business Performance Analyst
Pay Grade: 6
Salary: $60,588
Department: Enterprise Support
Reports to: Enterprise Support Manager
FLSA Status: Exempt
Responsibilities
Administers activities for collecting, analyzing, and reporting business performance across all departments
Extracts data from internal/external systems and develops performance reports
Monitors business performance and collaborates with various stakeholders to improve performance against business objectives
Participates in data management strategy meetings
Administers workforce training for data management objectives
Collaborates with all departments to analyze business performance and make recommendations in support of business performance objectives
Evaluates data management proposals to ensure risks are identified and mitigated prior to adopting new data management processes, procedures and/or techniques
Analyzes collected data through task analysis, business process, surveys, and workshops
Supports the Enterprise Support team during the development stage of process improvements
Prepares accurate and detailed requirement specification documents, user interface guides, and functional specification documents
Communicates effectively and efficiently with external clients and internal teams to deliver functional requirements as specified
Documents the acquired results of analysis and workflows, which includes obtaining sign‑off from the appropriate client and stakeholders
Manages any change requests related to activities required to meet agreed deliverable due dates
Understands system capabilities and creates specifications and documents necessary to prepare customer reports for business performance dashboards
Other responsibilities as assigned
Qualifications
Bachelor’s degree in Business Administration, Computer Science, Engineering or 3–5 years’ experience with technical/analytical related jobs in lieu of a college degree
Proficient in MS Office suite, including Excel, Word, PowerPoint, and Outlook
Advanced knowledge of analytical visualization software (e.g., Microsoft Power BI, Tableau, etc.)
Solid mathematical aptitude and effective project management skills
Must be able to pass requirements for approval for an ATL badge with customs seal, which includes a 10‑year background search by fingerprint analysis
Flexible with work hours and requirements outside of normal working hours/days to provide atypical on‑premises support during emergencies or critical events
Success Characteristics
Passion for customer service excellence through attentive listening, providing timely information and welcoming feedback and open discussions regarding performance
Team oriented with the ability to build consensus and effective relationships
Self‑starter, problem‑solver, and one that takes initiative
Ability to read, analyze, and interpret moderate to complex business processes
Able to interact positively and effectively with co‑workers, subordinates, and supervisors
Excellent interpersonal, organizational, written, verbal, and presentation skills to manage a variety of responsibilities accurately
Outstanding project management skills with an ability to prioritize workloads
Demonstrated maturity, credibility, and self‑confidence to function effectively in a demanding environment
Commitment to data‑driven decision making and the use of key performance indicators for tactical, operational, and strategic responsibilities
High level of integrity and dependability with a strong sense of urgency, accountability, and results‑orientation
This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package from the first day of hire.
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