Leasing Specialist - Holly Courts & Coleridge Park 100 Appleton Ave San Francisc
Avanath Capital Management, LLC, San Francisco, CA, United States
Leasing Specialist - Holly Courts & Coleridge Park
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.
Responsibilities
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available "market ready", communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.
Maintain current resident files.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.
Qualifications
2+ years of sales and/or customer relations experience.
Low Income Housing & Tax Credit experience highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel,) internet and e-mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
May work in an elevated site, may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
We do not discriminate on the basis of any protected group status under any applicable law.
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Responsibilities
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available "market ready", communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.
Maintain current resident files.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.
Qualifications
2+ years of sales and/or customer relations experience.
Low Income Housing & Tax Credit experience highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, Windows (Word, Excel,) internet and e-mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
May work in an elevated site, may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
We do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr