Commercial Account Manager
TruGreen, Lake Forest, IL, United States
Job Description
Responsible for building and maintaining client relationships, ensuring satisfaction, and driving business growth through effective communication and strategic planning.
Key Responsibilities Client Relationship Management
Serve as the primary point of contact for assigned clients, ensuring their needs are met and fostering long‑term relationships.
Conduct regular business reviews with clients to strengthen partnerships and present program requirements.
Proactively address client concerns and provide solutions to enhance satisfaction and retention.
Client and Team Communication
Facilitate clear, consistent, and regular communication between clients and internal teams to manage expectations and resolve issues.
Ensure that all client interactions reflect positively on the company’s brand and values.
Develop and implement communication strategies that enhance client engagement and trust.
Sales Growth
Identify and capitalize on opportunities for upselling and cross‑selling services to existing clients, thereby contributing to revenue growth.
Analyze client needs and market trends to propose innovative solutions that align with client objectives.
Collaborate with the sales support team to develop tailored proposals and presentations that effectively showcase our offerings.
CRM and Reporting
Prepare and present detailed reports on account activity, performance metrics, and client feedback to internal stakeholders.
Utilize CRM systems to track and analyze client interactions, ensuring data accuracy and insightful reporting.
Provide actionable insights and recommendations based on report findings to drive continuous improvement.
Qualifications
Ability to speak, read, and write fluently in English.
Physically located in the United States while performing this job.
Pay Range $69,278.00 – $115,463.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law.
Benefits
Medical/Dental/Vision insurance.
Company‑matching 401(k) and other programs and perks.
Equal Opportunity & Diversity TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
TruGreen is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities.
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Key Responsibilities Client Relationship Management
Serve as the primary point of contact for assigned clients, ensuring their needs are met and fostering long‑term relationships.
Conduct regular business reviews with clients to strengthen partnerships and present program requirements.
Proactively address client concerns and provide solutions to enhance satisfaction and retention.
Client and Team Communication
Facilitate clear, consistent, and regular communication between clients and internal teams to manage expectations and resolve issues.
Ensure that all client interactions reflect positively on the company’s brand and values.
Develop and implement communication strategies that enhance client engagement and trust.
Sales Growth
Identify and capitalize on opportunities for upselling and cross‑selling services to existing clients, thereby contributing to revenue growth.
Analyze client needs and market trends to propose innovative solutions that align with client objectives.
Collaborate with the sales support team to develop tailored proposals and presentations that effectively showcase our offerings.
CRM and Reporting
Prepare and present detailed reports on account activity, performance metrics, and client feedback to internal stakeholders.
Utilize CRM systems to track and analyze client interactions, ensuring data accuracy and insightful reporting.
Provide actionable insights and recommendations based on report findings to drive continuous improvement.
Qualifications
Ability to speak, read, and write fluently in English.
Physically located in the United States while performing this job.
Pay Range $69,278.00 – $115,463.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law.
Benefits
Medical/Dental/Vision insurance.
Company‑matching 401(k) and other programs and perks.
Equal Opportunity & Diversity TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
TruGreen is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities.
#J-18808-Ljbffr