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Senior Product Analyst, Call Analytics & Insights

PennyMac Loan Services, LLC, Carrollton, TX, United States


A leading financial services firm is seeking a Product Analyst III specializing in Call Analytics in Carrollton, Texas. The role involves transforming voice data into competitive intelligence by using CallMiner, analyzing interactions across teams to identify trends, and ensuring compliance. The ideal candidate should have over 3 years of experience in product analysis, familiarity with call center operations, and a Bachelor’s degree. The position offers a salary range of $75,000 - $130,000, along with benefits including comprehensive medical coverage. #J-18808-Ljbffr