Bilingual Customer Service Representative
Amerit Consulting, Mcallen, TX, United States
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished Bilingual Customer Service Representative.
IMPORTANT NOTES
Start date: Monday, 5/26/2026 (Orientation & Equipment & Zoom Technical Call)
Client will be offering candidates based on the resume, hence no interviews.
Language:
Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish.
Schedule:
Monday – Friday
Time:
9:00 AM – 6:00 PM PST
Candidates must have
full availability during training .
Do not apply if you have any
pre‑scheduled time off
during this period.
Time‑Off Policy Any time‑off requests within the
first 90 days
of employment must be
pre‑approved before applying .
Work Schedule (Post‑Training)
Hours of Operation:
Monday – Friday, 9:00 AM – 9:00 PM PST
Candidates must be flexible to work
any assigned shift within these hours
Work From Home Requirements
Bring Your Own Device (BYOD)
– personal computer/laptop required
Must have a
dedicated home office/workspace
High‑speed wired internet connection is mandatory;
Wi‑Fi / wireless connections are
not allowed
Webcam required.
Candidates must be
on camera during training
RESPONSIBILITIES
Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, procedures, and protocols, including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non‑English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up‑to‑date knowledge of all programs and systems.
QUALIFICATIONS / REQUIREMENTS
Education: At least HS diploma OR GED. (Proof of education is a must)
Must have 2-3 years of Customer Service experience within the healthcare/insurance/pharma call center industry.
Primary Languages:
Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
#J-18808-Ljbffr
IMPORTANT NOTES
Start date: Monday, 5/26/2026 (Orientation & Equipment & Zoom Technical Call)
Client will be offering candidates based on the resume, hence no interviews.
Language:
Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish.
Schedule:
Monday – Friday
Time:
9:00 AM – 6:00 PM PST
Candidates must have
full availability during training .
Do not apply if you have any
pre‑scheduled time off
during this period.
Time‑Off Policy Any time‑off requests within the
first 90 days
of employment must be
pre‑approved before applying .
Work Schedule (Post‑Training)
Hours of Operation:
Monday – Friday, 9:00 AM – 9:00 PM PST
Candidates must be flexible to work
any assigned shift within these hours
Work From Home Requirements
Bring Your Own Device (BYOD)
– personal computer/laptop required
Must have a
dedicated home office/workspace
High‑speed wired internet connection is mandatory;
Wi‑Fi / wireless connections are
not allowed
Webcam required.
Candidates must be
on camera during training
RESPONSIBILITIES
Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, procedures, and protocols, including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non‑English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up‑to‑date knowledge of all programs and systems.
QUALIFICATIONS / REQUIREMENTS
Education: At least HS diploma OR GED. (Proof of education is a must)
Must have 2-3 years of Customer Service experience within the healthcare/insurance/pharma call center industry.
Primary Languages:
Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
#J-18808-Ljbffr