Patient Engagement Specialist (East Knoxville, TN area)
CVS Health, Nashville, TN, United States
Company:
Oak Street Health Title:
Patient Engagement Specialist I Location:
East Knoxville, TN area Role Description
The Patient Engagement Specialist I serves as an essential member of the Patient Engagement and Population Health Team. Responsibilities include conducting patient outreach through telephonic communication and in‑person home visits to cultivate engagement within our care model. The role focuses on engaging patients who have not yet visited the clinic or participated in our care model, providing support to facilitate their access to care at Oak Street, and assisting patients in identifying more suitable settings for their primary care needs. Responsibilities
Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support (approximately 50% of the time involves community engagement, requiring reliable transportation). Address escalations and urgent needs, demonstrate the ability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously. Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining confidentiality of protected health information. Facilitate communication regarding complex topics among all involved parties in the patient’s care, as necessary (e.g., family members, caregivers, medical providers, community‑based organizations). Collaborate with the patient and their support persons to define goals, address impediments, and maintain transparency concerning patient and provider expectations. Independently cultivate relationships with patients and their caregivers. Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients. Provide patients with education regarding Oak Street’s comprehensive wrap‑around services. Achieve a minimum target of 20 resolutions per cycle. Required Qualifications
A proven record of success in engagement, sales, or marketing within a healthcare‑related context. Proficiency in both verbal and written communication. Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms. A commitment to serving the community and establishing meaningful professional relationships. A demonstrated ability to function autonomously in a demanding, fast‑paced environment. A comprehensive understanding of Medicare and Medicare Advantage programs. Access to dependable transportation and the capability to travel within assigned territories to interact with patients. Fluency in Spanish (written and oral) is considered advantageous. Authorization to work in the United States is mandatory. Benefits
Mission‑focused career impacting change and measurably improving health outcomes for Medicare patients. Paid vacation, sick time, and investment/retirement 401K match options. Health, vision, and dental benefits. Opportunities for leadership development and continuing education stipends. New centers and flexible work environments. Opportunities for high levels of responsibility and rapid advancement. Equal Opportunity
Oak Street Health is an equal‑opportunity employer. We embrace diversity and encourage all interested candidates to apply. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
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Oak Street Health Title:
Patient Engagement Specialist I Location:
East Knoxville, TN area Role Description
The Patient Engagement Specialist I serves as an essential member of the Patient Engagement and Population Health Team. Responsibilities include conducting patient outreach through telephonic communication and in‑person home visits to cultivate engagement within our care model. The role focuses on engaging patients who have not yet visited the clinic or participated in our care model, providing support to facilitate their access to care at Oak Street, and assisting patients in identifying more suitable settings for their primary care needs. Responsibilities
Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support (approximately 50% of the time involves community engagement, requiring reliable transportation). Address escalations and urgent needs, demonstrate the ability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously. Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining confidentiality of protected health information. Facilitate communication regarding complex topics among all involved parties in the patient’s care, as necessary (e.g., family members, caregivers, medical providers, community‑based organizations). Collaborate with the patient and their support persons to define goals, address impediments, and maintain transparency concerning patient and provider expectations. Independently cultivate relationships with patients and their caregivers. Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients. Provide patients with education regarding Oak Street’s comprehensive wrap‑around services. Achieve a minimum target of 20 resolutions per cycle. Required Qualifications
A proven record of success in engagement, sales, or marketing within a healthcare‑related context. Proficiency in both verbal and written communication. Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms. A commitment to serving the community and establishing meaningful professional relationships. A demonstrated ability to function autonomously in a demanding, fast‑paced environment. A comprehensive understanding of Medicare and Medicare Advantage programs. Access to dependable transportation and the capability to travel within assigned territories to interact with patients. Fluency in Spanish (written and oral) is considered advantageous. Authorization to work in the United States is mandatory. Benefits
Mission‑focused career impacting change and measurably improving health outcomes for Medicare patients. Paid vacation, sick time, and investment/retirement 401K match options. Health, vision, and dental benefits. Opportunities for leadership development and continuing education stipends. New centers and flexible work environments. Opportunities for high levels of responsibility and rapid advancement. Equal Opportunity
Oak Street Health is an equal‑opportunity employer. We embrace diversity and encourage all interested candidates to apply. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
#J-18808-Ljbffr