Customer Account Specialist, Gov't & Military Division
HEICO, Hauppauge, NY, United States
Seal Dynamics (A HEICO Company) founded in 1976, with its corporate headquarters based in Hauppauge, NY is a world leader in technical sales and the distribution of aerospace components. Our unique marketing and technical sales approach are the most effective way to assist our customers in selecting products that reduce cost of ownership. Our current product portfolio includes structural, mechanical and electro-mechanical products associated with both airframe and engine applications across all ATA Chapters. Through our strategic partnerships with some of the most respected OEMs in the aviation industry, Seal Dynamics stocks and distributes in excess of 100,000 products globally in support of our customer requirements.
In addition to our distribution network, Seal Dynamics is a market leader in the design and development of FAA approved alternative parts. Our OEM licensed PMAs and Test and Computation PMAs offer our customers viable solutions in the reduction of operational costs.
Role - Customer Account Specialist, Gov't & Military Division
The Customer Account Specialist supports the day-to-day administration of our largest Government & Military customers. This role is responsible for managing customer interactions, order processing and contract compliance in accordance with established company policies and government regulations to ensure accurate, timely, and compliant execution of all transactions.
* This role reports to our Hauppauge, NY office
Duties & Responsibilities -
Serve as the primary point of contact for assigned Government & Military customer accounts, responding to inquiries, resolving issues, and supporting customer needs. Review and process customer orders to ensure compliance with contract terms, pricing, delivery requirements, and applicable FAR/DFARS clauses. Prepare and process customer RFQs (Estimates), ensuring accuracy and adherence to contractual and regulatory requirements. Maintain and manage customer account data, including billing information, Ship-To, Shipping instructions, and contractual documentation. Support setting up new customer accounts, including required export compliance and visual compliance screening. Utilize the Syteline ERP system to process estimates, sales orders, and document customer records accurately and efficiently. Coordinate internally with Sales, Operations, Accounting and Compliance teams to support contract execution and resolve issues. Monitor order status and follow up as needed to ensure on-time delivery and customer satisfaction. Participate in call-queue coverage, and monitor shared and personal inbox, responding professionally to incoming customer calls and requests. Ensure documentation and records are maintained in accordance with company policies and government audit requirements. Knowledge & Skills -
Strong attention to detail with a high level of accuracy. Exhibit the highest level of professionalism and ethical behavior. Excellent written and verbal communication skills. Strong organizational and time-management abilities; able to prioritize multiple tasks effectively. Ability to work in a fast-paced, deadline-driven environment. Ability to remain professional and effective under pressure. Sense of urgency and accountability for deliverables. Minimum of 2 years of business-to-business (B2B) customer service experience. Experience & Education -
Bachelor's degree preferred Experience working with ERP systems (Syteline preferred), working knowledge of Microsoft Excel Experience in Aerospace & Defense preferred but not required Experience working with U.S. Government preferred but not required
In addition to our distribution network, Seal Dynamics is a market leader in the design and development of FAA approved alternative parts. Our OEM licensed PMAs and Test and Computation PMAs offer our customers viable solutions in the reduction of operational costs.
Role - Customer Account Specialist, Gov't & Military Division
The Customer Account Specialist supports the day-to-day administration of our largest Government & Military customers. This role is responsible for managing customer interactions, order processing and contract compliance in accordance with established company policies and government regulations to ensure accurate, timely, and compliant execution of all transactions.
* This role reports to our Hauppauge, NY office
Duties & Responsibilities -
Serve as the primary point of contact for assigned Government & Military customer accounts, responding to inquiries, resolving issues, and supporting customer needs. Review and process customer orders to ensure compliance with contract terms, pricing, delivery requirements, and applicable FAR/DFARS clauses. Prepare and process customer RFQs (Estimates), ensuring accuracy and adherence to contractual and regulatory requirements. Maintain and manage customer account data, including billing information, Ship-To, Shipping instructions, and contractual documentation. Support setting up new customer accounts, including required export compliance and visual compliance screening. Utilize the Syteline ERP system to process estimates, sales orders, and document customer records accurately and efficiently. Coordinate internally with Sales, Operations, Accounting and Compliance teams to support contract execution and resolve issues. Monitor order status and follow up as needed to ensure on-time delivery and customer satisfaction. Participate in call-queue coverage, and monitor shared and personal inbox, responding professionally to incoming customer calls and requests. Ensure documentation and records are maintained in accordance with company policies and government audit requirements. Knowledge & Skills -
Strong attention to detail with a high level of accuracy. Exhibit the highest level of professionalism and ethical behavior. Excellent written and verbal communication skills. Strong organizational and time-management abilities; able to prioritize multiple tasks effectively. Ability to work in a fast-paced, deadline-driven environment. Ability to remain professional and effective under pressure. Sense of urgency and accountability for deliverables. Minimum of 2 years of business-to-business (B2B) customer service experience. Experience & Education -
Bachelor's degree preferred Experience working with ERP systems (Syteline preferred), working knowledge of Microsoft Excel Experience in Aerospace & Defense preferred but not required Experience working with U.S. Government preferred but not required