Agency Service Rep I
ICONMA, Miami, FL, United States
Our Client, a Healthcare company, is looking for gency Service Rep I for their Miami, FL/Hybrid location.
Responsibilities: Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication. Assists agents and brokers via telephone or written communication. Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life. Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers. Works on special projects.
Requirements:
BA/BS Degree or Equivalent Experience Call center customer service (3+ years preferred), experience with dual monitors, experience with work at home procedures & privacy requirements per HIPAA PHI/PII guidelines. Experience with Medicare/Medicaid preferred. Candidates should not be licensed sales agents as this poses a conflict of interest. Experience w/ Microsoft Office required, including Outlook, Teams, Excel, and Word. Associate will need to be bilingual in English and Spanish Requires a high school diploma or a GED equivalent and a minimum of 1 year of related customer service experience; or any combination of education and experience which would provide an equivalent background. Previous health insurance industry experience preferred. Advanced benefits, claims processing or membership knowledge preferred. Bilingual may be required.
Why Should You Apply?
Health Benefits Referral Program Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
Responsibilities: Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication. Assists agents and brokers via telephone or written communication. Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life. Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers. Works on special projects.
Requirements:
BA/BS Degree or Equivalent Experience Call center customer service (3+ years preferred), experience with dual monitors, experience with work at home procedures & privacy requirements per HIPAA PHI/PII guidelines. Experience with Medicare/Medicaid preferred. Candidates should not be licensed sales agents as this poses a conflict of interest. Experience w/ Microsoft Office required, including Outlook, Teams, Excel, and Word. Associate will need to be bilingual in English and Spanish Requires a high school diploma or a GED equivalent and a minimum of 1 year of related customer service experience; or any combination of education and experience which would provide an equivalent background. Previous health insurance industry experience preferred. Advanced benefits, claims processing or membership knowledge preferred. Bilingual may be required.
Why Should You Apply?
Health Benefits Referral Program Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.