Claim Support Specialist - Tampa, FL
AAA The Auto Club Group, Florida, NY, United States
Overview It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Details Job Type: Full time
Exempt/Non Exempt: Hourly
Hybrid work arrangement: Time in office and working from home; our Tampa office location is where this employee would handle day-to-day operations. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Position Claim Support Specialist – The Auto Club Group
Reports to: Casualty Claim Manager II
What you will do: Primary Duties & Responsibilities Assign claims electronically in accordance with established guidelines.
Recognize subrogation potential and refer claims to the appropriate area as indicated.
Update claims files to document assignments.
Review claims assignments within the assigned area to ensure proper load-balancing.
Perform quality control tasks to ensure the timely assignment of claims.
Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports.
Notify management of system problems or potential issues.
Forward claim files to appropriate areas (e.g., Legal) as necessary.
Perform a variety of high-level support duties to ensure proper handling of claims.
Assist management in supporting department projects and research; compile requested information.
Gather information for management reports and create/distribute various reports and/or documents (e.g., agent workload assignments, open claims, agent attendance).
Enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries.
Review claim files to ensure payments are disbursed to appropriate individuals.
Assist other staff in claim support functions such as typing correspondence/memos and responding to telephone inquiries during peak periods or staff shortages.
Answer customer/vendor calls and provide information as needed.
Perform other related duties as assigned.
Supervisory Responsibilities N/A
Career Path With our powerful brand and the mentoring, you will find your position as a Claim Support Specialist can lead to a rewarding career at our growing organization.
Benefits Compensation : Competitive salary of $20.00 to $23.00 hourly with an annual bonus potential based on performance.
Excellent and comprehensive benefits packages are available.
Benefits include:
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Qualifications Required Qualifications (minimum)
High school education or equivalent
Completion of ACG approved training program for the position
A valid drivers license if the primary responsibilities involve in-person inspections or frequent in-person meetings with members
Experience
P.C. software applications
Knowledge and Skills
General claim processing functions
Claim processing system
Abilities
Work under pressure
Organize and prioritize work
Prepare claim files
Communicate effectively by telephone and in person
Investigate policy coverage, including establishment of new policies and verification of cancelled policies
Compose a descriptive narrative
Perform alphabetic and numeric filing
Use basic math skills
Bend and stoop to file/retrieve documents
Sit for extended periods
Operate a PBX console
Handle multiple tasks
Use automated processing and computer systems
Audit records and computer files
Rotate within the department to perform various training or support functions
Provide high quality customer service
Analyze and problem solve
Preferred Qualifications Education
College level coursework or equivalent claims experience.
Experience
Preparing claim files and diary entries
Performing salvage activities such as file preparation, processing of titles, arranging for vehicle towing and storage
Knowledge and Skills
Insurance processing, including understanding of policy/coverage terminology
Subrogation procedures
Homeowners claims
Bodily injury
Homeowners\ policy coverage/terminology techniques
Work Environment This is a hybrid work arrangement (time spent in office and remote). Depending on the employee\s role and leadership\s assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
About The Auto Club Group The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, wholehearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Legal and Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. The Auto Club Group is an equal opportunity employer.
Important Notice Regular and reliable attendance is essential. The Auto Club Group may require background and drug screening as part of the position requirements.
J-18808-Ljbffr
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Details Job Type: Full time
Exempt/Non Exempt: Hourly
Hybrid work arrangement: Time in office and working from home; our Tampa office location is where this employee would handle day-to-day operations. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Position Claim Support Specialist – The Auto Club Group
Reports to: Casualty Claim Manager II
What you will do: Primary Duties & Responsibilities Assign claims electronically in accordance with established guidelines.
Recognize subrogation potential and refer claims to the appropriate area as indicated.
Update claims files to document assignments.
Review claims assignments within the assigned area to ensure proper load-balancing.
Perform quality control tasks to ensure the timely assignment of claims.
Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports.
Notify management of system problems or potential issues.
Forward claim files to appropriate areas (e.g., Legal) as necessary.
Perform a variety of high-level support duties to ensure proper handling of claims.
Assist management in supporting department projects and research; compile requested information.
Gather information for management reports and create/distribute various reports and/or documents (e.g., agent workload assignments, open claims, agent attendance).
Enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries.
Review claim files to ensure payments are disbursed to appropriate individuals.
Assist other staff in claim support functions such as typing correspondence/memos and responding to telephone inquiries during peak periods or staff shortages.
Answer customer/vendor calls and provide information as needed.
Perform other related duties as assigned.
Supervisory Responsibilities N/A
Career Path With our powerful brand and the mentoring, you will find your position as a Claim Support Specialist can lead to a rewarding career at our growing organization.
Benefits Compensation : Competitive salary of $20.00 to $23.00 hourly with an annual bonus potential based on performance.
Excellent and comprehensive benefits packages are available.
Benefits include:
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Qualifications Required Qualifications (minimum)
High school education or equivalent
Completion of ACG approved training program for the position
A valid drivers license if the primary responsibilities involve in-person inspections or frequent in-person meetings with members
Experience
P.C. software applications
Knowledge and Skills
General claim processing functions
Claim processing system
Abilities
Work under pressure
Organize and prioritize work
Prepare claim files
Communicate effectively by telephone and in person
Investigate policy coverage, including establishment of new policies and verification of cancelled policies
Compose a descriptive narrative
Perform alphabetic and numeric filing
Use basic math skills
Bend and stoop to file/retrieve documents
Sit for extended periods
Operate a PBX console
Handle multiple tasks
Use automated processing and computer systems
Audit records and computer files
Rotate within the department to perform various training or support functions
Provide high quality customer service
Analyze and problem solve
Preferred Qualifications Education
College level coursework or equivalent claims experience.
Experience
Preparing claim files and diary entries
Performing salvage activities such as file preparation, processing of titles, arranging for vehicle towing and storage
Knowledge and Skills
Insurance processing, including understanding of policy/coverage terminology
Subrogation procedures
Homeowners claims
Bodily injury
Homeowners\ policy coverage/terminology techniques
Work Environment This is a hybrid work arrangement (time spent in office and remote). Depending on the employee\s role and leadership\s assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
About The Auto Club Group The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, wholehearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Legal and Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. The Auto Club Group is an equal opportunity employer.
Important Notice Regular and reliable attendance is essential. The Auto Club Group may require background and drug screening as part of the position requirements.
J-18808-Ljbffr