Senior Community Association Manager Job at Neighborhood Management, Inc. in For
Neighborhood Management, Inc., Fort Worth, TX, United States
Job Description
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Job Description
This role is responsible for overseeing a portfolio of communities and leading a team of Community Association Managers while partnering closely with Boards of Directors, leadership, and internal departments. This position plays a key role in team development, client satisfaction, and account retention. Portfolio of Communities Responsibilities:
* Manage homeowner communication to ensure a high level of service, including timely and complete responses and resolutions. * Compile and submit complete and accurate annual budget(s), including analysis of assessments, reserves, and assets, while meeting deadlines and demonstrating thorough analysis and consideration for the goals of the community. * Manage and perform property visits, compliance tracking, and enforcement of grounds, facilities, and equipment, hiring contractors for services like security, maintenance, and landscaping. * Manage insurance requirements and assist in claim management. * Coordinate preparation and execution for all Board of Directors and homeowners' meetings. * Maintain accurate and complete owner records and keep them updated in the software system.
Senior Association Manager Responsibilities:
* Leading, mentoring, and supporting a team of Community Association Managers * Participating in hiring, training, performance management, and recognition * Approving PTO requests and coordinating coverage * Partnering with HR and leadership to address performance concerns * Overseeing budgets and P&L for the assigned team * Attending leadership meetings and board meetings assigned * Supporting organizational growth and new initiatives
WORK ENVIRONMENT AND PHYSICAL DEMANDS
This position operates in a professional office environment as well as in the field. Use of a personal car will be required for certain aspects of the position, and the employee must maintain proper licenses and self-insurance to operate a personal motor vehicle. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
This is a full-time, exempt position that may involve evening and weekend work. Some overnight travel may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.
QUALIFICATIONS
· Self-starter and team player. · Ability to learn quickly and use available resources to research solutions. · Ability to work in a fast-paced environment, multitask, and pay attention to details. · Excellent written and verbal communication skills. · Strong organizational, problem-solving, and analytical skills. · Ability to manage workflow amid shifting priorities. · Willingness to learn company processes and procedures and use new software. · Adaptable and dependable with professional demeanor and solid attendance record. · Ability to work independently, but with accountability to achieve end results. · Proficient in MS Office Suite.
EDUCATION AND PROFESSIONAL EXPERIENCE
* Minimum of two to three years Homeowner Association (HOA) management experience, or equivalent combination of education and experience. * Supervisory experience is strongly preferred. * Strong leadership, communication, and organizational skills. * CMCA acquired or in progress. * PCAM acquired or in progress. * Working knowledge of federal and state laws, association CC&Rs, Bylaws, and other documents governing the operation of community associations. * Comprehensive knowledge of management practices, accounting procedures, personnel practices, contract management, facilities and association maintenance, association communications, and risk management. * Microsoft Office proficiency. * Valid driver's license, current liability insurance, and reliable transportation. xhqgsiq * Industry designation(s) strongly preferred.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Job Description
This role is responsible for overseeing a portfolio of communities and leading a team of Community Association Managers while partnering closely with Boards of Directors, leadership, and internal departments. This position plays a key role in team development, client satisfaction, and account retention. Portfolio of Communities Responsibilities:
* Manage homeowner communication to ensure a high level of service, including timely and complete responses and resolutions. * Compile and submit complete and accurate annual budget(s), including analysis of assessments, reserves, and assets, while meeting deadlines and demonstrating thorough analysis and consideration for the goals of the community. * Manage and perform property visits, compliance tracking, and enforcement of grounds, facilities, and equipment, hiring contractors for services like security, maintenance, and landscaping. * Manage insurance requirements and assist in claim management. * Coordinate preparation and execution for all Board of Directors and homeowners' meetings. * Maintain accurate and complete owner records and keep them updated in the software system.
Senior Association Manager Responsibilities:
* Leading, mentoring, and supporting a team of Community Association Managers * Participating in hiring, training, performance management, and recognition * Approving PTO requests and coordinating coverage * Partnering with HR and leadership to address performance concerns * Overseeing budgets and P&L for the assigned team * Attending leadership meetings and board meetings assigned * Supporting organizational growth and new initiatives
WORK ENVIRONMENT AND PHYSICAL DEMANDS
This position operates in a professional office environment as well as in the field. Use of a personal car will be required for certain aspects of the position, and the employee must maintain proper licenses and self-insurance to operate a personal motor vehicle. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
This is a full-time, exempt position that may involve evening and weekend work. Some overnight travel may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.
QUALIFICATIONS
· Self-starter and team player. · Ability to learn quickly and use available resources to research solutions. · Ability to work in a fast-paced environment, multitask, and pay attention to details. · Excellent written and verbal communication skills. · Strong organizational, problem-solving, and analytical skills. · Ability to manage workflow amid shifting priorities. · Willingness to learn company processes and procedures and use new software. · Adaptable and dependable with professional demeanor and solid attendance record. · Ability to work independently, but with accountability to achieve end results. · Proficient in MS Office Suite.
EDUCATION AND PROFESSIONAL EXPERIENCE
* Minimum of two to three years Homeowner Association (HOA) management experience, or equivalent combination of education and experience. * Supervisory experience is strongly preferred. * Strong leadership, communication, and organizational skills. * CMCA acquired or in progress. * PCAM acquired or in progress. * Working knowledge of federal and state laws, association CC&Rs, Bylaws, and other documents governing the operation of community associations. * Comprehensive knowledge of management practices, accounting procedures, personnel practices, contract management, facilities and association maintenance, association communications, and risk management. * Microsoft Office proficiency. * Valid driver's license, current liability insurance, and reliable transportation. xhqgsiq * Industry designation(s) strongly preferred.