Order Entry Representative
LHH, Arlington Heights, IL, United States
Order Entry Representative
The Order Entry Representative is responsible for accurately and efficiently processing customer orders while providing administrative and customer support to sales, customer service, and operations teams. This role plays a critical part in ensuring order accuracy, timely fulfillment, and clear communication between internal departments and external customers. Responsibilities Entered and processed customer orders received via phone, email, EDI, or online portals with a high level of accuracy. Reviewed purchase orders for pricing, part numbers, quantities, delivery dates, and terms to ensure completeness and correctness. Coordinated with sales, production, inventory, and shipping teams to resolve order discrepancies and confirm order status. Maintained and updated customer records, order details, and pricing information within ERP or order management systems. Communicated order confirmations, changes, delays, and shipment updates to customers as needed. Processed order changes, credits, returns, and cancellations in accordance with company policies. Generated order-related documentation including order confirmations, invoices, packing lists, and shipping paperwork. Monitored open orders to ensure timely fulfillment and proactively addressed potential issues. Provided general administrative support related to order processing and customer satisfaction. Maintained organized electronic and physical filing systems for order documentation. Required Qualifications High school diploma or equivalent; additional education or training is a plus. Previous experience in order entry, customer service, or administrative support roles. Strong data entry skills with exceptional attention to detail and accuracy. Experience working with ERP, order management, or CRM systems. Proficiency in Microsoft Office, particularly Excel and Outlook. Strong communication, organizational, and time management skills. Ability to handle multiple orders and priorities in a fast-paced environment. Experience supporting sales or supply chain operations. Familiarity with EDI order processing. Experience in manufacturing, distribution, or industrial environments. Job Details: Contract to Hire 100% Onsite Pay $20- $25 an hour depending on experience Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
The Order Entry Representative is responsible for accurately and efficiently processing customer orders while providing administrative and customer support to sales, customer service, and operations teams. This role plays a critical part in ensuring order accuracy, timely fulfillment, and clear communication between internal departments and external customers. Responsibilities Entered and processed customer orders received via phone, email, EDI, or online portals with a high level of accuracy. Reviewed purchase orders for pricing, part numbers, quantities, delivery dates, and terms to ensure completeness and correctness. Coordinated with sales, production, inventory, and shipping teams to resolve order discrepancies and confirm order status. Maintained and updated customer records, order details, and pricing information within ERP or order management systems. Communicated order confirmations, changes, delays, and shipment updates to customers as needed. Processed order changes, credits, returns, and cancellations in accordance with company policies. Generated order-related documentation including order confirmations, invoices, packing lists, and shipping paperwork. Monitored open orders to ensure timely fulfillment and proactively addressed potential issues. Provided general administrative support related to order processing and customer satisfaction. Maintained organized electronic and physical filing systems for order documentation. Required Qualifications High school diploma or equivalent; additional education or training is a plus. Previous experience in order entry, customer service, or administrative support roles. Strong data entry skills with exceptional attention to detail and accuracy. Experience working with ERP, order management, or CRM systems. Proficiency in Microsoft Office, particularly Excel and Outlook. Strong communication, organizational, and time management skills. Ability to handle multiple orders and priorities in a fast-paced environment. Experience supporting sales or supply chain operations. Familiarity with EDI order processing. Experience in manufacturing, distribution, or industrial environments. Job Details: Contract to Hire 100% Onsite Pay $20- $25 an hour depending on experience Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply