Product Communications Manager

Title : Communications Product Manager Location: Dallas Hybrid onsite 3x a week Must-Haves: 3–5+ years of experience in text messaging / mobile messaging industry Hands-on experience with CTIA compliance, application processes, audits, and ongoing maintenance Direct experience with RCS (Rich Communication Services) or deep SMS/MMS channel ownership experience Experience operating in highly regulated phone or autodialer environments Strong ability to read, analyze, and interpret data to drive roadmaps and reduce incidents/errors Experience owning channel administration, not just marketing execution Strong requirements documentation and backlog management experience Ability to work independently once ramped and communicate directly with business stakeholders Plusses: Experience enabling payments, services, or transactions within messaging channels Background partnering closely with marketing teams on templates, branding, and performance insights Experience working in small, flat organizations where roles evolve quickly Scrum or Agile product ownership experience Day-to-Day: Own RCS and SMS channel administration, including CTIA applications, audits, and vendor follow-ups Consult with internal business lines to support messaging use cases and application submissions Monitor dashboards and channel health to reduce errors, incidents, and instability Manage scrum routines including backlog grooming, refinement, prioritization, and intake review Write and review initial requirements and prepare work for near-term execution (“Now”) Develop forward-looking roadmaps, presentations, and end-to-end process flows Partner with Product Managers, business leaders, vendors, and marketing teams Balance weekly priorities across channel stability, execution, and future-state planning Job Description: Insight Global is seeking an RCS Messaging Channel Product Owner for a top client operating in a highly regulated communications environment. This individual will own and evolve next-generation messaging channels, including RCS and SMS, ensuring compliance, stability, and performance while enabling new creative and transactional capabilities. The role blends technical channel administration, data-driven roadmap ownership, and cross-functional collaboration with marketing and business stakeholders. As RCS continues to emerge in the U.S., this role will play a critical part in shaping how customers engage through rich, branded, and interactive messaging experiences.