Director, Financial Aid

Summary of Primary Function/General Purpose of Position Provides leadership, accountability, and daily management of the Financial Aid Office to administer federal, state, and institutional financial aid funding. Maintains regulatory compliance and protects the integrity of the financial aid services of the College. Creates and maintains quality customer service to students and partners. Essential Job Functions Oversee full-service financial aid processing, including document collection, budgeting, awarding, FAFSA verification and loan certification for the College. Maintain current knowledge of federal and institutional policies and procedures regulating student aid. Maintain compliance with all regulations. Create, maintain, and comply with all timelines required by the institution and regulatory bodies. Manage and evaluate processes to allow for efficient and accurate reporting and processing of financial aid. Monitor Satisfactory Academic Progress of all students. Provide oversight and preparation for annual Single (A-133) audit. Proactive approach to identifying problems, creating innovate solutions, managing projects, leading teams, and implementing efficiencies and effectiveness using technology. Facilitate application of military and veteran affairs benefits to student financial aid awards. Coordinate financial aid functions with appropriate offices and as a part of integrated student service efforts. Work closely with the Business Office. Hire, train and supervise Financial Aid staff in the essentials of customer service, student outreach, student financial planning and the necessary elements of financial aid compliance. Demonstrated knowledge of principles and processes for delivering excellent customer service, including student needs assessment, establishing quality standards and metrics for services and the evaluation of customer service. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Education Bachelor Degree (required) Graduate Degree (preferred) Minimum Qualifications 3-5 years experience in higher education financial aid. Knowledge of the financial aid process to include a strong working knowledge of federal regulations and financial aid office operations. Knowledge of higher education processes, best practices, supervisory/personnel practices, strong communication and technology skills. Skills Working knowledge of higher education regulations Microsoft Office Suite Ability to lead and communicate with others. Explain financial aid operations to administrators, faculty, staff, etc.