Client Account Representative (Hybrid)
Staffing Solutions Enterprises, New York, NY, United States
Client Account Representative (Hybrid)
Pay Rate:
$20-$25/hour (based on experience) Assignment Length:
6 months Schedule:
Monday-Friday, 8:00 AM-5:00 PM
Hybrid Work Schedule:
Remote:
Monday, Thursday, Friday In Office:
Tuesday, Wednesday (and as needed) Interview Process:
1st Interview: Virtual Position Summary
The Client Account Representative is responsible for providing high-quality customer support for residential and/or commercial distribution customers. This role focuses on order processing, customer inquiries, data entry, and coordination with internal teams to ensure timely delivery, accurate documentation, and overall customer satisfaction. The ideal candidate will have ERP experience (SAP preferred), strong attention to detail, and light customer service experience.
Key Responsibilities
Resolve customer inquiries related to order status, product information, account status, sales programs, and pricing. Process customer orders accurately through an ERP system (SAP preferred) via EDI, phone, email, fax, and mail. Review delivery due lists to align customer delivery requests with production and shipping schedules. Communicate professionally with customers via phone, email, and written correspondence. Partner with cross-functional teams including Sales, Marketing, Production, Logistics, Billing, and Credit. Check inventory availability and provide accurate delivery dates. Coordinate freight quotes through the logistics function. Arrange shipment of product samples as requested. Assist with sourcing solutions for out-of-stock materials when needed. Maintain detailed documentation and ensure data accuracy across systems. Perform other duties as assigned. Top 3 Essentials
ERP experience (SAP strongly preferred) Light customer service / customer care experience Strong data entry skills with high attention to detail Qualifications
High School Diploma or GED required; Associate's or Bachelor's degree preferred Minimum of 3 years of customer-facing or administrative experience Experience using ERP or CRM systems Proficiency in Microsoft Office Strong written and verbal communication skills Ability to multitask in a fast-paced environment Excellent organizational and problem-solving skills Ability to work effectively with cross-functional teams #SSEIND #LI-JS1
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/
Pay Rate:
$20-$25/hour (based on experience) Assignment Length:
6 months Schedule:
Monday-Friday, 8:00 AM-5:00 PM
Hybrid Work Schedule:
Remote:
Monday, Thursday, Friday In Office:
Tuesday, Wednesday (and as needed) Interview Process:
1st Interview: Virtual Position Summary
The Client Account Representative is responsible for providing high-quality customer support for residential and/or commercial distribution customers. This role focuses on order processing, customer inquiries, data entry, and coordination with internal teams to ensure timely delivery, accurate documentation, and overall customer satisfaction. The ideal candidate will have ERP experience (SAP preferred), strong attention to detail, and light customer service experience.
Key Responsibilities
Resolve customer inquiries related to order status, product information, account status, sales programs, and pricing. Process customer orders accurately through an ERP system (SAP preferred) via EDI, phone, email, fax, and mail. Review delivery due lists to align customer delivery requests with production and shipping schedules. Communicate professionally with customers via phone, email, and written correspondence. Partner with cross-functional teams including Sales, Marketing, Production, Logistics, Billing, and Credit. Check inventory availability and provide accurate delivery dates. Coordinate freight quotes through the logistics function. Arrange shipment of product samples as requested. Assist with sourcing solutions for out-of-stock materials when needed. Maintain detailed documentation and ensure data accuracy across systems. Perform other duties as assigned. Top 3 Essentials
ERP experience (SAP strongly preferred) Light customer service / customer care experience Strong data entry skills with high attention to detail Qualifications
High School Diploma or GED required; Associate's or Bachelor's degree preferred Minimum of 3 years of customer-facing or administrative experience Experience using ERP or CRM systems Proficiency in Microsoft Office Strong written and verbal communication skills Ability to multitask in a fast-paced environment Excellent organizational and problem-solving skills Ability to work effectively with cross-functional teams #SSEIND #LI-JS1
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/