Director, People & Culture
Dr. Phillips Center, Orlando, FL, United States
Dr. Phillips Center, 155 E Anderson St, Orlando, FL, United States of America
Position Summary The Director, People & Culture is responsible for leading the day‑to‑day “People & Culture” functions of the organization in accordance with our mission to be “an inspirational place where all people love to be” and our vision of “Arts for Every Life.” Specific areas of responsibility include recruiting, training, employee relations and performance management. Leveraging HR Generalist knowledge and experience, the Director ensures compliance with all applicable federal, state and local regulations. Reporting to the Vice President, People & Culture, the Director plays a key role in cultivating and advancing the culture within the arts center while maximizing organizational effectiveness. The Director will be an integral member of the Leadership team.
Essential Job Functions / Responsibilities
Provide guidance, oversight and support to staff on human resources related items.
Lead the daily People & Culture operation to include recruiting, training & development, colleague & volunteer relations, disciplinary procedures, leave administration, workers’ compensation, legal compliance, and performance evaluations.
Act as the Culture and Service Champion of the arts center, modeling organizational values and service principles and ensuring others do the same. Address service, culture and brand standard deficiencies with department managers and directors.
Lead, oversee and monitor all organization human‑capital needs and recruiting functions. Ensure adherence to staffing guides/budgets. Responsibilities include job description/position review & approval, FLSA compliance, developing and reviewing interview guides, conducting candidate interviews, and extending job offers. Serve as the ATS system administrator and champion. Develop recruiting best practices to include training hiring managers on conducting effective interviews.
Plan, coordinate, oversee and implement soft‑skills training programs to advance a culture of delivering exceptional and memorable customer service. This includes new‑hire orientation, onboarding and service training. Collaborate with on‑site partners to ensure their service standards/training align with organizational goals.
Review, analyze and assess training initiatives and programs. Develop or research training solutions and make recommendations on tools to enhance the service‑driven culture. Create an annual training calendar that includes manager/supervisory development, annual safety training, and compliance training.
Recommend, coordinate, oversee and implement culture‑based initiatives for colleagues, volunteers and third‑party partners. This includes colleague committees, service recognition & reward programs, internal communication channels (newsletter, e‑board, intranet), volunteer appreciation programs and colleague events.
Identify and recommend best practices for recruiting and retaining a diverse workforce and volunteer group.
Oversee HRIS data and functionality to include entry of colleague data, recording colleague transitions (hire, leaves of absence, separations, etc.), generating reports and processing unemployment claims.
Accountable for department administrative responsibilities including recruiting, scheduling, payroll, budgets and purchasing. Interview and select, train, supervise, counsel, and evaluate the performance of the team for efficient operation. Schedule and direct team colleagues in their work assignments.
Assist in the annual budget and work‑plan process.
Follow and support all operational policies and procedures. Assimilate into the arts center culture through understanding, supporting and demonstrating the core values.
Maintain a professional and friendly relationship with other departments, colleagues, and partners.
Remain calm under pressure and work effectively with internal and external customers who may require high levels of patience, tact and diplomacy. Maintain Dr. Phillips Center standards of customer service at all times.
Other duties as assigned.
Knowledge & Experience
Bachelor’s degree in Human Resources or Business required. PHR, SPHR, SHRM‑CP or SHRM‑SCP certification is a plus. Qualified candidates must have at least 7 years’ progressive experience in human resources. Prefer candidates with experience in hospitality/service industry.
Previous experience must include recruiting, training & development, employee relations, leave administration, workers’ compensation, unemployment claims response and general payroll knowledge.
Possess excellent verbal and written communication skills, good business acumen and computer literacy (Microsoft Outlook, Word, Excel and PowerPoint).
Must be knowledgeable of current FLSA and EEO guidelines and regulations. Experience with HRIS, ATS and time‑keeping systems.
Outstanding analytical and problem‑solving skills. Able to create and utilize Excel spreadsheets, perform moderately complex mathematical functions, and read, understand and adhere to budgets/financial processes.
Strong leadership skills with the ability to influence and lead a diverse group of colleagues at all levels of the organization. Team‑player with the ability to develop and maintain positive, goal‑oriented relationships with other departments and partners.
Special Conditions of Employment
This position requires the ability to work a variable schedule, evenings, weekends and holidays to meet operational needs.
Organizational Relationships
Associate Manager, People & Culture
Manager, People & Culture
Talent Acquisition Manager
Dr. Phillips Center participates in an employment electronic eligibility verification program through E‑Verify.
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Position Summary The Director, People & Culture is responsible for leading the day‑to‑day “People & Culture” functions of the organization in accordance with our mission to be “an inspirational place where all people love to be” and our vision of “Arts for Every Life.” Specific areas of responsibility include recruiting, training, employee relations and performance management. Leveraging HR Generalist knowledge and experience, the Director ensures compliance with all applicable federal, state and local regulations. Reporting to the Vice President, People & Culture, the Director plays a key role in cultivating and advancing the culture within the arts center while maximizing organizational effectiveness. The Director will be an integral member of the Leadership team.
Essential Job Functions / Responsibilities
Provide guidance, oversight and support to staff on human resources related items.
Lead the daily People & Culture operation to include recruiting, training & development, colleague & volunteer relations, disciplinary procedures, leave administration, workers’ compensation, legal compliance, and performance evaluations.
Act as the Culture and Service Champion of the arts center, modeling organizational values and service principles and ensuring others do the same. Address service, culture and brand standard deficiencies with department managers and directors.
Lead, oversee and monitor all organization human‑capital needs and recruiting functions. Ensure adherence to staffing guides/budgets. Responsibilities include job description/position review & approval, FLSA compliance, developing and reviewing interview guides, conducting candidate interviews, and extending job offers. Serve as the ATS system administrator and champion. Develop recruiting best practices to include training hiring managers on conducting effective interviews.
Plan, coordinate, oversee and implement soft‑skills training programs to advance a culture of delivering exceptional and memorable customer service. This includes new‑hire orientation, onboarding and service training. Collaborate with on‑site partners to ensure their service standards/training align with organizational goals.
Review, analyze and assess training initiatives and programs. Develop or research training solutions and make recommendations on tools to enhance the service‑driven culture. Create an annual training calendar that includes manager/supervisory development, annual safety training, and compliance training.
Recommend, coordinate, oversee and implement culture‑based initiatives for colleagues, volunteers and third‑party partners. This includes colleague committees, service recognition & reward programs, internal communication channels (newsletter, e‑board, intranet), volunteer appreciation programs and colleague events.
Identify and recommend best practices for recruiting and retaining a diverse workforce and volunteer group.
Oversee HRIS data and functionality to include entry of colleague data, recording colleague transitions (hire, leaves of absence, separations, etc.), generating reports and processing unemployment claims.
Accountable for department administrative responsibilities including recruiting, scheduling, payroll, budgets and purchasing. Interview and select, train, supervise, counsel, and evaluate the performance of the team for efficient operation. Schedule and direct team colleagues in their work assignments.
Assist in the annual budget and work‑plan process.
Follow and support all operational policies and procedures. Assimilate into the arts center culture through understanding, supporting and demonstrating the core values.
Maintain a professional and friendly relationship with other departments, colleagues, and partners.
Remain calm under pressure and work effectively with internal and external customers who may require high levels of patience, tact and diplomacy. Maintain Dr. Phillips Center standards of customer service at all times.
Other duties as assigned.
Knowledge & Experience
Bachelor’s degree in Human Resources or Business required. PHR, SPHR, SHRM‑CP or SHRM‑SCP certification is a plus. Qualified candidates must have at least 7 years’ progressive experience in human resources. Prefer candidates with experience in hospitality/service industry.
Previous experience must include recruiting, training & development, employee relations, leave administration, workers’ compensation, unemployment claims response and general payroll knowledge.
Possess excellent verbal and written communication skills, good business acumen and computer literacy (Microsoft Outlook, Word, Excel and PowerPoint).
Must be knowledgeable of current FLSA and EEO guidelines and regulations. Experience with HRIS, ATS and time‑keeping systems.
Outstanding analytical and problem‑solving skills. Able to create and utilize Excel spreadsheets, perform moderately complex mathematical functions, and read, understand and adhere to budgets/financial processes.
Strong leadership skills with the ability to influence and lead a diverse group of colleagues at all levels of the organization. Team‑player with the ability to develop and maintain positive, goal‑oriented relationships with other departments and partners.
Special Conditions of Employment
This position requires the ability to work a variable schedule, evenings, weekends and holidays to meet operational needs.
Organizational Relationships
Associate Manager, People & Culture
Manager, People & Culture
Talent Acquisition Manager
Dr. Phillips Center participates in an employment electronic eligibility verification program through E‑Verify.
#J-18808-Ljbffr