Client Director - Account Director
NielsenIQ, Illinois City, IL, United States
At NIQ, we deliver the most complete and trusted view of consumer behavior, enabling our clients to make smarter decisions and drive growth. Our teams combine advanced analytics, technology, and deep industry expertise to help retailers and brands thrive in a rapidly changing marketplace. We are looking to add a Client Director to our Retail team.
This is a remote position for candidates currently living in the United States.
Job Description
As a Client Director, you will serve as the senior leader responsible for driving strategic growth, client engagement, and operational excellence across a major retail client account. You will lead cross‑functional teams, manage complex client relationships, and deliver insights that influence top‑to‑top decisions. Acting as the voice of the client internally, you will ensure alignment with NIQ’s commercial objectives and foster long‑term partnerships.
Responsibilities
Strategic Leadership
Own the retail client relationship and act as a trusted advisor to senior stakeholders
Align account strategy with NIQ’s broader commercial objectives
Champion thought leadership initiatives and support delivery of actionable insights leveraging NIQ data and tools in collaboration with Customer Success leadership
Client Engagement & Growth
Manage client relationships and champion their objectives internally
Drive revenue growth through renewals, upsells, and new solution adoption.
Identify and translate client needs into actionable revenue opportunities
Lead contract negotiations (MSA, LSA) and ensure compliance with legal and InfoSec requirements
Team Leadership
Foster a culture of collaboration, accountability, and continuous improvement
Operational Excellence
Ensure delivery with respect to quality, data integrity, and adherence to SLAs
Partner with internal teams to ensure seamless execution
Qualifications
8+ years in client leadership roles within retail or CPG
Proven success managing large accounts and complex negotiations
Proven success in revenue growth through renewals, upsells, and new solution adoption.
Strong commercial acumen and consultative selling expertise
Working knowledge of syndicated data offerings with exposure to NIQ and/or similar solutions
Excellent written and verbal communication skills; adaptable and polished in diverse settings
Exceptional communication, influencing, and stakeholder management skills
Ability to lead diverse teams and drive transformation initiatives
Strong sense of urgency and accountability to drive client outcomes while managing multiple priorities
Able to work collaboratively with internal & external teams
Additional Information
This role has a market‑competitive salary with an anticipated base compensation of $117,00 - $134,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales‑based incentive or performance‑based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry‑leading parental leave, life insurance, education support, and more.
US Benefits
Comprehensive healthcare plan (medical, Rx, dental, and vision)
Flexible spending accounts and a Health Savings Account (including company contributions)
Life and AD&D insurance
401(k) retirement plan including company matching contributions
Disability insurance
Tuition Reimbursement
Discretionary paid time off program and 11 paid holidays
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee Assistance Program (EAP)
AI Safety Policies
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Follow Us
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https:/
ielseniq.com/global/en
ews-center/diversity-inclusion.
#J-18808-Ljbffr
This is a remote position for candidates currently living in the United States.
Job Description
As a Client Director, you will serve as the senior leader responsible for driving strategic growth, client engagement, and operational excellence across a major retail client account. You will lead cross‑functional teams, manage complex client relationships, and deliver insights that influence top‑to‑top decisions. Acting as the voice of the client internally, you will ensure alignment with NIQ’s commercial objectives and foster long‑term partnerships.
Responsibilities
Strategic Leadership
Own the retail client relationship and act as a trusted advisor to senior stakeholders
Align account strategy with NIQ’s broader commercial objectives
Champion thought leadership initiatives and support delivery of actionable insights leveraging NIQ data and tools in collaboration with Customer Success leadership
Client Engagement & Growth
Manage client relationships and champion their objectives internally
Drive revenue growth through renewals, upsells, and new solution adoption.
Identify and translate client needs into actionable revenue opportunities
Lead contract negotiations (MSA, LSA) and ensure compliance with legal and InfoSec requirements
Team Leadership
Foster a culture of collaboration, accountability, and continuous improvement
Operational Excellence
Ensure delivery with respect to quality, data integrity, and adherence to SLAs
Partner with internal teams to ensure seamless execution
Qualifications
8+ years in client leadership roles within retail or CPG
Proven success managing large accounts and complex negotiations
Proven success in revenue growth through renewals, upsells, and new solution adoption.
Strong commercial acumen and consultative selling expertise
Working knowledge of syndicated data offerings with exposure to NIQ and/or similar solutions
Excellent written and verbal communication skills; adaptable and polished in diverse settings
Exceptional communication, influencing, and stakeholder management skills
Ability to lead diverse teams and drive transformation initiatives
Strong sense of urgency and accountability to drive client outcomes while managing multiple priorities
Able to work collaboratively with internal & external teams
Additional Information
This role has a market‑competitive salary with an anticipated base compensation of $117,00 - $134,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales‑based incentive or performance‑based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry‑leading parental leave, life insurance, education support, and more.
US Benefits
Comprehensive healthcare plan (medical, Rx, dental, and vision)
Flexible spending accounts and a Health Savings Account (including company contributions)
Life and AD&D insurance
401(k) retirement plan including company matching contributions
Disability insurance
Tuition Reimbursement
Discretionary paid time off program and 11 paid holidays
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee Assistance Program (EAP)
AI Safety Policies
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Follow Us
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https:/
ielseniq.com/global/en
ews-center/diversity-inclusion.
#J-18808-Ljbffr