Property Manager
Beacon Communities LLC, Boston, MA, United States
Property Manager, Old Colony – Boston, MA
Our Next Property Manager at Old Colony Homes will work with our Director of Property Operations to manage this 887‑unit affordable property. Old Colony Homes consists of townhomes, low‑rises, mid‑rises, and a community center. The incumbent will have deep knowledge of affordable programs, including Public Housing, Project‑Based Voucher, Low‑Income Housing Tax Credits, and a variety of Housing Choice Voucher programs. The incumbent will also have strong customer service skills in this largely customer‑facing position. Being bilingual in English and Spanish is helpful.
General Statement of Duties Works independently to manage and resolve all site‑management related issues. The individual should be familiar with housing management, budgeting, housing‑agency regulations, and should have a commitment to community building. The incumbent must demonstrate the capacity to work as an active member of a team comprised of on‑site and off‑site human‑service providers and an active resident community, participate in joint decision‑making processes, and balance competing objectives.
Supervision Supervision Received: Reports to Director of Property Operations. Supervision Exercised: Manages direct reports as assigned.
Essential Functions of the Position
Develop, monitor, and oversee all site‑management programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
Manage financial operations of the site following company and government‑agency rules, regulations, and guidelines.
Prepare annual operating budget; monitor and perform budget projections.
Prepare 5‑ and 20‑year capital needs studies.
Ensure agency‑regulation compliance and deadlines for documentation.
Prepare all reports, including monthly management, weekly marketing, delinquency/occupancy, bad‑debt write‑off, and expense reports.
Reconcile reports to General Ledger and approve vendor invoices and cash receipt batches.
Monitor energy/utility consumption.
Authorize inventory and maintenance purchases.
Monitor turnovers and major replacements.
Execute special projects assigned by Regional Vice President.
Maintain service agreements and current certificates of insurance from vendors.
Represent the organization to the public and develop partnerships with local public officials, businesses, and agencies.
Meet with Resident Services Coordinator to establish property work plans and develop a course of action.
Respond to questions and complaints from the public.
Manage the rental program utilizing forms, documents, and computer programs following company, HUD, and LIHTC, and/or Public Housing guidelines to assure eligibility for continued occupancy.
Oversee administration of the ADA/Section 504 reasonable‑accommodation policy.
Oversee leasing process, income certifications/recertifications, and approve agency billing.
Oversee move‑ins/outs, security deposits, transfers, rent changes, and Guest Card input into Yardi.
Oversee or handle evictions when appropriate.
Oversee building, grounds maintenance, and security of property and follow company and HUD rules, regulations, and guidelines to ensure proper maintenance.
Monitor and ensure execution of all aspects of site safety, accident and insurance reporting, and emergency and media training.
Oversee service orders in Yardi.
Foster a positive, active, and collaborative relationship with residents and coordinate residents’ services for units.
Conduct resident meetings.
Respond to questions and complaints from residents.
Assist with new resident orientation.
Investigate complaints, disturbances, violations, and resolve problems.
Manage staff, oversee hiring, termination, status changes, and performance‑management decisions.
Conduct performance and compensation appraisals.
Set standards for work performance and communicate standards to employees.
Perform site inspections to update files for continued housing occupancy following company, HUD, and LIHTC rules, regulations, policies, and procedures.
Handle all aspects of site and unit inspections.
Interact with housing and human‑service‑agency personnel.
Oversee or conduct and coordinate all marketing activities to promote the property.
Market units to prospects, guests, and others.
Complete market surveys.
Conduct all resident retention events and activities.
Conduct outreach to local businesses and organizations to promote the property.
Minimum Qualifications Education: Bachelor’s degree in a related field (Business Administration, Real Estate or Public Administration preferable), or equivalent knowledge or experience.
Experience: Three years of related work experience. CPHM, LIHTC, or CPM certification preferable. Experience as a manager or assistant manager of a public or private apartment/condo complex with responsibilities for leasing/admission, maintenance, and management of administrative, maintenance, or contract employees, or an equivalent combination of education and experience.
Qualifications, Abilities and Skills Must be familiar with housing management, budgeting, housing‑agency regulations, and, if applicable, the Low‑Income Housing Tax Credit Program, HUD, and/or Public Housing program; possess strong organizational and management skills and the ability to work as a critical member of a team committed to building strong communities; be proficient with Microsoft Word and Excel (Yardi proficiency preferred); have excellent verbal and written communication skills; be self‑motivated, flexible, and detail‑oriented; interact effectively with persons of all ethnic and educational backgrounds; demonstrate tact and courtesy in all interactions. Ability to speak Mandarin is a plus.
Working Conditions Ability to physically inspect the property in its entirety, including walking/climbing stairs, and to withstand all weather conditions. Must respond to after‑hours emergencies.
Special Requirements Must possess and maintain a vehicle and a valid driver’s license with an insurable driving‑record history to obtain and maintain employment.
Competencies
Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
Beacon Management Competencies required for all management positions: Decision‑Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, People Development.
Property Manager (Large Site) Functional Job Competencies required: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, Hiring.
Compensation $87,232 – $95,000 annual salary. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
Benefits Offered
Health & Wellness Benefits: quality medical, dental, and vision coverage for all employees working a minimum of 24 hours per week. HSA/FSA options available.
Work‑Life Balance: 13 paid holidays per year plus an attractive paid time‑off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early close Fridays.
Retirement Planning: 401(k) program with a company match.
100% Company‑Paid Life Insurance with options to elect voluntary life, critical illness, hospital care, or accidental injury coverage.
Access to an Employee Assistance Program, childcare & eldercare support, career development and advancement opportunities, and more.
Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status, or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E‑Verify program.
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General Statement of Duties Works independently to manage and resolve all site‑management related issues. The individual should be familiar with housing management, budgeting, housing‑agency regulations, and should have a commitment to community building. The incumbent must demonstrate the capacity to work as an active member of a team comprised of on‑site and off‑site human‑service providers and an active resident community, participate in joint decision‑making processes, and balance competing objectives.
Supervision Supervision Received: Reports to Director of Property Operations. Supervision Exercised: Manages direct reports as assigned.
Essential Functions of the Position
Develop, monitor, and oversee all site‑management programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
Manage financial operations of the site following company and government‑agency rules, regulations, and guidelines.
Prepare annual operating budget; monitor and perform budget projections.
Prepare 5‑ and 20‑year capital needs studies.
Ensure agency‑regulation compliance and deadlines for documentation.
Prepare all reports, including monthly management, weekly marketing, delinquency/occupancy, bad‑debt write‑off, and expense reports.
Reconcile reports to General Ledger and approve vendor invoices and cash receipt batches.
Monitor energy/utility consumption.
Authorize inventory and maintenance purchases.
Monitor turnovers and major replacements.
Execute special projects assigned by Regional Vice President.
Maintain service agreements and current certificates of insurance from vendors.
Represent the organization to the public and develop partnerships with local public officials, businesses, and agencies.
Meet with Resident Services Coordinator to establish property work plans and develop a course of action.
Respond to questions and complaints from the public.
Manage the rental program utilizing forms, documents, and computer programs following company, HUD, and LIHTC, and/or Public Housing guidelines to assure eligibility for continued occupancy.
Oversee administration of the ADA/Section 504 reasonable‑accommodation policy.
Oversee leasing process, income certifications/recertifications, and approve agency billing.
Oversee move‑ins/outs, security deposits, transfers, rent changes, and Guest Card input into Yardi.
Oversee or handle evictions when appropriate.
Oversee building, grounds maintenance, and security of property and follow company and HUD rules, regulations, and guidelines to ensure proper maintenance.
Monitor and ensure execution of all aspects of site safety, accident and insurance reporting, and emergency and media training.
Oversee service orders in Yardi.
Foster a positive, active, and collaborative relationship with residents and coordinate residents’ services for units.
Conduct resident meetings.
Respond to questions and complaints from residents.
Assist with new resident orientation.
Investigate complaints, disturbances, violations, and resolve problems.
Manage staff, oversee hiring, termination, status changes, and performance‑management decisions.
Conduct performance and compensation appraisals.
Set standards for work performance and communicate standards to employees.
Perform site inspections to update files for continued housing occupancy following company, HUD, and LIHTC rules, regulations, policies, and procedures.
Handle all aspects of site and unit inspections.
Interact with housing and human‑service‑agency personnel.
Oversee or conduct and coordinate all marketing activities to promote the property.
Market units to prospects, guests, and others.
Complete market surveys.
Conduct all resident retention events and activities.
Conduct outreach to local businesses and organizations to promote the property.
Minimum Qualifications Education: Bachelor’s degree in a related field (Business Administration, Real Estate or Public Administration preferable), or equivalent knowledge or experience.
Experience: Three years of related work experience. CPHM, LIHTC, or CPM certification preferable. Experience as a manager or assistant manager of a public or private apartment/condo complex with responsibilities for leasing/admission, maintenance, and management of administrative, maintenance, or contract employees, or an equivalent combination of education and experience.
Qualifications, Abilities and Skills Must be familiar with housing management, budgeting, housing‑agency regulations, and, if applicable, the Low‑Income Housing Tax Credit Program, HUD, and/or Public Housing program; possess strong organizational and management skills and the ability to work as a critical member of a team committed to building strong communities; be proficient with Microsoft Word and Excel (Yardi proficiency preferred); have excellent verbal and written communication skills; be self‑motivated, flexible, and detail‑oriented; interact effectively with persons of all ethnic and educational backgrounds; demonstrate tact and courtesy in all interactions. Ability to speak Mandarin is a plus.
Working Conditions Ability to physically inspect the property in its entirety, including walking/climbing stairs, and to withstand all weather conditions. Must respond to after‑hours emergencies.
Special Requirements Must possess and maintain a vehicle and a valid driver’s license with an insurable driving‑record history to obtain and maintain employment.
Competencies
Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
Beacon Management Competencies required for all management positions: Decision‑Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, People Development.
Property Manager (Large Site) Functional Job Competencies required: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, Hiring.
Compensation $87,232 – $95,000 annual salary. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
Benefits Offered
Health & Wellness Benefits: quality medical, dental, and vision coverage for all employees working a minimum of 24 hours per week. HSA/FSA options available.
Work‑Life Balance: 13 paid holidays per year plus an attractive paid time‑off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early close Fridays.
Retirement Planning: 401(k) program with a company match.
100% Company‑Paid Life Insurance with options to elect voluntary life, critical illness, hospital care, or accidental injury coverage.
Access to an Employee Assistance Program, childcare & eldercare support, career development and advancement opportunities, and more.
Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status, or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E‑Verify program.
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